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Web Developer

Lagos, Nigeria
March 27, 2019

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Martins Oluwafemi Kayode


Solutions-driven Business Analyst with experience in Web Development and I.T Project Management.

I have experience in supporting offshore technical SMEs in providing solutions to client’s requirements to meet their business needs, leading their cross-functional teams in the development, documentation and delivery of process innovations to drive the attainment of set business goals. Seek opportunities to transform company practices into fresh, cost- effective solutions leading to more efficient operations with continuous service improvement.

I have knowledge of ITIL and experience in IT Service Management (ITSM) environment working on Incident Management, Problem Management, Change Management, Service Catalog, Request Fulfillment, Knowledge Management, Asset and Configuration Management processes on ServiceNow platform and working on user stories within an Agile Development module which helps in automating business processes saving time and improving employee efficiency. I equally have knowledge of using API web services to integrate and drive data synchronization between ServiceNow and other applications. I am an ambitious problem solver and I have always taken responsibility for my personal development, due to this I am continually evaluating and upgrading my skills so that I stay up-to-date with the latest trends in technology, which has given me the opportunity to work with ERP’s, CRM tools, Cloud tools, Web Development Frameworks and Web Programming Languages.


• Over 7 Years experience using HTML, CSS, Javascript, jQuery, PHP and SQL.

• Driving business solutions from inception through solution implementation

• Develop system integrations and process automation; Identify opportunities to leverage automation.

• Configure and develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services.

• Managing tickets and resolving them on the ServiceNow platform.

• Moving configurations safely with update sets between ServiceNow instances.

• Solid understanding of merging Software Development and Operations (DevOps Practitioner).

• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc. on ServiceNow platform.

• Knowledge of digital marketing strategies including on-site and off-site search engine optimization, Email Marketing, Social Media Marketing, Google AdSense.

• Experience working with cross functional team in Agile based environment

• Advice functional and admin teams on design, development and overall business process best practices.

• Perform technical scrum and daily stand up meeting with other technical SMEs

• Skilled in the configuration and use of Content Management Systems such as Wordpress, Joomla and also Magento CE for ecommerce.

• Experience in developing web applications using Laravel, Wordpress and Magento.

• Self-motivated, good communicator and a team player; Mentor team members with a good sense of humour.

• Research and gather business/system requirements through the facilitation of end user meetings and user interviews.


T: +234**********

T: +234**********



Search Engine Optimization


Identifying Technical Solutions

Twitter Bootstrap



JavaScript / React JS


Agile Development

User Acceptance Testing (UAT)

ITIL Lifecycle

SDLC V-Model

Adobe Photoshop, Premier Pro

UI/UX Development

PSD to Bootstrap

Bootstrap to Wordpress

NodeJS & Express




Application Portfolio Management



Power BI



Analytics Tools

Project Management

KPI Dashboards & Scorecards



Available on request


ServiBay Pro Company

I.T Business Analyst / Developer June 2018 till date

• Met with Clients and stakeholders to gather requirements/data for analysis and project development.

• Translated Business requirements/needs to Technical/Systems Requirements for the Technical Team.

• Lead the Development of User Stories & Backlogs for projects.

• Successfully created value-adding solutions to business requests including web applications and custom ServiceNow solutions.

• Performed analytic visualization / forecasting using Tableau and Power BI.

• Used React/Redux, Laravel and Wordpress for the development of Web Applications.

• Performed User Acceptance Testing for UI/UX Designs and Applications functionality to meet business needs. Visani America

ServiceNow ITSM Developer / Analyst (Freelance / Part Time) August 2015 till date

• Scripted business rules, UI Pages, Client Scripts, ACLs on ServiceNow.

• Prepared documentation, presentations, charts, tables and diagrams and conducted reviews for scope, business justification and business requirements including use cases, design documents, prototypes and business rules.

• Developed, configured, and improved core and custom applications.

• Develop systems integrations and process automation; Identify opportunities to leverage automation (Integrated Jira with ServiceNow Incident module)

• Built process document that aligns Disaster Recovery Managed documents with application services in the CMDB

• Reduced false alert due to maintenance (Changes) by 15% in 3months

• Wrote and reviewed extensive sets of test scripts used for QA Testing & UAT testing.

• Ensured that all recurring related child incidents are associated with parent to manage duplicate incidents

• Created test plan to include test scripts, test results & test scenarios in ServiceNow instances.

• Identified, negotiated and resolved potential change conflicts and collisions resulting from the change advisory board (CAB).

Plus TV Africa

Web Developer 1 / Content Producer (Contract/Full Time) December 2017 – June 2018

• Gathered Business Requirements, analyzed them, created System Requirements and facilitated their implementation to meet business needs.

• Created a project schedule and set up workflows across the organization to use collaboration and automation tools to add value efficiently to the organization.

• Lead the team that developed a corporate website and a news website for this TV station.

• Trained relevant departments on how to update/add contents to both websites with a customized Content Management System.

• Successfully set up IT business solutions that meet ITSM standards.

• Created / configured RESTful API’s other applications could communicate with.

• Facilitated analysis & gathering of requirements between Business units and IT, identifying and utilizing synergies across IT Organization to create ITIL processes.

• Communicated (verbally and in writing) project details and concepts to various audiences and levels of management.

R.A Alamu Farm

Farm Operation Supervisor October 2016 – November 2017

• Analyzed the daily operation of the farm and set up processes for improvement to enable smooth running of the business.

• Monitored and enforced the routine maintenance of farm facilities.

• Ensured smooth supply of Livestock and crops produce to meet client/customer requirements. Precise Financial Systems

I.T Business Analyst / Web Content Manager September 2015 – October 2016

• Developed and maintained two eCommerce websites, corporate websites and the design of two mobile wallet android applications.

• Created top-notch UI/UX designs for various projects.

• Designed graphics for large direct image printing and on screen usage.

• Developed IT processes for effectively managing staff and workflows etc.

• Provided subject matter expertise in discussions with senior management and key stakeholders in the development and improvement of ITSM processes.

• Defined the business deployment strategy and facilitated the business deployments.

• Developed detailed business requirement documents / functional requirement documents, conducted reviews.

• Facilitated the use of automated HR tools to ensure a smooth recruitment process. National Youth Service Corps (Assigned to Government Day Secondary School, Gembu, Taraba State) ICT Teacher August 2014 – August 2015

Cranbrook Development Solution For Africa

Web Developer/Business Analyst August 2009 – July 2014

• Was involved in the building and configuration of network datacenters / infrastructure.

• Connecting clients LAN’s to ISP’s.

• Setting up point-to-point microwave radio communication to provide high-speed Internet access for clients.

• Engaged in ITSM transformation solutions based on ITIL best practices aligning process, people and technology providing integrated enterprise-wide business solutions within the IT infrastructure

• Built custom web portals and web applications.

• Trained other interested staffs on Front-End Web Development. (HTML, CSS, Javascript & jQuery)

• Researched and gathered business/system requirements.

• Analyze client processes to identify gaps and opportunities/solutions for improvements

• Assisted with preparation of end-user documentation and facilitation of end-user training

• Developed conceptual modeling and process workflows to illustrate current and future states of business/clients ACADEMIC QUALIFICATIONS

IELTS (General Training) 7 Overall Band 2018

Huawei University 2017

HCDA (Datacom) Engineer & App Development

Hong Kong University of Science & Technology on Coursera 2016 Full Stack Web Development

Yaba College of Technology 2008-2013

Electrical/Electronics Engineering HND (WES Verified link: ) PROFESSIONAL QUALIFICATIONS

Certified Application Developer 2019


Certified System Administrator 2019


Lifecycle Events (Enterprise Onboarding and Transitions) 2018 ServiceNow

HR Integration 2018


Virtual Agent 2018


Agent Intelligence (AI) 2018


Application Portfolio Management 2018


UiPath Academy 2018

Solution Architect Training Diploma

UiPath Academy 2018

Business Analyst Training Diploma

UiPath Academy 2018

Robotic Process Automation Training Diploma

AWS Certified Developer - Associate 2018

Shaw Academy Ireland 2016

Diploma in Digital Marketing (CPD Certificate)

Project Management Professional Institute 2015

Health, Safety & Environment (HSE Level 2)

Project Management Professional Institute 2015

Project Management Professional (PMP) PMI certificate DosKay Center For Applied Technology 2008

Microsoft Office Suite, HTML, CSS, Javascript & PHP Training (Certificate) ITIL 4 Foundation certification (In view)


Volunteered as an I.T Business Analyst / Web & Social Media Consultant Redeemed Christian Church of God (Region 11 Headquarters) 2016

• Assisted in analyzing the needs of the Church and facilitated turning these needs into value.

• Setup Network infrastructure

• Coordinated social media marketing strategies

• Facilitated development of a website and custom applications for the church Other Achievements

• Service Mapping Transformation

• Development of web applications for individuals, companies & different spheres of society across the world.

• Set up business processes for startups and managed them effectively.

• ServiceNow implementation for various ITSM processes e.g. Incident, Problem, and Service Catalog etc.

• Email notifications cleanup exercise for various IT processes on ServiceNow to meet customers’ need.

• Provide technical support for ServiceNow developers and Admins in the U.S, based on the activities in their application development work streams.

Contact this candidate