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Office Support/Receptionist

Independence, OH
March 27, 2019

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Karen L. Miksich

**** ****** ***** • Seven Hills, Ohio 44131

216-***-**** •

Skills & Accomplishments

Support Facilities Department & Office Service Team for HQ of 1K+ employees, contractors & vendors

Maintain Excel Files

Scan & Upload Documents

Notary – Good thru - 08/22/2023

Maintain Visitor Management System

Maintain high volume Visitor Reception Desk

Answer & Route calls for high volume main switchboards

Book conference room meetings

Book catering for conference room meetings

Maintain office supplies inventory

MS Excel, Word, Outlook

Train New Employees

Prepare /Deposit Company Funds

Manage Filing System

Organized & Detailed Oriented

Able to Meet Deadlines

Use of Office Equipment

Shipping & Receiving

Customer Relations

Problem Solving

Reconcile Billing Statements

Support other co-workers

Professional Experience:

Office Assistant (02/05/19 – 03/08/2019)

Through Aerotek/Allegis Group Employment Agency, hired as a contract employee to work at CH Robinson (Middleburg Hts.). Responsibilities were to support their Global Forwarding Agents for ocean imports. Responsibilities included scan & upload documents, check for unpaid invoices for their customers. Work Reception Desk, greeting visitors, answer & phone calls, handle incoming mail & faxes. Due to corporate changes, was laid off

Facilities Office Services Assistant (03/25/2013 - 11/01/2018)

MCS Group, HQ, Philadelphia, PA (Outsource Employment Agency) – As a contracted employee, worked at Eaton Corporation (HQ Beachwood, OH, with 1K+ employees, contractors & vendors). Due to department restructuring, was laid off.

Maintain occupancy database files

Support Facilities space planning system

Schedule internal moves for employees & contractor

Schedule work order requests for HQ building

Handle volume of e-mail requests from employees

Prepare sign-in sheets for conference room meetings

Prepare booklets for meetings using binding machine

Access offices & workstations for on boarding/off boarding employees & contractors

Maintain visitors management system

Maintain daily high volume visitor Reception Desk

Answer & route high volume calls from main switchboard

Create visitor badges for large groups

Book conference meetings held at headquarters

Order catering for conference meetings at headquarters

Monthly checks for AED machines throughout building

Maintain facilities department inventory of supplies

Notarize documents for employees

Assist other co-workers needed to make sure daily tasks are completed

Sales Assistant (1989 – 2010, Company Closed)

Targetronix, Solon, OH-A non-stocking distributor/broker of electronic components.

Type detailed sales orders for Sales Department, averaging 20 per day

Maintain each filing system for 3-12 Salespeople

Process customer’s order via telephone/email & prepared for shipment

Update customer’s delivery status on their website

Manage & expedite all open order status

Type forms for returned / canceled items

Maintain office supplies inventory

Answer customer’s e-mail requests & inquiries

Fax customer’s requests & inquiries

Prepare quotes for customers

Maintain daily sales phone report

Maintain daily & monthly Sales booking reports using Excel Spreadsheets

Obtain all information for existing & future customers

Prep invoices for accounts payable/called for payment information

Assist other departments with daily functions

Additional Tasks

Handle Reception Desk – Greeting incoming visitors

Answer heavy volume of 200+ incoming calls, with 5 lines & route appropriately

Cover for warehouse clerk in the shipping & receiving department

Mail invoices & documents-using US Mail, UPS Worldship & Federal Express

Prepare air bills for USA / International shipments

Process daily paperwork for incoming/outgoing shipments

Maintain call reports for Salespeople

Maintain customer data base for Sales Department

Sent & record all promotional items to customers


Maple Heights High School Graduate

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