MCCLEARY
JM
JAKEITHEA
Professional Summary
Highly skilled customer service representative whose organized,
motivated and hardworking to achieve superior results and facilitate
continuous development. Learning objectives with company vision and
goals. skills in training support and establishing rapport with clients.
Self-motivated with communication and computer abilities. Customer
service and sales professional at improving retention and growth revenue
as well as exceptional collaboration and relationship management skills.
Work History
KIM'S NATURAL HAIR STUDIO - Receptionist
Chattanooga, TN
06/2016 - Current
● Scheduled office meetings and client appointments for team of 4
professional Stylist. Kept reception area clean and neat to give visitors
a positive impression of the company. Greeted incoming customers in
a professional manner and provided friendly, knowledgeable
assistance. Oversaw inventory activities, including materials
monitoring, ordering or requisition and supply stocking or
re-stocking. Answered telephone inquiries from clients, vendors and
the public. Provided clerical support to company employees, including
copying, faxing and file management.
● Answered inquiries and addressed, resolved or escalated issues to
management personnel to ensure client satisfaction. Organized and
scheduled office meetings as well as client appointments for team of 4
professionals, effectively accommodating hectic agendas.
T-MOBILE - Senior Expert
Chattanooga, TN
07/2015 - 11/2018
· meet the department productivity and quality standards.
· support team initiatives
· provide floor support and engage with community experts
· build customer loyalty
· collecting debt on past due/closed accounts
· providing customer service effectively and at a timely maner
· own your development by staying current on existing/new
ac8w6a@r.postjobfree.com
201 EADS STREET APT 435, EAST
RIDGE, TN 37412
Skills
Data entry
Time Management Abilities
Problem-Solving Skills
Organization skills
A Team Player
Personable and outgoing
Self-Confidence
MS Office proficiency
Ability to Accept and Learn From
Criticism
Office management
Ability to Work Under Pressure
Scheduling
Decision Making
Teamwork and collaboration
Self-motivation
Multitasking strengths
Conflict Resolution
Strong Work Ethic
Leadership
Positive Attitude
Adaptability
Good Communication Skills
Creativity
Education
2004
HIGH SCHOOL DIPLOMA
systems and products, while remaining dedicated to your plan Cleveland High School
· support associate experts by sharing best practices and Cleveland, TN
showcasing your expertise Ashford University – Online (2010)
· support the team during escalated situations and account reviews
· complete floor support during allotted offline time when directed
by leadership
· support the coach and manager through team level performance
improvement
· use your own level of knowledge and system access to ensure
customers are happy, staying longer, and buying more and calling less
· manage and maintain performance goals to meet qualifications
· build customer loyalty and encourages total account health
· provide astounding customer service through effective and timely
resolution of various customer inquiries and concerns
· do the right thing for the customer and company when making
balanced business decisions
· be familiar with how you can use your system access to improve
the customer experience on the phone and achieving top performance
AMAZON - Process Assistant
Chattanooga, TN
09/2011 – 12/2014
Support area manager by contributing to labor allocation, leading
meetings
Assigning job duties and communication with internal and external
suppliers
Drive workflow and daily production goals
Work hands on in the fulfillment center as needed
Assist and coach associates with process problems, train associates
and verify associate’s compliance with standard operating procedures
Identify and address safety hazards and coach associates in safety
initiatives
Drive success of training plans
Support and updates standard operation procedure
Evaluate and improve process within the work area
Communicate with truck carriers, vendors, and amazon corporate
transportation people
Scheduling truck arrival appointments, monitor truck releases and
communicate with other departments on inbound freight