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Front Desk Manager

Baton Rouge, LA
March 25, 2019

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Joyce A. Andrews

***** ********** *****

Baker, LA 70714

Phone: 225-***-**** Email:


Recognized for dedication and ability to meet strict deadlines and deliver high-quality results in student services and administration.


Master of Art Degree (Higher Education Administration)

Louisiana State University, Baton Rouge, LA (2011)

Bachelor of Science Degree (Sociology)

Louisiana State University, Baton Rouge, LA (2005)


Management in State Government, State of Louisiana

Comprehensive Public Training Program – Level 1

Public Management Program of Louisiana State University

Effective Conflict Resolution Strategies

Louisiana Board of Ethics Training Course Completed for 2012-2017

Sexual Harassment Training Course Completed for 2012-2017


Park Ridge Academic Magnet and Baker Heights Schools: November 1, 2017 – December, 2018

Long Term Sub-Teacher

Instructor of course work at the elementary level: Math, Reading, Language Art, Writing, Social Studies and Science.

Prepare materials, books, technology for students’ daily classroom activities. Instructed students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.

Observed and evaluated students’ academic performance, behavior, and social interaction.

Assigned and graded class work and homework. Entered grades on the JCampus Program.

Meet with parents concerning their child/children academics performance, behavior, and other school related issues.

Louisiana State University, Graduate School: 1998-2015


Manager and supervised of the daily front desk operations for the Office of LSU Graduate School Academic Services.

Managed the processing procedures of more than 15,000 annually incoming documents; consisting of admissions applications, transcripts, test scores, degree statements, letters of recommendation and international documents for graduate students.

Management over the distribution of incoming campus’s reports for timely and accuracies delivers to the directors, admission offices and other departmental staff.

Coordinator of entering dissertation titles pages, degree audits forms into the LSU mainframe.

Coordinator of entering graduation applications and exit paperwork for graduate students.

Responsible for making updates and changes to the Graduate School’s academic calendar and policy manual.


Serve as public relations coordinator for various academic offices, which requires exemplary communication and public relations skills as well as the ability to diffuse problems professionally.

Directed front desk logistics that included: greeting guests, answering and transferring calls taking messages, and responding to emails in proper and timely manner.

Meet weekly with the Graduate School’s Editor on approved dissertations and theses documents as whereas those pending for graduation.

Communicated information to faculty, staff and students by emails, phone calls, or reports regarding students approved for admissions or graduation.

Meet with supervisor weekly concerning workload, updates, pending documents and any other problems or concerns.

Accounting/Financial Management:

Process Graduate Admissions’ application fee of more than 200 paper applications.

Process the accuracy deposits of over $200,000 a year to the LSU Office of Bursar’s Operation.

Generate monthly fee reports to supervisor using Excel and other data spreadsheets and reviewed those reports for accuracy and compliance to University regulations.

Process purchase orders, and requisitions and travel the LSU Departments detailed specifications for purchase orders for delivery to director.

Process more than 120 student worker employees’ timesheets and payroll.


Process Human Resource Management’s forms for classified, graduate and student employees.

Supervised and train graduate assistants, student workers and transient employees.

Conduct orientation and formal training sessions for employees in order to promote a professional and positive image for department.

Preform annual evaluations of supervised employees with feedback information on their strengths, weaknesses, and areas for improvement.

Handled any disciplinary problems and determine reasonable action of sanctions for supervised employees. Prepare written evaluations and recommendations pay raises for supervised employees.


Microsoft Word, WordPerfect, Excel, and Power Point.

LSU Mainframe System .

Hobson’s On-Line ApplyYourself Program.

CollegeNet System for processing payments of Graduate Admissions’ applications fees.


EBR Parish Head Start Early Head Start Program Policy Council Representation

Member, Church Organization for Youth Back-To-School Program

Member of College of Human Science and Education Student Council

Professional References

Tammy Golden Hill, Principal

Park Ridge Academic Magnet School

5905 Groom Road

Baker, LA 70714


Linda Farlow, Teacher

Baker Field/Baker Height Elementary

3750 Harding Street

Baker, LA 70714


Melanie Johnson, Professor of Politician Science

Southern University Baton Rouge

801 Harding Blvd

Baton Rouge, LA 70807


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