Confident communicator who always put the customers first.
Track record of exceeding customers' expectations and improving customer relationship
Exceptional listening skill used effectively to deal with dissatisfied customers
Strong administrative skills including data entry, scheduling and database management
Ability to multitask and work in a fast-paced environment
Great telephone etiquette
Excellent interpersonal, verbal and written communication skills
West African Secondary School Certificate 2008
Federal Government Girls’ College Abuloma
Bachelor of Art, Mass Communication 2012, Port Harcourt, Nigeria
Customer Service Agent
Oxford Pentium Janurary 2017- Feburary 2019
Prepare and sort clients invoices and created invoice batches in the system
Ensuring customer satisfaction by being a good listener and showing empathy as well as proffering solution to problems
Dealing efficiently with questions and queries from customers
Processing complaints, bills, payments, forms, applications and requests for information via emails and telephone
Personal Support Worker
Jodal Health Care March 2016-October 2017
Assisting client with medication
Take client out for social activities and making sure there daily chores are done
To be sure clients are comfortable, safe and physical well-being
Assisting clients in this they are not capable of doing
Louis Valentino Nig. Ltd Abuja, Nigeria February 2014-December 2015
Delivered excellent customer service to clients
Developed standing relationship with existing customer through drop calls and sales
Promptly and Empathetically handled guest’s complains and concerns
Negotiated with clients and addressed inquiries
Scheduled appointments and communicated with the drivers to arrange freight/courier pick up and deliveries
Admin Officer/Secretary: Corporate Affairs Department
Loh & Or Construction Nig. Ltd December 2012-December 2013
Prepared and coded staff and vendor/contractor vouchers for prompt payment.
Regular and timely update of the cash book to aid in reporting.
Maintained a cordial relationship with vendors to ensure customer satisfaction.
Resolved payment queries from staff and vendors/contractors.
Ensured documents are filed and stored properly for easy retrieval.
REFRENCE AVALAIBLE UPON REQUEST