Sarojini Ganta (PMP, CSTE, SFDC)

Mail id: ac8wd1@r.postjobfree.com Mobile: 847-***-****

Professional Summary:

** ***** ** ** ********** in Software Testing & Quality Assurance working in various domains including e-commerce, Cloud, Insurance, Health Care, Automobile, Telecom and Finance with emphasis on Test Strategy, Test Management, Automation and Test Execution.

Onsite experience of 2 years acted as POC for clients and offshore team. Managed offshore deliverables.

Hands on experience as Business Analyst in creating the process documentation.

Responsible for Test Release, Regression Testing and UAT

Acted as UAT coordinator

Coordination with extended teams for the end to end testing

Extensive knowledge and experience in Labs Management, Retail and E-commerce industry that portraits components such as Inventory management system (IMS), Order Management Systems (OMS) and Content Management Systems (CMS), Sales Order Fulfillment, Shipping and Billing

Hands in Experience in Salesforce testing

Hands on Experience in POS testing

Hands on Experience in back end database and Unix testing

Hands on Experience in IMS and SOMS systems

Worked on Workflow processing and hands on experience in testing Pega Systems.

Expertise on IBM Test Management tools and knowledge on IBM RCLM

Expertise in Test Case Design, Test Tool Usage, Test Execution, Defect Management and Defect Tracking, Test Scripts & Reports for delivering utmost Quality product.

Extensive experience in testing Large scale system testing

Well versed with software testing methodologies.

Extensive experienced in handling projects in the areas of Functional, Integration, Regression, Acceptance and Web Services Testing.

Experienced in preparing the Technical documents, User Scenarios, User Documents, Project Process documents, Gap Analysis, Impact Analysis, Change Request Proposals documents.

Well versed with Software Development Life Cycle (SDLC), agile development models, Software Testing Life Cycle (STLC), logging and tracking defects in all the phases with major responsibilities.

Experienced in preparing, reviewing and executing project related documentation, project planning, test plans, metrics, estimations, functional, integration, system test cases, tracking and delivery.

Experienced in DMS Integration, Marketing Campaign management, CRM and Cloud solution – Salesforce, Customer onboarding-Presale, Sale to implementation, Workflow Optimization and Management - Pega PRPC, Benefit configuration and Claim Processing, Health Care Compliance.

Experienced in testing Oracle OBIEE application and RPD tool.

Skilled at developing and streamlining processes to increase efficiency and improve overall quality and performance.

Wide exposure to Test Management tool such as Zephyr, Jira, QC/HP ALM, Rally, OATSTM and Test Director.

Good exposure to Microsoft Test Manager, Process implementation, Process improvement.

Experience in working with performance and load testing tools JMeter and Neoload.

Well versed with Requirements gathering, Iterative development, Results-oriented, Strategic planning, Process Design and Reengineering.

Well expertise knowledge in Mobile testing

Expertise in managing mid-sized project teams coordinating with teams spread across globally.

Worked across multiple cross-functional teams to execute full system, interface and end-to-end testing.

Core Competencies:

DB Testing, Unix, Mobile, Salesforce, Pega, Web services and BI testing

Project Planning, Execution and Monitoring

Preparing Project related docs

Agile

DB – Oracle SQL Developer, DB2, TOAD

Defect Management tools – Jira, Quality Center, TFS…

Technical background:

Operating system : Windows NT/98, 2000, Windows Server 2003, Windows XP, Win 7

RDMS : Oracle SQL Developer, TOAD, SQL Server 2008/2005

Automation:

(Functional, Performance& Load) QTP, Winrunner, JMeter and Neoload

Defect Management Tool: Zephyr, JIRA, Rally, QC, OATSTM, ALM, Spira, TFS, QC ALM, Test Director, MTM

Source Safe : Microsoft VSS 6.0, TortoiseSVN

MS Tools : Microsoft Office, MS project 2013, Microsoft Test Management

CRM : Salesforce

BPM : Pega

Web Technologies : ASP, JSP, Web services, SOAP UI, XML and HTML

Methodologies : Agile, Waterfall

Certifications:

PMP (Project Management Professional) from PMI – Completed on May 2013

Salesforce.com Certified Force.com Developer from Salesforce.com on Jan 2015

CSTE (Certified Software Test Engineer) from QAI on Aug 2007

ACTD (Accenture Certified Test Designer) from Accenture on Sep 2008

Work Experience:

Client: Idexx Aug 2017-til date

Projects: LYNXX and CAG-NA

Role: Test Lead

Responsibilities:

Responsible for the test activities of the release

Responsible for Regression testing and UAT

Support the UAT team for master data issues and defects analysis

Publish Test Execution Reports during the regression

Provide the test estimates for Sprint and publish to the client

Preparing the test plans and validation plans in Production for the releases

Preparing the test scripts for the Sprint releases

Experience in Labs testing

Experience in Database testing

Experience in Salesforce testing

Responsible for Defect Review meetings

Involved in Functional, regression and database testing

Experience in testing the integration applications

Work experience in Agile methodology

Participate in Sprint Planning, Grooming, demo and Retrospective meetings

End to end testing with extended teams

Environment: LYNXX Swing Client, VC+, Salesforce, Workbench, QC ALM, Rally and Beacon

Client: Signet Jewelers Feb 2017- July 2017

Role: Test Lead

Responsibilities:

Experience in back end validation of the IMS and SOMS ecommerce systems

Experience in back end Database testing and running Unix commands to process back end scripts

Experience in testing the Order placement, after order testing and Order Processing systems

Experience in POS testing

Verified E-commerce applications on Windows, Mac, Android tablets, phones, IPADs, and IPhone

Executed test cases on POS (Point of Sale) with different tender types such as promotion codes and gift cards

Verified functionality of resources of POS such as Store connect, Printer, Card reader.

Participated in sanity test after production deployment (monthly)

Validated browser compatibility, User Interface, User usability, session management, content management, product management, Endeca and vendor integration

Publish Functional Test Reports

Provide the test estimates for Sprint and publish to the client

Review the deliverables

Involved in communicating with all the stake holders for the deliverables

Involved in defect triage meetings

Managed a team of 5 from Onshore and 4 from offshore and responsible for the deliverables

Environment: Zephyr, Jira, Oracle SQL Developer, eCommerce back end systems and Unix.

Client: Bloomin' Brands, Florida Apr 2016-Feb 2017

Role: Test Lead

Responsibilities:

Experience in authoring the test cases by understanding the requirements

Experience in analyzing the test results, logging the defects in detail and validating the defects.

Provide effective tracking of requirements at the time of re-testing or regression testing.

Publish Functional Test Reports.

Provide the test estimates for Sprint and publish to the client

Prepare Issues/Risks/Concerns

Prepare the MSR, SDR L1 reports

Review the deliverables

Publish defect summary reports

Involved in communicating with all the stake holders for the deliverables

Involved in defect triage meetings

Managed a team of 8 from offshore and responsible for the deliverables

Tested the native app in iOS and Android devices and Performed non- functional Network and Interruption tests

Provided crash logs to analyze the issues

Understand the business flow of the Customer Connected Application that would include Loyalty module flows as well.

Environment: HP ALM, Jira, Android and iOS devices and Java.

Client: Delta Dental of Insurance, California May 2015-March 2016

Role: Test Lead

Responsibilities:

Leading a team of twelve, Participate in Project Estimations and Proposal creations.

Involved in Claims and Enrollments Processing and testing for Institutional, Professional and Dental using Salesforce and Pega Applications.

Validated Plan Profiles in Salesforce and Claims processing system in Pega.

Participated in Walkthrough’s and Technical Reviews all through the testing phase.

Tested the Members, Providers, Facets Workflow and Claims in Pega.

Analysis of the requirements (Agile methodology requirements comes in form of iterations) and prepared the analysis documents.

Creating Testing deliverables including Manual and Automation Test plan, Detailed Test schedule and Test strategies.

Manage a team of Technical QA Specialists and oversee all work being completed.

Communication liaison between client and technical team to ensure completeness and accuracy.

Manage timecards and schedules of technical specialists.

Ensure work being completed is in scope with the expectations of the client.

Finalizing the design of automation framework and providing walk through to clients.

Creating, reviewing automation Test Scripts based on the Regression Test Cases and Business Requirements documents in HP Quality Center.

Interact with various Business Analysts and Developers to acquire application Knowledge / discuss Issues and to provide KT to teams.

Prepare documentations like Testing Progress, Test coverage and providing status to various stake holders.

Developed and managed Defect Management using Jira.

Involved in UAT& Demo sessions with Clients, Senior management and Solution Managers.

Environment: Salesforce CRM, PegaBPM, QC ALM and Jira 6.4.

Company: LiquidHub Dec 2008 – April 2015

Clients: Subaru of America, Octagon and GKElite

Role: Senior Project Lead/Test Manager

Responsibilities:

Expertise in managing mid-sized project teams coordinating with teams spread across globally.

Involved in testing the DMS and e-Commerce Salesforce Applications.

Involved in Migration and Conversion testing

Prepared test plan and test cases for the Salesforce GKElite application.

Leading experience in all phases of process and program testing from business and systems analysis through test case development and execution.

Extensive experienced in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing.

Collaborated with the development team on defects raised during integration tests and UAT testing phases

Experienced in preparing, reviewing and executing project related documentation, project planning, test plans, metrics, estimations, functional, integration, system test cases, tracking and delivery.

Wide exposure to Test Management tool such as Jira, Quality Centre, TFS and Test Director.

Well versed with Software Development Life Cycle (SDLC), Agile development models, Software Testing Life Cycle (STLC), logging and tracking defects in all the phases with major responsibilities.

Analyzed the Functional Design documentation, User Requirements and Technical Requirements

Developed detailed Test Cases for Functional testing and Data Validation which involves in testing accuracy of data which is inserted in to the target database throw web services.

Developed and maintained Traceability Matrix between Functional Requirements and Test Cases and actively managed changes during various phases of the project

Wrote SQL queries to test backend data for different scenarios in the application.

Tested Web services, XML, WSDL and Groovy scripts using SOAPUI tool. Modified end points while working on different servers and different versions of Web Services

Validated Web Services request and response xml, Jason using SOAPUI tool.

Performed cross browser and environment testing on Desktop browsers, Android 2 (Mobile & Simulator) and tablet.

Performed Smoke test, System test, Functional, Integration, End to End, User Acceptance testing and Regression testing activities in Test environment and Production support environment

Actively managed Defects in Jira until resolution has been made for each of the item(s)

Aggressively managed short test lifecycles, which involved developing Test Plans, executing tests and capturing test results and managing defects until resolution within short iterations of 2-3 weeks.

Involved in Design of Logical Data Models by focusing on problems with existing design constraints

Protect team from over-commitment, manage backlog, and prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives with effective utilization of Jira.

Track and communicate team velocity and sprint/release progress.

Environment: Salesforce, Java, J2EE, Dweb, On Time 2010, Toad, Oracle 10g, Soap UI, OATSTM, Oracle OBIEE, RPD

Company: Accenture Aug 2006- Nov 2008

Client: Virgin Media

Role: Test Lead

Roles and Responsibilities:

Preparation of High level Test Scenarios and Test scripts based on the design documents.

Review of Test Scenarios and Test scripts created by the team members.

Creation of weekly status report and Mom’s.

Managing Team members and Handling On-site project status calls.

Preparation of Test execution reports.

Preparation of defect summary report by analyzing bugs in the Mercury Quality Centre 9.0.

Issue Management: Raise the issues in the Issue tracker and sought clarifications from the onsite team in the status call.

Assisting the team members in Knowledge Transfer.

Preparation of Test closure report document.

Involved in the preparation of Test Approach document.

Assist the supervisor in estimations

Create; track the work plan for the testing phase.

Involved in the SQA audits for testing phase.

Environment: Mercury Quality Centre 9.0, JCAPS, Oracle, Windows 2000, Test Director 4.6, Teradata, Rational Clear Quest

Company: LiquidHub Jun 2005- Aug 2006

Client: Affiliated Distributors

Role: Senior QA

Roles and Responsibilities:

Involved in Black Box Testing of entire project.

Involved in Data Base Testing.

Designed and executed Test cases.

Involved in Preparation of Test plan.

Responsibilities include Interacting with Project Leader for testing schedules.

Performed Regression testing.

Performed Load testing using JMeter.

Environment: Bugzilla, JMeter, J2EE, Oracle, Windows 2000

Education:

Masters in Information Technology (2003)

Bachelor in Computer Sciences (1999)

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