Karen L. Miksich
**** ****** ***** • Seven Hills, Ohio 44131
216-***-**** • *****.*******@*****.***
Skills & Accomplishments
Support Facilities Department & Office Service Team for HQ of 1K+ employees, contractors & vendors
Maintain Excel Files
Scan & Upload Documents
Notary – Good thru - 08/22/2023
Maintain Visitor Management System
Maintain high volume Visitor Reception Desk
Answer & Route calls for high volume main switchboards
Book conference room meetings
Book catering for conference room meetings
Maintain office supplies inventory
MS Excel, Word, Outlook
Train New Employees
Prepare /Deposit Company Funds
Manage Filing System
Organized & Detailed Oriented
Able to Meet Deadlines
Use of Office Equipment
Shipping & Receiving
Customer Relations
Problem Solving
Reconcile Billing Statements
Support other co-workers
Professional Experience:
Office Assistant (02/05/19 – 03/08/2019)
Through Aerotek/Allegis Group Employment Agency, hired as a contract employee to work at CH Robinson (Middleburg Hts.). Responsibilities were to support their Global Forwarding Agents for ocean imports. Responsibilities included scan & upload documents, check for unpaid invoices for their customers. Work Reception Desk, greeting visitors, answer & phone calls, handle incoming mail & faxes. Due to corporate changes, was laid off
Facilities Office Services Assistant (03/25/2013 - 11/01/2018)
MCS Group, HQ, Philadelphia, PA (Outsource Employment Agency) – As a contracted employee, worked at Eaton Corporation (HQ Beachwood, OH, with 1K+ employees, contractors & vendors). Due to department restructuring, was laid off.
Maintain occupancy database files
Support Facilities space planning system
Schedule internal moves for employees & contractor
Schedule work order requests for HQ building
Handle volume of e-mail requests from employees
Prepare sign-in sheets for conference room meetings
Prepare booklets for meetings using binding machine
Access offices & workstations for on boarding/off boarding employees & contractors
Maintain visitors management system
Maintain daily high volume visitor Reception Desk
Answer & route high volume calls from main switchboard
Create visitor badges for large groups
Book conference meetings held at headquarters
Order catering for conference meetings at headquarters
Monthly checks for AED machines throughout building
Maintain facilities department inventory of supplies
Notarize documents for employees
Assist other co-workers needed to make sure daily tasks are completed
Sales Assistant (1989 – 2010, Company Closed)
Targetronix, Solon, OH-A non-stocking distributor/broker of electronic components.
Type detailed sales orders for Sales Department, averaging 20 per day
Maintain each filing system for 3-12 Salespeople
Process customer’s order via telephone/email & prepared for shipment
Update customer’s delivery status on their website
Manage & expedite all open order status
Type forms for returned / canceled items
Maintain office supplies inventory
Answer customer’s e-mail requests & inquiries
Fax customer’s requests & inquiries
Prepare quotes for customers
Maintain daily sales phone report
Maintain daily & monthly Sales booking reports using Excel Spreadsheets
Obtain all information for existing & future customers
Prep invoices for accounts payable/called for payment information
Assist other departments with daily functions
Additional Tasks
Handle Reception Desk – Greeting incoming visitors
Answer heavy volume of 200+ incoming calls, with 5 lines & route appropriately
Cover for warehouse clerk in the shipping & receiving department
Mail invoices & documents-using US Mail, UPS Worldship & Federal Express
Prepare air bills for USA / International shipments
Process daily paperwork for incoming/outgoing shipments
Maintain call reports for Salespeople
Maintain customer data base for Sales Department
Sent & record all promotional items to customers
Education
Maple Heights High School Graduate