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Customer Service Manager

Location:
Chattanooga, Tennessee, United States
Salary:
16.00 hourly
Posted:
March 27, 2019

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Resume:

MCCLEARY

JM

JAKEITHEA

Professional Summary

Highly skilled customer service representative whose organized,

motivated and hardworking to achieve superior results and facilitate

continuous development. Learning objectives with company vision and

goals. skills in training support and establishing rapport with clients.

Self-motivated with communication and computer abilities. Customer

service and sales professional at improving retention and growth revenue

as well as exceptional collaboration and relationship management skills.

Work History

KIM'S NATURAL HAIR STUDIO - Receptionist

Chattanooga, TN

06/2016 - Current

● Scheduled office meetings and client appointments for team of 4

professional Stylist. Kept reception area clean and neat to give visitors

a positive impression of the company. Greeted incoming customers in

a professional manner and provided friendly, knowledgeable

assistance. Oversaw inventory activities, including materials

monitoring, ordering or requisition and supply stocking or

re-stocking. Answered telephone inquiries from clients, vendors and

the public. Provided clerical support to company employees, including

copying, faxing and file management.

● Answered inquiries and addressed, resolved or escalated issues to

management personnel to ensure client satisfaction. Organized and

scheduled office meetings as well as client appointments for team of 4

professionals, effectively accommodating hectic agendas.

T-MOBILE - Senior Expert

Chattanooga, TN

07/2015 - 11/2018

· meet the department productivity and quality standards.

· support team initiatives

· provide floor support and engage with community experts

· build customer loyalty

· collecting debt on past due/closed accounts

· providing customer service effectively and at a timely maner

· own your development by staying current on existing/new

ac8w6a@r.postjobfree.com

423-***-****

201 EADS STREET APT 435, EAST

RIDGE, TN 37412

Skills

Data entry

Time Management Abilities

Problem-Solving Skills

Organization skills

A Team Player

Personable and outgoing

Self-Confidence

MS Office proficiency

Ability to Accept and Learn From

Criticism

Office management

Ability to Work Under Pressure

Scheduling

Decision Making

Teamwork and collaboration

Self-motivation

Multitasking strengths

Conflict Resolution

Strong Work Ethic

Leadership

Positive Attitude

Adaptability

Good Communication Skills

Creativity

Education

2004

HIGH SCHOOL DIPLOMA

systems and products, while remaining dedicated to your plan Cleveland High School

· support associate experts by sharing best practices and Cleveland, TN

showcasing your expertise Ashford University – Online (2010)

· support the team during escalated situations and account reviews

· complete floor support during allotted offline time when directed

by leadership

· support the coach and manager through team level performance

improvement

· use your own level of knowledge and system access to ensure

customers are happy, staying longer, and buying more and calling less

· manage and maintain performance goals to meet qualifications

· build customer loyalty and encourages total account health

· provide astounding customer service through effective and timely

resolution of various customer inquiries and concerns

· do the right thing for the customer and company when making

balanced business decisions

· be familiar with how you can use your system access to improve

the customer experience on the phone and achieving top performance

AMAZON - Process Assistant

Chattanooga, TN

09/2011 – 12/2014

Support area manager by contributing to labor allocation, leading

meetings

Assigning job duties and communication with internal and external

suppliers

Drive workflow and daily production goals

Work hands on in the fulfillment center as needed

Assist and coach associates with process problems, train associates

and verify associate’s compliance with standard operating procedures

Identify and address safety hazards and coach associates in safety

initiatives

Drive success of training plans

Support and updates standard operation procedure

Evaluate and improve process within the work area

Communicate with truck carriers, vendors, and amazon corporate

transportation people

Scheduling truck arrival appointments, monitor truck releases and

communicate with other departments on inbound freight



Contact this candidate