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Desktop Support Customer Service

Location:
Los Angeles, California, United States
Posted:
March 27, 2019

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Resume:

DAVID CASILLAS

*** **** ******* ******.

N. Whittier, CA 90601

Phone: 626-***-****

Email: ac8w59@r.postjobfree.com

SUMMARY

Strong technical aptitude with exceptional talent in training and development; ability to effectively translate technical information and procedures to end-users.

Superb troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions.

Outstanding communication and interpersonal skills with the ability to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals.

Ability to assume multiple responsibilities while maintaining level of productivity in time-sensitive and fast paced environments.

Professional, thorough, committed to quality and teamwork; ready to assume new challenges and succeed objectives.

PROFESSIONAL EXPERIENCE

VectorUSA: Torrance, CA 2015-Present

· Diagnose, document, and resolve hardware, software, mobile device, application, peripheral and remote.

· Participated in projects with a small team to install windows 7 on 500+ company computers.

· Support numerous company activities by setting up and configuring laptops and video equipment.

· Perform PC cloning/imaging with Symantec Ghost/ Acronis True Image.

· Perform various remote support through LanDesk.

· Perform network administration; created user groups and user accounts; reset passwords.

· Perform installation of IP security cameras setting up POE network switches.

Rancho Santa Fe Technology: San Diego, CA 2008-2015

Provided technical support for two major banks Wells Fargo/ Bank of the West.

Performed break/fix for several devices desktops/laptops/servers/switches/routers etc.

Performed new installs/break fix on all network printers mapping IP’s on each device.

Respond to ticketing system for help desk inquires by email or text for jobs on location.

Performed installation of Veriant systems, CCTV equipment including cabling, cameras, low voltage power

Supply for Bank of America for a project subcontracted by Diebold.

Performed various jobs at hospitals for technical support/help desk for users supporting desktops/ printers.

Assisted with a server project replacing over 100 units in Southern California for Bank of the West.

Performed cat5/6 cable installs projects to major businesses throughout Los Angeles County.

Supported network printers perform preventive maintenance on all printers/copiers as needed.

Experience troubleshooting, maintaining or administrating computer workstations or Wi-Fi connections.

Experience with Mac OS X 9.0+, good knowledge of Apple Device support (iPhones & iPads).

Union Bank of California/ EnPointe Inc: Monterey Park, CA 2007-2008

Performed PCLC- PC Life Cycle Process (recording Software & Hardware from client pc onto a database) at offices, cash vaults and bank branches.

Replaced all HP network printers with Lexmark network printers; configuring, setting up IP addresses and mapping 18 to 25 users in each of over 20 branches to the new printers.

Using Ghost Software, assist with re-imaging desktop & laptops for new or current users by taking applications from the main server and applying them to the user’s desktop and/or laptop.

Setup and configure software for users, lotus notes, rumba, office 2000, 2003, 2007; upgrade customers from Windows 2000 to Windows XP SP2.

Respond to Clarify Tickets System via phone, email and/or frequently visiting clients throughout Southern California to resolve various workstation issues: installing and configuring applications, trouble shooting, Software & Hardware upgrades, printer installations and relocating users or setting up new users.

Home Bankers Financial Inc. / Technical Support: Hacienda Heights, CA 2003-2007

Assist with system configuration, troubleshooting and problem resolution.

Provide end-user assistance with technical support.

·Resolve Network connectivity issues.

·Setup and configure hardware and software, networking, stand-alone laser printers, email services; resolving issues as required.

·Troubleshoot and diagnose system problems.

·Manage and maintain Network Server and resolve connectivity issues.

·Identify system components and assemble functional systems.

·Develop and implement preventive maintenance plans and using meters and lab tools.

United Stationers / IT Support, Customer Service, and Distribution: Industry, CA 1989-2006

Provided system and desktop support as required.

Assisted on IT service implementations, rollouts and refresh projects.

Supported local warehouse distribution center and shipping & receiving department.

Assisted dispatch department as required.

Assisted warehouse department in processing merchandise.

Interfaced with management and end-users at all levels.

EDUCATION

Citrus College, Glendora CA 1999-2001

Some college courses

CERTIFICATIONS

Microsoft Certified Professional (MCP)

Comptia A+ Certification

Microsoft Certified System Engineer (MCSE)

LANGUAGES

English and Spanish



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