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Customer Service Administrative Assistant

Location:
Boca Raton, FL
Posted:
March 27, 2019

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Resume:

KARY DEL CARMEN BIRO

+1-561-***-**** ac8w3q@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative Assistant experienced in coordinating, planning, and supporting daily operational functions. Offering expertise in delivering office and administrative support by applying strong organizational, technical, communication, and customer service skills. A team leader with excellent interpersonal skills. Seeking to thrive in a demanding, fast-paced environment.

SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).

Ability to use Social Media (Facebook, LinkedIn, Twitter, Instagram, Snapchat and blog sites).

Working knowledge of Adobe Creative Suite: Photoshop and Premiere.

Accounting Software: Sage

Native Spanish speaker

Staff management

Accounts payable / Accounts receivable

WORK HISTORY

SEPTEMBER 2018-CURRENT

Accounts Payable and receivable Supervisor Prasan Enterprises Fort Lauderdale, FL

Financial Accounting.

Proficiency using SAGE Accounting Software.

Perform general Accounts Payable and Accounts Receivable duties.

Use proper GL codes and Maintain vendor files.

Processed all vendor invoices on the day they arrived in accordance with company policy.

Bank Reconciliations - Match Company statements and reports with multiple banks including: Bank of America, Wells Fargo and Citi Bank.

Locating and addressing any banking discrepancies. Reconcile vendor statements to ensure all invoices have been paid. Follow due date requirements on all invoices.

Oversaw monthly accounting close process to ensure timely and accurate reporting of financial information.

Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.

Collected and reported monthly expense variances and explanations.

Set up and updated customer accounts with interactions, payments and personal information.

Contacted customers to collect outstanding payments via one-time or negotiated instalment methods.

Processing of payroll.

Process check requests.

AUGUST 2017- SEPTEMBER 2018

Office Administration Prasan Enterprises Fort Lauderdale, FL

General Office Activities/Duties.

Follow up with customer requests, manual recharge and ACH payments.

Create a detailed report of all ACH account payments. Posting customer checks, vendor payments, and ACH payments.

Create reports in Excel. Keeping all team members up to date and informed on how much money needs to be collected from each customer on a daily basis. (ACH and delivery customers).

Conduct clerical duties - Filing, answering phone calls, responding to emails and preparing documents.

Customer service - Answer incoming calls from Spanish and English-speaking customers, assisting them with any issues or concerns.

Follow up with new leads, opening new customer accounts.

Following up with my customers all over The United States, (Making sure that their platforms and sales are satisfactory).

Handle sensitive information and maintain confidentiality.

In charge of purchasing of offices supplies, and maintaining supply inventories. Create and manage drivers' routes. Supervise drivers.

JANUARY 2015-JANUARY 2016

Manager of Communications and Job Opportunities ZONA FRANCA DE BOGOTÁ

Drove internal and external communications regarding.

social responsibility, including oversight of social networking and leadership of community project.

Managed web portal and employment platform for client complaints and concerns.

Monitored and presented statistics and trends regarding progress of the employability project.

JANUARY 2014-JANUARY 2015

Customer Service Consultant CLARO COLOMBIA Bogotá, Colombia

Resolved customer complaints and inquiries via analysis and re-directed suggestions.

Developed strong personal relationships to monitor client and anticipate needs.

Launched proposals to improve customer service quality via by examination of customer and supplier collaboration in dynamic environment.

Provided personalized service to enhance customer value via last minute deliveries, customer integration through software and product labelling customization.

FEBRUARY 2013 – DECEMBER 2013

RCN TELEVISION CHANNEL Bogotá, Colombia

Assistant Product Vice President over Project Coordination, 2013.

Contributed to planning, development, implementation and reporting of institutional projects.

Developed follow-up reports.

Lead testing of new projects to determine scope and feasibility, including moderation of focus groups for customer needs.

EDUCATION

SEPTEMBER 2013

Bachelor's Degree: Communication (5 years)

University of Cartagena

Instituto COMFAMILIAR Systems Analyst (2 years) Diplomas, Courses and Seminars:

COMMUNICATION, CULTURE AND DEVELOPMENT: ANOTHER ALTERNATIVE, First National Encounter of Students of Social Communication, ENECS,

Diplomat in the Recovery of the Historical and Collective Memory of Cartagena, School of Government of the Mayor of Cartagena and the Institute of Thought and Culture in Latin America and the Caribbean, July - December 2011

ACCOMPLISHMENTS

Third Congress of Co-development and International Cooperation, organized by the NGO EMCAT, Foundation EMCAT and the Federation of Entities for Co-development and International Cooperation FEDACOD, July 2011.

Summer course with UNIAC (University of Spain) COMMUNICATION FOR SOCIAL TRANSFORMATION: Cooperation Strategies, from the UNIA - UNICARTAGENA Ibero american School, September - October 2011.

Second Radio Festival "Orient your senses: RADIO, CITIZENSHIP AND DEVELOPMENT" conducted by the Faculty of Social Sciences, Education and the Social Communication Program of the University of Cartagena, October 2011.

Conversation with the Mexican Director of the Web and Reason Magazine, Octavio Islas, strategic digital communication "Investigating communication today: goals and challenges".

Workshop on "Journalistic Coverage of Emergencies", directed by Felipe Arias.

Representative of the research seed in 2012 and participant in two radio research projects of the University of Cartagena.

Analysis of the Radial Audience in Cartagena, Profile, Perception and Consumption Habits.

Radio Map of the department of Bolívar in the city of Cartagena.

ADDITIONAL INFORMATION

Nationality: Colombian

Date of birth: 18/08/1988

Marital Status: Married with Green Card Visa

Driving licence: Full Clean



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