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Customer Service Manager

Location:
Vancouver, British Columbia, Canada
Posted:
March 25, 2019

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Resume:

Education

**** - ******* *** *******

Canada West University

I am a highly organized multitasker with 5 year of experience in customer service. My professional improvement has taken me from providing a great customer service to be an office administrator. I am a highly motivated person and can multi task under pressure. I always have had very good communication with customers and clients.

QUALIFICATION HIGHLIGHTS

5 year of providing excellent customer service

Gained effective communicating and problem solving skills through years of management and coordination experience

Remarkable interpersonal and verbal communication skills

Highly organized multitasker who works reliably both in a team and solo in a fast-paced environment and under pressure

Proficient in computer skills, including Microsoft Word, Excel and PowerPoint. Willing to learn and grow with company as required

Experienced in customer related tasks such as customer service, sales and processing requirements and complaints

Good at time management. always on time

Proficient in computer skills, including Microsoft Word, Excel, Power point

work experience

Staples June 2018- present

Copy & Office Supply, Downtown Vancouver, BC

Coordinate and respond to customers’ requirements

Problem solving and resolving customer complaints by providing relevant information

Check instore inventory and organize relevant supplies according to store policy.

Communicate daily report and improvement opportunities with supervisors

Building strong relationships with customers and colleagues

Office manager in computer education institute Iran 2011- 2016

Marketing and selling computers

Calculating payroll

Hiring new employees

Managing calendars

Making travel, meeting and event arrangements

Preparing monthly reports

Training and supervising other support staff

Admission representative at science& applied University Iran 2013-2015

Providing the weekly, monthly and annually reports and submit them to the university head

Admitting and registering students and coordinating class curricula

Checking and auditing files of admitted students

Preparing all necessary arrangements for registration of students and courses, monitoring academic load for students in accordance with the instructions, and follow-up add-and-drop processes.

Preparing a file for every student, which includes student's documents and academic record during presence and archiving afterwards

Preparing pamphlets, brochures and forms related to admission and registration.

Handling phone calls, emails and letters

LANGUAGE IN ADDITION TO ENGLISH

Farsi



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