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Customer Service Accounting

Brea, California, United States
March 27, 2019

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Hemanshu Goswami

***, ******** ***, *** ****

Brea, CA 92821

Phone No. 714-***-****,


Talented and accomplished Accounting professional with background in Accounting, and Auditing. Proven ability to oversee all corporate financial operations.



Accounts Receivable Accounts Payable Bank Reconciliation Journal Entries General Ledgers Cash/Credit Balance Sheet Profit & Loss Billing Collections Financial specialist


Inventory Operation Lead Specialist Nov 2018 to Feb 2018 Diamond Resorts International at Las Vegas

• Generates reports, mines data, and prepares recording documents accurately and thoroughly for all Company resorts.

• Conducts transactions in the property management system accurately and efficiently.

• Trains, supports, and motivates Inventory Specialists.

• Assist in developing Specialists' knowledge, skills, and abilities.

• Acts as a back-up for the Specialists when they are absent or unavailable.

• Audits the work of others and provides process improvement suggestions.

• Assists management in developing standard area processes and procedures.

• Completes all required Company trainings and compliance courses as assigned.

• Adheres to Company standards and maintains compliance with all policies and procedures.

• Performs other related duties as assigned.

CCSB Financial Specialist Sep 2016 to Aug 2018

Pinnacle Claims Management, Inc. (Western Growers) (TPA for Covered CA for Small business)

• Track Invoice and expense request, review for completeness, assign chart strings, and reconcile to legered expense.

• Ad-hoc reports such as procurement card usage trends and forecasting trends.

• Business process documentation.

• Research, review and analyze all overpayments, refunds and voids relating to medical/dental/vision claims.

• Collect monies for the Trust and clients of the TPA (third party administrator) that may be a result of overpayments or claims adjustments by researching, writing letters, and actively making phone calls.

• Process refunds and perform voids and reissues as deemed necessary.

• Handle customer service calls related to financial transactions.

• Prepare and provide a consolidated balance sheet in an Excel format for providers to assist in the understanding of how overpayments are recovered through the company’s and third-party administrator’s recovery system.

• Run weekly reports to review for new and past due overpayments.

• Review and analyze statistical data relating to claim history.

• Prepare a monthly report to the management team which provides consistent activity, tracking and performance measures as a result of collections, overpayments, refunds, voids and allocation of all monies received.

• Prepare reports for accounting to handle processing of refunds.

• Get curious and strive to understand others’ outside triangles, (what they are needing/wanting to do).

• Plan and execute work in a helpful and collaborative manner.

• Be accountable for actually helping, assess and report performance in terms of impact, making improvements, and course correcting along the way.

• All other duties as assigned.

Accountant 2010-2016

Hyatt Place and Cortona Inn & Suites (Prospera Hotels LLC)

Keep track and process accounts and incoming payments in compliance with financial policies and procedures.

Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.

Prepare bills, invoices and bank deposits.

Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

Verify discrepancies by and resolve clients’ billing issues.

Facilitate swift payment of invoices due to the organization by sending bill reminders and contacting clients with outstanding accounts.

Generate financial statements and reports detailing accounts receivable status.

Controlling the payroll producing an accurate set of month-end accounts, with comparisons to forecasts and previous periods.

Preparing profit and loss accounts and the balance sheet for senior management

Assisting in preparing budgets and business planning, including projected room revenue

Reconciling bank statements, Chasing late payments, reporting bad debts and keeping a careful eye on the cash flow.

Preparing for Amenity and service tax bi-weekly for City of Anaheim by determining to collect

Different taxes on different items.

Set up our processes to collect sale tax and gather all records for all our sales and the taxes through our business accounting system.

Send reports to state and, of course, pay sale taxes to the state as required. Front Desk/ Revenue Manager 2002 -2010

Cortona Inn & Suites (Prospera Hotels LLC)

• Posts customer payments by recording cash, checks, and credit card transactions.

• Posts revenues by verifying and entering transactions form lock box and local deposits.

• Updates receivables by totaling unpaid invoices.

• Maintains records by microfilming invoices, debits, and credits.

• Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;

• Resolves valid or authorized deductions by entering adjusting entries.

• Resolves invalid or unauthorized deductions by following pending deductions procedures. • Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.

• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.

• Protects organization's value by keeping information confidential.

• Updates job knowledge by participating in educational opportunities.

• Accomplishes accounting and organization mission by completing related results as needed.

• Reconciles processed work by verifying entries and comparing system reports to balances.

• Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.

• Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.

• Pays employees by receiving and verifying expense reports and requests for advances; preparing checks.

• Maintains accounting ledgers by verifying and posting account transactions.

• Verifies vendor accounts by reconciling monthly statements and related transactions.

• Maintains historical records by microfilming and filing documents.

• Disburses petty cash by recording entry; verifying documentation.

• Reports sales taxes by calculating requirements on paid invoices.

• Protects organization's value by keeping information confidential.

• Updates job knowledge by participating in educational opportunities.

• Accomplishes accounting and organization mission by completing related results as needed.

• Expense Reports, Preparing Checks for Commissions EDUCATION

Pre. Science 1985, M S University, Vadodara, India Diploma In computer Science National Computing Center Yorkshire UK 1990 Certificates: AS400, ES 9094 Mainframe

Computer Proficient: Windows XP, Word, Excel, Power Point, M3 Accounting software, Microsoft Dynamics CRM

Computer Languages: COBOL 74, COBOL 85, JCL, SQL, COBOL 400, Platform: AS400 AND ES 9094 IBM MAINFRAME.

Currently I am getting a training on BIG DATA HADOOP, HIVE, PIG AND TABLEAU

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