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Production Supervisor

La Vergne, TN
March 25, 2019

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Judy O. Mattison

Antioch, TN *****

213-***-**** cell phone

OBJECTIVE: Secure a Supervisor or Management position that best utilizes my skills and abilities to assist in meeting company goals and objectives.


Management (14 yrs.)

Training and development

Injection Molding

Servant Leader

Quality Assurance

Detail oriented



Continuous Improvement


July 2018 – March 2019, Group Leader

General Motors (Injection Molding) – Spring Hill, TN, US

• Supervised the work and performance of 20 employees in a union environment

• Practiced SPQRCE (Safety, People, Quality, Responsiveness, Cost, Environment) daily and provided support and resources needed to the Team leaders to meet the targets of SPQRCE

• Conducted team meetings for safety, production, and quality issues.

• Approved payroll, vacations, LOAs and overtime

• Collaborated daily with Area Manager, Shift Leader and Process Engineer to provide quality products.

• Performed and participated in daily layered audits

• Ensured that the Business Plan Deployment (BPD) measurable are tracked and updated daily

• Followed WPO (work place organization). Place for everything and everything has a place.

• Modified/Adhered to the production schedule to deliver product on time every time

May 2015 - April 2018, Production Supervisor

Carlex Tennessee Assembly - LaVergne, TN, US

• Supervised the work and performance of 40 employees

• Provided orientation to all new employees

• Coached and developed employees for safety, production and quality assurance

• Assigned daily work production to employees and explained how the performance of the duties will be measured by monitoring Key Performance Indicators (KPIs)

• Conducted performance evaluations with HR and monitored progress of any corrective actions

• Monitor the adherence to policies and procedures set forth by the Company. Ensured that the operators were following Standard Work Instructions

• Accompanied EDI Coordinator in the shipping/receiving department to assist with on-time deliveries

• Assured that machines were in good operating condition; perform minor maintenance

• Report supplier performance and quality to supply chain management

• Identified and recorded any problems relating to the product process and quality system

• Document, monitor and maintain employee training records in accordance with regulatory standards and ISO expectations

• Participate in TS/ISO audits and helped ensure employees were operating to those standards

• Assisted with completing 8Ds for quality concerns using various quality system methodologies including 5 WHYS Analysis, PFMEA and 4M Fishbone

• Collaborated with Quality Liaison and (Part Quality Engineer) PQEs with quality concerns

• Conducted daily shift meetings to share any quality concerns, safety awareness, production needs and other pertinent information

May 2013 - May 2015 Production Coordinator/Quality Coordinator

Carlex Glass Plant - West Nashville, TN

• Performed quality assurance inspections on glass to determine defects

• Reviewed documents, materials, products and monitor work processes to assess conformance to industry standards and specifications

• Managed inventory and materials to achieve daily production targets

• Managed production data, including volume produced, consumption of raw materials and quality control measures

.• Implemented changes for improvement of consistency and understanding of the check sheets used in production

• Reconciliation of all production data, to monitor key performance indicators

• Performed weekly 5S audits of all fabrication lines

• Updated all communication boards with current information

• Record manager, ensuring proper filing and storage of all paperwork used for production

• Provided training and development for all production new hires and also keep track of training status for all production employees. Maintained and documented mandatory training records and continually monitored training status of production employees

• Audited production employees for task certification

February 2003 - August 2012, Arbitration Specialist, Consumer Affairs

Nissan - Franklin, TN

• Managed consumer warranty related issues for Nissan products nationally by phone, emails or letters

• Managed relationship with Nissan dealers and regional personnel

• Represented Nissan and Infiniti in Better Business Bureau Hearings

• Nissan/Infiniti liaison on multimillion dollar accounts for product liability cases

• Analyzed risk pre-litigation cases alleging breach of warranty and lemon law that substantially reduced legal costs and judgments by negotiating settlements with consumers and attorneys

• Interfaced with the consumer, dealerships, field staff, legal counsel and engineering

• Completed buyback transactions complying with state laws

• Gathered information to conduct root-cause analysis on failure in the consumers' vehicle

• Proactively coordinated the implementation of incident investigation reports including safety issues, unintended acceleration and product liability claims

• Created reports for management regarding inspection results, vehicle repairs, and updated safety issues

• Maintained familiarity with NHTSA / NHTSB requirements



Bachelor of Science in Automated Manufacturing, ITT Technical Institute

with Honors.

Associate of Science in Electronic Engineering, ITT Technical Institute

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