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Legal Assistant Manager

Snellville, GA
March 24, 2019

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**** ********* *****

Snellville, GA 30039



Bachelor of Science, Criminal Justice, Georgia State University, 2018 Cum Laude

Associate of Science, Business Management, Georgia Perimeter College, 2015

Diploma, Brookwood High School, 2009


Achiever ~ Committed to Organizational Goals ~ Critical, Creative and Independent Thinker ~ Analytics Expertise ~ Skilled Communicator ~ Organized~ Meticulous~ Recruiter ~Effective Trainer~ Solution Focused ~ Proficient with Microsoft Office Products ~ Highly Developed Relationship-Building Skills ~ Embraces Change and Innovative New Practices ~ Moves Seamlessly Between Coach and Player Team Member Roles ~ Understands and Adheres to Operating and Confidentiality Protocols ~ Life Long Learner~ Detail Oriented


Student Intern; Georgia Board of Pardons and Parole; Fall 2018

oAssist with Victims’ Services conversion of offenders’ records to online platform; Confirm status and accuracy of individual files

oShadow Field Officer to monitor and assess offenders’ sentence status; Conduct offender interviews to solicit critical information necessary to evaluate release options

oPrepare and distribute department newsletter

Part-Time Manager; United Parcel Service, 2013 – Present

oLead a fifteen member team; Conduct daily pre-sort meetings to communicate expectations that achieve production and safety goals

oUse Excel spreadsheets to apply detailed quantitative data to track volume and evaluate progress toward meeting the daily production goal of moving 10-15k packages per sort shift

oConsistently leads the team to exceed the projected goal several times per week

oEnthusiastically models performance expectation by “rolling up sleeves” to provide hands-on help to meet production goals

oConduct performance observations for team members; Provide growth-evoking feedback to improve identified skill gaps as well as encourage best practice work habits

oPresent annual training sessions to ensure consistent improvement and maximum productivity

oConduct onboard orientation training for new team members

oEffectively present critical information verbally and in writing to multiple levels of management

Legal Assistant; RAS Crane LLC, 2019- Present

oComplete various claims sent from customers such as Transfer of claims, Notice of Apperance, Proof of claims and many others using legal portals such CourtDrive, LPS, Firmware, Clairfire, and Vendorscope

oTasks are completed on a very tight deadline daily

oExtensive use of Mircosoft Office and Outlook on a daily basis

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