Jacqueline D. McShaw

919-***-****

*** ******* **

Oxford, North Carolina, 27565

ac8wde@r.postjobfree.com

Objective

To obtain a Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction, as well as enhance the company brand name.

Skills

●Strong communication skills

●Problem analysis and problem solving

●Organizational skills and customer service orientation

●Adaptability and ability to work under pressure

●Data Entry/Records Management

●Complaint Handling/Dispute Resolution

●Typing

●MS Word, Excel, and Outlook

●Multiple Databases (EPIC,U.S Bank Payment System Centrix, BCBS:Siebel. Sapphire,Prime

Experience

Blue Cross Blue Shield, Raleigh, North Carolina

August, 2018-present(temporary position)

Agent Service Specialist

Respond to incoming calls from Sales Agent resolve inquiries concerning members applications for healthcare.. Navigate multiple computer systems.

Adreima Patient Financial Services, Raleigh, North Carolina March, 2013-February, 2018

Customer Service Representative

Handle customer inquiries, complaints, billing questions and payment options/extensions/service requests. Calm angry callers, locate resources for problem resolution and design best options solutions for patient satisfaction.

Providence Harvest Church, Raleigh, North Carolina July, 2007-March, 2013

Administrative Assistant/ Receptionist

●Schedule and coordinate meetings, appointments, and travel arrangements for supervisors, type documents such as correspondences, drafts, memos, and emails, and prepared reports for meetings.

●Opened, sorted and distributed incoming messages and correspondences.

●Purchased and maintained office supply inventories.

●Greeted visitors and determined to whom and when they could speak with specific individual. Recorded, transcribed and distributed minutes of meetings.

●Maintained utmost discretion while dealing with sensitive topics.

Affiliated Computer Services, Cary North Carolina February, 2007-July, 2007

Customer Service Representative

Handle inbound calls assisted customers with issues concerning Health Insurance and retirement benefits, provided step-by-step instructions to resolve inquires about Health care elections and Health Spending Accounts.

Education

Some classes in Healthcare Administration/Minor: Sociology/Specialty: Public Administration

Ashford University (online) Clinton, IA GPA: 3.29 out of 4.0

General Diploma: Broughton High School, Raleigh, North Carolina

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