High-Impact Human Resources Professional
Driving strategic HR initiatives to realize bottom-line results and enhance employee engagement in the pursuit of organizational objectives.
I am a performance-driven professional with 20 years of combined expertise in all aspects of Human Resources management. I follow cutting edge and emerging HR trends and have developed innovative HR initiatives to streamline processes, which capitalize on organizational growth. I am a creative thinker, problem solver, decision maker, and a proven senior human resource management professional who effectively balances the needs of employees with the mission of the organization. I characterize myself as high energy, service-oriented, flexible, and versatile leader with the ability to respond with grace in stressful situations, as well as thrive within high pressure and chaotic environments, and enjoy it.
Key areas of expertise include:
Employment Law Compliance Compensation & Benefits Manager Recruiting/onboarding
Talent Acquisition Policy Design & Administration Process Improvements
Employee Development Workers’ Compensation Claims Management
Achievements in Human Resources
As the first ever HR Director, I entered a company undergoing rapid expansion with no established HR practices and which lacked organizational effectiveness. I implemented HR standards and ensured compliance with all local, state, federal and regulating agency laws. I authored the organization's first-ever employee handbook, company policies, and procedures, all job descriptions and introduced a performance management system that empowered employees with ownership of their productivity.
I renegotiated a robust, yet cost-effective, employee benefits package for an overall final savings of 15%.
I performed job analysis, evaluation, market research, and examination of salary rates with respect to compensation levels for the organization and provided recommendations for job pricing and compensation offers. Performed the FLSA job classifications test upon all new hires and quarterly audits to ensure strict adherence to the Equal Pay Act.
BanCard Portfolios, Inc.
Human Resources Director (June 2008 – January 2019)
Established this rapidly growing company’s first ever Human Resources Department supporting over 150 employees.
I solely authored and implemented a comprehensive Employee Handbook, outlining corporate policies and procedures, and brought the organization up to HR Standards, strictly adhering to local, state, and federal employment laws. I created a successful recruiting/onboarding program and new employee orientation. I audited monthly benefits invoicing for accuracy and payment approval, as well as bi-weekly payroll reports to ensure accuracy in benefits deductions, wages, paid time off usage, balances, and accruals prior to finalization. Captured $117k in incorrectly billed benefits premiums and avoided $800k in retirement plan funding. Slashed payroll/benefits administration costs 30% by negotiating pricing and fees while ensuring the continuation and enhancements of services.
I originated and lead all human resources practices and objectives that provided an employee-oriented, high-performance culture emphasizing empowerment, quality, productivity, goal attainment, and ongoing development of a superior workforce.
Strom Commercial Real Estate
Human Resources Manager (July 2007 – June 2008)
I stepped into this organization which was experiencing high levels of cyclical turnover requiring a strategist with hands-on direction.
Through ongoing management consultation, I steered the organization toward new approaches, policies, and procedures. I evaluated and facilitated a robust employee retention program, proactively ensured employee engagement and relations, ongoing professional development, and satisfaction to prevent turnover. Using different wage comparison tools such as the Bureau of labor statistics, salary.com, payscale.com, and our top three competitors gave us the edge on competitive pay and benefits.
Increased employee retention from 57% to 83% through the Employee Mentor Program and other retention initiatives.
M. Lee Hailey Property Preservations
Human Resources Manager (October 2003 – July 2007)
Promoted from Human Resources Assistant to Manager.
I resuscitated a struggling organization by reducing overstaffed workforce by 25% addressing and resolving compliance issues and facilitating extensive training programs. I managed all human resource functions including policy development, personnel record management, recruitment, screening, onboarding, new hire orientation and benefits, and payroll administration. I designed, developed, provide direction, and administration of compensation and benefit plans. I processed all new hire, benefits enrollments, leave of absences, terminations and payroll documents ensuring 100% strict compliance with all local, state, federal and regulatory agency laws.
I rectified an arbitrary payroll process by instituting systems that eradicated prior history of errors and lengthy turnaround time. I subsequently spearheaded a complex system integration merging 200+ payroll records from Paychex to ADP PC Payroll.
Human Resources Generalist (June 1999 – September 2003)
Successfully mentored employees for promotion, improved overall internal communications, and designed company’s 1st HRMS.
I contributed to all areas of human resources including training, employee relations, benefits administration, performance improvement program and performance appraisals. My primary function was compensation and benefits analysis. I managed the HRMS database, created and executed managerial reports, electronic personnel changes, as well as kept track of employee stock option grants that included option type, number of options, vesting schedules and vesting start dates. I was positioned as the point of contact for managers and employees regarding interpretation of benefits, departmental and corporate policies, as well as addressing job-related issues.
I designed and implemented the organization’s first HRMS to provide a single source employee database that provided more transparency to both employer and employee.
National University, Bachelor of Science, Human Resources Management, In Progress
Human Resources Certification Institute, Senior Professional in Human Resources (SPHR)
San Diego Society for Human Resource Management (SDSHRM), Local Member
Society for Human Resource Management (SHRM), National Member
State of California Notary Public, Appointed & Commissioned
National Notary Association, California Member