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Customer Service Administrative Assistant

Lancaster, NY
March 25, 2019

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Jesica com 716-***-****

** ****** ******, *********, ** 14086


• Successful in learning and

comprehending new systems

and methods

• Project oriented, sticking to a

task until completed

• Very well organized and able to

meet deadlines

• Proven skill in persevering to

solve customer problems


Administrative Assistant

Marbella Design Center – Estero, FL January 2013 - February 2019

• Scheduled and organized client meetings for all company management

• Assisted with tax preparation for the company monthly.

• Composed, sent, received, and distributed correspondence through letters and emails.

• Maintained customer relationships, handled questions or concerns with professional courtesy.

• Multi tasked by answering phones while attending to clients in person.

• Placed product orders and maintained vendor relationships. Customer Service Representative

Fifth Third Bank – Naples, FL January 2011 - January 2012

• Promptly addressed customer inquiries as well as customer resolutions.

• Provided excellent customer service while conducting general banking transactions.

• Initiate customer dialogue to determine their wants and needs, effectively offering referrals to an appropriate department.

• Validated account ownership and controlled the release of personal information.

• Promoted good customer service with a friendly-demeanor and displayed a willingness to help at all times. Associate Manager

Regal Entertainment Group – Naples, FL January 2008 - January 2011

• Trained co-workers of longer tenure and experience on different aspects of theatre operations.

• Executed daily safe counts, ensuring that all monies were accurate and accounted for.

• Coordinated different events and cross-promotions with local business, to include The Ice Cream Club, Chik-Fil-A, and McDonald's.

• Handled customer's complaints in a quick manner, ensuring the theatre maintained a high mark in customer's satisfaction.

• Supervised up to seven employees daily and delegated numerous jobs, to include cashiers, ushers, door person and floor staff.

• Verified employees work for different passes, coupons, money and accuracy.

• Counted and distributed cash drawers at the beginning of each day.

• Maintained Box Office, Concession, Sales, Attendance and other reports daily, ensuring records were accurate and easy viewed.

• Inspected the theatres for cleanliness, damages, or any other discrepancies and filed manager inspection reports daily.

• Mentor employees in providing great customer service and following procedures for our monthly secret shopper scores.

Administrative Assistant

Marbella Fabrics – Naples, FL January 2006 - January 2008

• Maintained and organized ordering system for our fabric and accessory lines.

• Updated customers files and provided follow through on all orders to ensure a timely and accurate receipt.

• Kept a high-level customer service by way of phone, e-mail, letters and in-person requests

• Edited invoices, letters, marketing materials as well as bi-weekly payroll. EDUCATION

Some college coursework completed

Hodges University Naples, FL August 2007

• Graduated with a GPA of 3.2

• Completed 16 credit hours

• Recognized in the Dean's List

High School Diploma

Naples High School Naples, NY May 2005

• Member of Spanish Honor Society as well as Key Club

• Cadet with JROTC program

• Took part in after school programs and community service LANGUAGES

Bilingual-fluent in both English and Spanish

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