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Candidate Experience Operations Coordinator

San Jose, CA
March 27, 2019

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Khanh B. Nguyen

**** **. ***** *****, *** Jose, CA 95127 408-***-****

Reference Available Upon Request

Professional Qualifications

§ Strong teamwork skills working with teams of various sizes/strengths.

§ Excellent verbal/written communication skills.

§ Demonstrated success in customer service and care.

§ Able to maintain attention to detail in a high-paced environment that requires multi-tasking.

Work Experience

Google via Artech Information Systems

Candidate Experience Operations Coordinator

Sunnyvale, CA

July 2018 – Present

§ Partner with Staffing Services/Recruiting teams to provide superior candidate experience to SWEs, TPMs, & Engineers at various Google campuses while maintaining high level of confidentiality.

§ Prioritize and own schedules to maximize the amount of candidates assisted daily (on average 4-5 candidates per day), while troubleshooting any issues that may arise during the interview process onsite.

§ Utilize Google GUTs ticketing system/gHire to assist Recruiting Team with all interview/scheduling logistics (on average 40+ interview sessions per week).

§ Support in molding the pilot program for CEOCs by analyzing workflow and streamlining processes.

§ Schedule CEOCs with gHire/GUTs ticketing system to assist RC’s with onsite interviews, as needed. Brandvia Alliance, Inc.

Program Coordinator

San Jose, CA

February 2018 – July 2018

§ Coordinate reorders with vendors and decorators for programs to maintain inventory while overseeing the complete procedure to ensure accurate delivery and receipt of products.

§ Assist Program Managers with new items and projects for programs by means of procuring samples, virtual proofs and as needed.

§ Stay up to date with current trends and product knowledge.

§ Finalize invoices to ensure correct payment is processed to avoid any discrepancies. Customer Experience Associate September 2016 – February 2018

§ Assist customers in placing orders for personal/business use; answer questions regarding products.

§ Resolve customer complaints regarding product/service issue; determine cause of issue and selecting best solution to ensure resolution is met.

§ Process/bill orders that come through various web stores, including refunds and exchanges.

§ Logistics knowledge of FedEx, USPS, and other courier options for domestic/international shipping; maintain understanding of various countries’ laws/customs & import fees.

§ Maintain inventory by identifying damages, miss-ships, and count errors.

§ On average, I process about 100 orders a day, attend to about 100 e-mails, and answer 10 calls a day. JET Programme

Assistant Language Teacher

Tainai, Japan

August 2015 – August 2016

§ Work alongside various Japanese teachers of English to help students learn English in a more efficient and natural manner.

§ Supervise foreign language activities in schools.

§ Prepare lesson plans that incorporate each Japanese teacher’s lessons that engage students.

§ As an assistant language teacher, I worked with around 20 different teachers and 800 different students. Education

§ University of California, Davis (2014)

Bachelor of Arts in Psychology with a minor in communication Skills/Accomplishments:

§ Computer:

- Adobe Creative Suite (Lightroom, Photoshop, & Illustrator)

- Microsoft Office (Word, Excel, & Powerpoint)

- Google Apps (Doc, Sheet, & Calendar)

§ Language:

- Fluent in English and Vietnamese with the ability to speak, read and write.

- Intermediate Spanish (3 years) and Japanese (2 year), with modest levels of speaking, reading and writing.

§ Awards:

- Brandvia Quarterly Spotlight Award (Q2 2017)

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