HORTENSE SINCLAIR

ac8w9g@r.postjobfree.com Covington GA 30016

linkedin.com/in/Hortense-582*****-***-*** 2621

ADMINISTRATION – OPERATIONS PROFESSIONAL

Highly qualified Administration/Operations professional that is dedicated with diversified experiences in Immigration Law, Personal Injury, Family Law and Release of Medical Records. Possess a strong background of commitment to customer service, team work and results; Demonstrated ability to quickly adapt to change and challenges while exceeding key performance indictors; excellent communication and interpersonal skills.

PROFESSIONAL EXPERIENCE

BB&T, Duluth, GA 2015-Present

Operation Specialist II 2017-Present

Process files delivered for purchase by Correspondent Lending from the point files received through new loan set up on the servicing system.

Communicate with correspondent prior to funding of escrow items due and payable by them prior to funding.

Determine loan’s ability to be bought down and calculate payment, due date, principal balance and escrow balance to be purchased.

Complete HMDA checklist and save for audit purposes.

Determine if loan is pended over seven days and calculate pended loan penalty and adjust loan price.

Wire funds to correspondent for loan purchase in WPI system and upload supporting documentation.

Operation Specialist I (Contractor) 2015-2017

Reviewed loans to verity all required documents are present.

Reviewed moderate to complex documentation to reflect accuracy of data and conformity to established policy.

Notated files to be pended before forwarded to Pender.

Georgia Department of Community Affairs (Contractor), Atlanta, GA 2014-2015

Administrative Assistant

Provided Administrative support to the underwriting department

Prepared daily report of underwriting and funding status.

Reviewed purchased loans to ensure that they met the standards of DCA

Prepared lean cancellations and forwarded to their respective county courts for cancellation.

Performed manual checks of all debarment list (e.g. Freddie, HUD Limited Denials of participation, (suspicious activity).

HealthPort Technologies, Norcross, GA 2012-2014

Release of Information Specialist

In compliance with the HIPPA Law released medical records to persons and entities

Hortense Sinclair ac8w9g@r.postjobfree.com

Utilized interpersonal skills by responding to patients with appropriate and informative information.

Validated appropriate HIPPA compliant authorization, subpoenas and production of documents to protect patients’ confidentiality rights and comply with federal regulations.

Collaborated with team players to accomplished certain daily tasks

Processed up to 40 medical request daily through HER system for various third parties

Scanned correspondence letters, medical records and hospital billing records to third party clients.

Edwards Law Firm PC, Clarkston, GA 2010-2012

Legal Assistant

Conducted new client interviews to gather documents and information to process Personal Injury and Immigration.

Prepared and filed family based immigration Petitions such as I-130, I751, I-864, I-765, N-400, I-918 and REFs

Set up insurance claims with insurance companies and requested medical records for personal Injury cases.

Maintained attorney’s calendar and prepared all office correspondence.

Georgia Department of Veterans Affairs (Contractor), Decatur, GA 2007-2010

Program Specialist

Scheduled, coordinated and changed appointment using computerized system.

Ensured prescriptions are entered for all tests requiring special preparations.

Collected, scanned and updated insurance information.

Liaised between patients and clinical providers to ensure efficient care is distributed.

Exhibited interpersonal skills by responding to patients with appropriate and informative information.

King-Hammond Law, Decatur, GA 2002-2007

Legal Assistant

Managed Personal Injury Cases from Intake to Demand as well as conducted client interviews to gather documents for Immigration and Family Law

Developed and summarize new case files including organization of medical records

Managed communications between relevant government agencies relating to Immigration laws and practices.

EDUCATION

Bachelors of Business Administration/Minor Legal Studies

Strayer University

Associates in Paralegal Studies

New York Career Institute

ADDITIONAL INFORMATION

MS Word, Outlook PowerPoint and Excel

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