Jennifer Momalife

**** **** ******. *********, *******,M3M1B1;

+1-647-***-****

PERSONAL INFORMATION

Confident communicator who always put the customers first.

Track record of exceeding customers' expectations and improving customer relationship

Exceptional listening skill used effectively to deal with dissatisfied customers

Strong administrative skills including data entry, scheduling and database management

Ability to multitask and work in a fast-paced environment

Great telephone etiquette

Excellent interpersonal, verbal and written communication skills

CERTIFICATES

West African Secondary School Certificate 2008

Federal Government Girls’ College Abuloma

Bachelor of Art, Mass Communication 2012, Port Harcourt, Nigeria

WORK HISTORY

Customer Service Agent

Oxford Pentium Janurary 2017- Feburary 2019

Prepare and sort clients invoices and created invoice batches in the system

Ensuring customer satisfaction by being a good listener and showing empathy as well as proffering solution to problems

Dealing efficiently with questions and queries from customers

Processing complaints, bills, payments, forms, applications and requests for information via emails and telephone

Personal Support Worker

Jodal Health Care March 2016-October 2017

Assisting client with medication

Take client out for social activities and making sure there daily chores are done

To be sure clients are comfortable, safe and physical well-being

Assisting clients in this they are not capable of doing

Sales Associate

Louis Valentino Nig. Ltd Abuja, Nigeria February 2014-December 2015

Delivered excellent customer service to clients

Developed standing relationship with existing customer through drop calls and sales

Promptly and Empathetically handled guest’s complains and concerns

Negotiated with clients and addressed inquiries

Scheduled appointments and communicated with the drivers to arrange freight/courier pick up and deliveries

Admin Officer/Secretary: Corporate Affairs Department

Loh & Or Construction Nig. Ltd December 2012-December 2013

Prepared and coded staff and vendor/contractor vouchers for prompt payment.

Regular and timely update of the cash book to aid in reporting.

Maintained a cordial relationship with vendors to ensure customer satisfaction.

Resolved payment queries from staff and vendors/contractors.

Ensured documents are filed and stored properly for easy retrieval.

REFRENCE AVALAIBLE UPON REQUEST

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