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Customer Service Sales

Pittsburgh, PA
March 27, 2019

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Eric J. Miladin

*** ******* *****● Monaca, PA ***61●724-***-****●E:


Hardworking, adaptable, congenial individual who has the ambition, knowledge and experience to succeed in any

environment. Extensive experience in the pharmacy industry Eager to learn, and always up to a challenge, Adapt to any

challenge or working environment. Get along well with others. Work efficiently in a group or individually. Give

employers maximum return on their investment.


Duquesne University Bachelor of Science Pharmacy (1984 -1989)

Professional GPA 2.94, Clinical rotation at Mercy Hospital of Pittsburgh, Hospital rotation at West Penn Allegheny of

Pittsburgh, LTC rotation at Jewish Home for the Aged Shadyside, PA


Outcomes MTM, Consultant Pharmacist (August 2011- current)

Perform MTM services to patients throughout state of Pennsylvania.

Hometown Apothecary, Pharmacy Manager (August 2011- May 2013)

Developed and implemented automatic refill program, responsible for sales/marketing of compounding pharmacy,

performed MTM services, reduced inventory, increased sales, provided excellent customer service.

Infusion Partners, Clinical Pharmacist (July 2009 - June 2011)

Dispensed and monitored intravenous medications for patients in home care setting, including following patient

progress, physician follow up regarding clinical issues, and dispensing and checking duties as well. Therapies included

chemo, antibiotics, pain medication, inotropes and various

injectable therapies

Rite Aid Pharmacy, Pharmacist (May 2006 - June 2009)

Counseled patients on new and refill prescriptions, performed quality assurance checks on all prescriptions, made daily

phone calls to patients as part of compliance program, contacted physicians for therapeutic and formulary medication

changes as well as patient specific clinical conditions, maintained customer satisfaction index by performing outstanding

service and professionalism, increased profits by surpassing business model in scheduling of ancillary services, reducing

inventory levels, and winning regional award for greatest percentage of prescriptions set up for automatic refill

program, thus increasing sales

Med Fast Pharmacy, Long Term Care Pharmacist (Feb. 2005 -May 2006)

High volume ltc provider, performed quality assurance checks on multiple packaging systems (Meds on time, Docudose,

Automed, Pacmed, Parata mini, blister packs), entered orders on Frameworks and RX30 computer systems, made

account visits to provide customer service, performed in-services and chart reviews

Servatus Pharmacy Services, Director of Pharmacy Operations (Apr. 2003 -Feb. 2005)

Responsible for all operations of a ltc pharmacy as well as a compounding pharmacy, developed marketing materials,

acquired new accounts for both pharmacies, performed dispensing, quality control and management duties inside of

both pharmacies, setup new ltc accounts, as well as deliveries and shipments, performed aseptic compounding for

physicians, made sales calls to physicians and ltc facilities, setup and performed health and wellness seminars

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