Enedrea L. Smith
**** *. ********** ** #** Houston, TX 77088
A Customer Service Representative position seeking to grow with a corporation that delivers knowledge and relationships with clients, customers, and business owners.
Innovatative Lasers of Houston
Medical Assistant; Laser Tech
Houston/Clear Lake, Texas
Performs duties as a Medical Assistant by invasive lasers to assist with removing unwanted body fat or areas that patients requests, inbound/outbound calls after television segments to set up appointments with consultation specialists, and educate patients with InBody results regarding muscle and skeletal mass, percentage of body fat, and ways to improve their target weight while reducing body fat with Zerona Lasers.
CSR; Entrust Energy
Inbound Call Center Customer Service Agent for Utilities providing inexpensive rates to customers throughout Texas. Assist customers with billing inquiries, process payments and payment arrangements, explaining fees and charges, arrange changes to customer personal accounts regarding their electric service or equipment of the transmission distribution utility companies with service requests or reports.
Event Duties included a variety of exciting challenges for Houston’s highlight of 2017. Duties was to make sure our California Guest had an amazing experience while they conduct business ventures at our top five places to visit in Downtown Houston as well as entertainment during Super Bowl. Scheduled arrival/departure of chartered buses to assist guest Sports Radio Station team with transportation to events around Downtown Houston Touring. Provided directions and parking for drivers, and conducted time frame to/from scheduled events. Also made sure the guests were accounted for and requests were honored.
CSR; Conventional Specialists
Seasonal/Part-Time 10/2016 Experienced conventional duties for Grace Hopper Event located at the George R. Brown and Toyota Center October 2016. Performed as Room Monitor duties included room volume, meet/greet guest speakers, meet/greet guests ushering available seats, provided directions as needed, and report with scheduled events for guest room capacity count or other duties requested.
MERCER/ MARSH & MCLENNAN COMPANY
Participant Specialist Representative-PSR
Full Time 08/2015- 12/2015
Inbound Call Center assisting employees choose their health coverage and benefit plans. Duties included providing accurate dates and/or coverage regarding enrollments for over twenty clients by benefit options provided by their current employer. Position was temp to hire.
Full Time 04/2015- 08/2015
Inbound Call Center offering competitive rates for utilities within Houston’s competitive market. Along with retention duties, assisted customers with billing inquiries, payment processing, as well as educate and perform service request for customer satisfaction. Offered outside items for homeowners to third party products and services.
Alief Taylor High School Houston, Tx 08/2001- 05/2004 Full-Time
Worked Part-Time throughout the school year as a cashier at Fiesta grocery store. Senior year tutored freshmen students with subjects as well as guidance and advice regarding high school experience. Junior year became apart of “Business Professionals of America" as a result of my teacher's’ recommendation on the acceptance at Texas Southern University.
Texas Southern University Houston, TX 08/2004- 03/2007 Full-Time
Freshmen in beginning marching band for the university, Sophomore studying Business and Administration of Justice steady intensive courses that focused on the court systems operations involved practical mock trials of past cases and the financial leger to operate a successful business.
Life Coach/ Banker
Storage Facility Manager