Clyde Dunning
ac8w74@r.postjobfree.com
SUMMARY
Innovated, motivated, pro-active, self-direct, and result driven individual with excellent communication skills, exceptional customer service skills, with the ability to effectively and professionally handle challenging situations with over ten years legal experience including the preparation of legal documentation and is experience in high volume calling
Analytical and logical thinker with a recognized ability to recover large outstanding balances with extensive expertise in handling accounting systems, accounts and, demonstrating consistent achievement of objectives, strong multi-tasking and service skills, and dedication to organizational goals.
Having with every position held, established myself within the first three months of employment, ranking in the top 5% of collectors.
EXPERIENCE
Robert Half Recruiting (Temp assignments)
TSF Sportswear
December 2018-Present
Made daily calls to clients to update payment schedules
Processed and sent invoices on an ongoing basis
Assisted with B2B Client communications and maintenance of Client file
Sent emails, makes phone calls related to invoicing and collection of invoices
Verified accuracy of accounts and suggests billing changes and/or credits/adjustments where necessary to expedite collection activity.
Worked independently and owns responsibility for assigned client billing and collections
Robert Half Recruiting (Temp assignments)
White Oak Commercial Finance October2018 -December 2018
Collections Specialist
Processed and sent invoices on an ongoing basis
Assisted with B2B Client communications and maintenance of Client file
Contacted clients via telephone, portal or email in order to get updated payment schedule
Sent emails, makes phone calls related to invoicing and collection of invoices
Verified accuracy of accounts and suggests billing changes and/or credits/adjustments where necessary to expedite collection activity.
Worked independently and owns responsibility for assigned client billing and collections
Bluegreen Vacations August 2017—June 2018
Collections Representative
Responsible for making outbound and taking inbound telephone calls on all delinquent owners within their respective queues.
Responsible for collecting delinquent loan payments on the Vacation Club, Sampler and Fee Based Service portfolios which are 30-120 days past due.
Provide d excellent customer service to our owners and assisted them with delinquent account issues. Maintenance Fees, reservations, and other owner issues as needed.
Responsible for keeping delinquency and defaults low in order to avoid setting off triggers established by investors/lenders that may have a negative financial impact on the company.
Maintained accurate banking and customer information in LSAMS, Western Union and within other departments in the company.
Responsible for processing Loan Reinstatements and Loan Extensions, when necessary.
Keep current on knowledge related to the Fair Debt Collection Practices Act.
T&R Medical Consulting September2016-August 2017
Collections Specialist
Collected on outstanding balances due from Long Term Care Insurance plans and private pay patients.
Provided EOB management to provide the maximum amount collected within remaining time.
Researched and followed up on denied and rejected claims
Provided claim resolution for assigned accounts through calling various insurance carriers in order to increase collections and reduce delinquencies,
Processing mail and initiated adjustments / refunds
Managed time well to ensure that expected outgoing daily work volume were met.
ReliaBill Solutions, Delray Beach FL. (Temp. Assign) March 2016- August 2016
Collections Specialist
Provided claim resolution for assigned accounts through calling various insurance carriers in order to increase collections and reduce delinquencies,
Call Volume varied from day to day, but was required the least three hours phone time.
Always met the 3 hour minimum ‘time on the phone’ requirements
Analyzed Explanation of Benefits and Remittance ICD-9 and then ICD 10 codes and ensured claims are then processed according to members plans
Accessed various online portals and downloaded EOBs and other pertinent information in order to facilitate the requirements for payment and ensure claims are on file and processing
Analyzed medical billing in case of discrepancy regarding covered payment.
Identified denial reasons, and follows appeal process to get claims paid
Performed high volume collection phone calls to insurance companies
Followed EOB protocol, retrieve documentation to ensure paid accounts are closed
Accessed billing software to analyze rejection reasons and communicate findings
Communicated billing/coding errors and completes resubmission request
Identified and reports changes and trends in carrier guidelines and reimbursement patterns
Executed and delivers special projects from management and other duties as assigned
Corresponded with third party rate negotiation companies to expedite claim process
Accessed EMR, retrieves medical records and follows protocol
Adhered to documentation protocol, notates accounts and reports appropriately
Organized daily and weekly production/action reports in file share
Participated in companywide and departmental meetings
Committed to providing excellent customer service while maintaining the highest degree of professionalism while working in a team environment to meet goals
Understand and comply with all HIPAA rules and regulations
Supportive Healthcare, Delray Beach FL . August 2015--Feb 2016
Collections and Billing Specialist
Provided claim resolution for assigned accounts through calling various insurance carriers in order to increase collection and reduce delinquencies.
Always met or exceeded the 3 hour minimum time on the phone requirement.
Analyzed Explanation of Benefits and Remittance, ICD-(and Then ICD-10 codes and ensured claims are then processed according to the members plan.
Accessed online portals and downloaded EOB’s and other pertinent information in order to facilitate the requirement for payment and ensure claims are on file and processing
Re-submitted assigned claims for payment that have been previously denied
Analyzed accounts to make sure HPCP and ICD-90 codes were billed correctly which resulted in denials
Performed various collections actions including cong patients by phone
Corrected and resubmitted claim to third party payers.
Secured missing documentation that would complete the claim payment process.
Followed up and acquired the necessary forms and medical records in order to complete denied claims.
Software utilized were Availity, excel, and Collaborate MD
FlexShopper February 2015 – August 2015
Billing and Collections Specialist
Assist in the increase of cash collections and the decrease of Accounts Receivables aging for designated plan(s) using effective and efficient collection techniques, including, but not limited to, the negotiation of individual payment arraignments.
Make daily high volume calls to consumer customers in order to collect past due amounts
Research accounts to identify billing errors and missed payments
Identifies account status in order to make recommendations for individual accounts
Taking inbound billing calls to assist customers with account information
Providing customers with billing statements and invoices.
processed customer payments in order to bring account current
Forrest Solutions April 2014-December 2014
Collections Specialist/ Accounts Receivable (Temporary)
Monitored accounts receivable summary for delinquency through related reports on a regular basis
Initiated appropriate collection activity via past due notices, telephone, correspondence, and collection agency efforts.
Prepared and sent out invoices to clients along in order to collect past due balances.
Negotiated payment terms with clients in accordance with established guidelines.
Received and posted payments in the Mass 200 accounting system
Notified customers of non-sufficient fund checks, arranged for an alternative method of payment, and assess charges to accounts
Researched and provided documentation on credit accounts as requested to include current financial information and credit reports
Received and responded to credit and collection related inquires in a prompt manner
Printed and prepared customer statements
United Youth Council November 2012- February 2014
Youth Advocate Advisor
Youth Counseling, Mentoring and Motivational Speaking, Planning, sponsoring cultural and educational field trips.
Paramount Assets June 2009 – September 2012
Collections/ Accounts Receivable Administrator
Managed day to day operations for Collection Unit via the Yardi Property Management System
Supervised field representatives in the collection of residential and consumer rents
Initiated high volume calling
Processed billing and ensured all payments, rent late fees and check charges were collected, ran reports, reconciled discrepancies, posted and made deposits in an timely manner
Monitored tenant payments for whom warrants have been issued
Monitored collectors and property managers to ensure company policies and quality control attributes were adhered to
Commenced and coordinated all eviction, collections, and holdover proceedings and worked closely with Controller, Attorney, and COO to determine actions to be taken
Negotiated payment arrangements for CAM, taxes, construction and other recovery charges
Made court appearances on behalf of company regarding tenants in the evictions process
Processed correspondence with tenants, contractors and other third parties for needed services
Distributed reports to all Account Managers
Franklin Credit May 2007 - March 2009
Loss Mitigation Specialist
Responsible for collections calls on mortgage loans/delinquent borrowers
Prepared and send delinquent notices, Demand and Acceleration letters
Posted payments and made adjustments to payments as needed
Prepared waiver/payment plan requests, facilitated payments plans to cure arrears
Reviewed collateral loan documents
Assisted in monthly reports (Fannie Mae, Freddie Mack, PMI)
Negotiated buyouts with brokers to reduce the vendee’s liability, evaluated and offered plans to assist buyers to avoid foreclosure
Performed skip tracing
Interacted with debt settlement to negotiate settlements
Prepared monthly recovery analysis reports (Fannie Mae, Freddie Mack, PMI)
Plaza Associates December 2005 – May 2007
Collections Specialist/Team Leader
Managed day to day operations
Performed high volume collection calls on past due invoices and the recovery of delinquent credit card debt with Bank of America
Met or exceeded delinquency goals and service standards – monitored and critiqued collectors to ensure company policies and quality control attributes were followed
Handled escalated calls from clients, employees and supervisors; prioritized and monitored efficiency and productivity of team staff
Served as a liaison representative to other internal departments
Monitored the quality and timeliness of unit, developed work processes and methods
Ensured completion and submission of internal reports
Northern Leasing November 2003 – December 2005
Collections Representative
Assisted in high volume calls and the recovery of delinquent credit
Maintain and cultivate ongoing communication with assigned affiliates to ensure successful collection efforts are achieved including obtaining subscriber reports and other relevant account information
Reconciled accounts with assigned affiliates on a monthly basis
Worked with the Accounts Receivable group to ensure cash receipts and other adjustments are properly reflected in finance records for each assigned affiliate
Obtain information needed to prepare and review invoice adjustments by working with internal and external department sources, including
Prepare monthly Accounts Receivable aging reports, and other schedules as needed, for assigned accounts including the monthly
Completed ad-hoc assignments as requested by the department
Handled all accounts receivable and collection issues; processed payments, negotiated buyout settlements
Interacted with attorneys to resolve bankruptcy and legal disputes
Distributed reports to account managers
Boyjian Law Office November 1998 – October 2003
Pre-Litigation Specialist
Assisted in high volume collection calls (150-200 per day) and recovery of delinquent credit
Performed collection procedures on past due invoices
Negotiated settlements with attorneys and insurance companies
Reviewed and processed post judgments of accounts, including execution of skip tracing and asset location
Analyzed accounts to include reconciliation, balancing, and monitoring of delinquencies
SOFTWARE
MS Office, Word, Excel, PowerPoint, Oracle, Outlook, Yardi, Timberline, Mass200, Bullhorn, Elite, Peachtree, QuickBooks, Collaborate MD, KIPU, Sales Force, Navinet, Aviant, CRS
AS400
EDUCATION
North Carolina Central University, Durham, NC
BA Political Science Pre Law Business Management
Eastern Theological Institute, Irvington, NJ
MA Theology
Bilingual – English and Spanish