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Manager Project

Brooklyn, New York, United States
March 24, 2019

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Patricia Perlo

*** ********* ****** #**

Brooklyn, New York 11225

Home: 347-***-**** Cell: 646-***-****


Conduct large, complex studies, to produce evaluations and reports. Develop project plans. Write process and procedures guidelines to streamline organizational functions promoting efficiency and productivity. Expert at system analysis and finding solutions for “bottlenecks.”


Seasoned professional with experience in complex business analysis. Able to produce large multifaceted business and functional requirements, Q/A scripts and documentation management, and databases. Detail orientated, self-starter with impeccable communication skills. LinkedIn profile includes seven recommendations. Full portfolio of written deliverables available. University, corporate, and public school teaching experience. Management level presentation ability.

Software and Operating Systems/Certificates

Certificate in Local Area Network Administration Windows NT New York University

Certificate in Local Area Network Administration Novell NetWare New York University

Microsoft: entire Office suite – Word including custom templates, MS Project, PowerPoint Visio and Excel Additional experience with SharePoint. Accela, PeopleSoft, Siebel Ticketing System. Extensive knowledge of computer operating systems.


Authored a requirements management template used by all business analysts for NYCAPS project. Trained all BA consultants. Corrected a PeopleSoft ESS (Employee Self Service) online help using available in-house tools to save to $500K in consulting fees.

Completed a translation analysis New York City Title Table database (300,000+ employees), Civil Service Law, Service and Seniority including work flows and fit-gaps for their inclusion in PeopleSoft.

Conducted stakeholder meetings to gather and analyze requirements and prepare timelines.

Managed requirements gathering phase of SDCL to produce templated business process documents, use cases, and user acceptance criteria

Collaborated with project managers and other stake holders to obtain consensus and sign offs on deliverables and user acceptance tests.

Determined procedures for defects and provided solutions.

Employment Background

DCS- Project Manager/Business Analyst

March 2016 to Present

Project Manager for a start up Cloud Computing organization. Write project plans for small to medium business clients tracking objectives, budgets and personnel Train client personnel and develop individual documentation for use by clients after project completion. Complete RFP’s bids. Update content and maintain DCS website.

New York City Department of Design and Construction

Associate Staff Analyst – Documentation and Q/A Specialist

June 2014 – September 2015

Wrote the following test scripts: Script for Internet Explorer 11 to test for compatibility with PIMS; Script for Construction Project Closeout; Script for Payments Dashboard; Script for Projects Dashboard, a 6 tab data intensive tool designed to track every aspect of construction from inception to completion. Authored a custom templated to complete a 150 plus page document covering the functionality of PIMS, DDC’s Project Management Information Management System. .Evaluated problems and provided resolution recommendations for a data dashboard.

New York City Department of Buildings /New York City Department of Health

Analyst/Consultant – June 2013 to June 2014

Analyst at the Department of Buildings to support the transition to Accela. Worked with system integrators, and quality control staff, to produce as and to be processes, use cases, functional use cases, test scripts and requirements traceability matrices. Wrote test cases, test strategies and best practices for Accela Mobile Office, Automation, and Citizen Access. As part of the electrical team, accompanied electrical inspectors on site visits. Did follow up interviews with electrical inspectors to understand their inspection their business processes and how Accela electronically eliminate papers. Documented the processes, reconciled any conflicts and achieved buy in from the inspectors. At DOHMH, investigated the sun setting of EVERS, the birth, death, and marriage certificate management system.

NYCRuns/Prospect Park Track Club/East River Park Track Club

April 2012 – Volunteer Ongoing

Captain of volunteers providing runner support for the Yonkers Marathon and Brooklyn Marathon. Assisted on the course for several events over the summer including races in Riverside Park and Prospect Park. Helped plan and execute 4 free track events in East River Park with Partnership for Parks and the East River Park Track Club.

New York City School Construction Authority – Long Island City, NY

Senior Business Analyst Consultant – November 2011 April 2012

Prepared business and IT requirements to sunset an SCA legacy application. Wrote functional specifications to import emergency projects into Primavera Project Manager. Determined baseline, predecessor and successor activities. Scheduled projects in Primavera. Q/A tested templates with live data. Documented issues managed their resolution with developers.

Department of Education – New York, NY

Senior Business Analyst – March 2011 to June 2011

IT/Technical Business Analyst responsible for conducting administrative and operational studies to facilitate the implementation of new processes and systems related to the development of a Portal Platform to increase communication among teachers, students and parents to improve student overall achievement. Responsible for managing and disseminating business cases designed to identify the DOE capabilities to implement the Portal Platform within a larger program involving different vendors. Managed the full SDLC document preparation; Project Profiles and Plans, Business Requirement, and System Design for review and approval.

August 2009 to February 2011

Took courses at the New York State Department of Labor. Participated in online courses offered by New York University. Volunteered with the Prospect Park Track Club and

Department of Informational Technology and Telecommunications - New York, NY

Senior Business Analyst – September 2007 to August 2009

Full time employee at DOITT, conducted systems analysis and design for the New York City Automated Personnel System (NYCAPS), a $150M human resources management and benefit system project for over 300,000 employees. Developed and assessed system and functional requirements specifications for system enhancement and design encapsulating functionality from several mainframe legacy systems. As the lead analyst, responsibilities included gathering, reporting and disseminating the data flow and analysis from the central project team, City employees, Accenture consultants, and City agency representatives to ensure data accuracy and integrity. Conducted research queries and solved user and management questions or issues related to the enhancement rollout. Enabled and maintained the delivery of comprehensive system training to users. Interacted with the technical team to determine the translation of business concepts to modifications and improvements. Prepared and scheduled effective procedures for the launch, implementation, and operation of the Shared Services Delivery Center Facilitated the definition of business problems and description of selected solutions to gain buy in from both the technical team and stakeholders

Consulting Assignments:

Project Management Office/Project Manager May 2006 to July 2007

Clients Served:

New York Life Insurance Company, Elaine Pl Dine Legal and Paralegal Staffing, Enterprise Solutions Providers (Credit Suisse)

Authored a plan, functional analysis and summary documentation of four websites. . Researched and developed best practices for business collaboration techniques. Planned, developed and distributed functional specifications for Credit Suisse hardware and all software applications for global fixed income applications for use by Singapore support specialists. Prepared a gap analysis matrix and process/infrastructure flow diagrams. Documented and catalogued existing business requirements, planned for future functional requirements and developed use cases. Manager of Q/A testing process and certification for all projects related to Credit Suisse off shoring activities. All project deliverables were within budget, on time, and met all Credit Suisse requirements... Authored test scripts and a product comparison of documentation warehousing tools. Research and supervised the development of specifications for a repository of compliance documents. Evaluated publication vendors and produced comparison charts. Managed other employees to develop a model for maintenance of project issue logs and gap analysis of payroll functions. Improved the documentation of a proprietary database for business users.

CitiGroup - RiskCiti, New York, NY

Senior Business Analyst – October 2005 to April 2006

As a full time employee, managed the development of an IT process to automate solutions and render online documents for compliance with NSA security standards. Produced digital signatures for internal review and certified documents to maintain integrity, reliability, and authenticity of information. Mitigated risk associated with Microsoft metadata and tracking using Adobe Acrobat to create unalterable metatags and file permissions. Collaborated with technical design team as well as business users to gather business/functional requirements, create end-user manuals.

Lantastik Consulting, Inc., New York, NY

Business Analyst/Technical Writer – September 2000 to September 2005

Lantastik Consulting was my corporation and full time job.

Clients served:

APB Investments, Bank of New York, Salomon Smith Barney, Finlay Jewelers, Societe Generale.

Analyzed complex compliance regulations to meet the Cobit framework. Analyzed and defined acceptable risk levels, controls, and financial management to achieve business objectives to plan the IT with various stakeholders. Managed process analysis and prototyping sessions to streamline existing procedures in an attempt to achieve both cost savings and user acceptance. Whenever sensitive data was involved, verified that security requirements were in place to safeguard information against unauthorized use, disclosure, damage or loss.Consolidated documentation for an audit compliance review. Deliverables included an SDLC project upgrade plus IT infrastructure including, UNIX servers running Oracle, Exchange Servers, Novell Servers, workstations, laptops, and telecommunications .Secured forms processing with Adobe Acrobat. Designed and developed a corporate intranet website to post all documentation. Wrote project plans and supervised two technical writers. Wrote a project plan for technical documentation including milestones, effort, predecessor and successor activities. Authored documentation for nationwide distribution to Salomon Smith Barney Retail Branches to insure uniform system maintenance. Wrote and taught two in-house training courses in Basic Networking and Windows 95.


New York University BA

Columbia University Teachers College MA

Teaching Experience

New School University – Marymount College

Taught one course in wireless technology at both colleges.

Additional Teaching Experience

Designed and delivered courses in Basic Networking and Windows 95 for White and Case, LLP

Taught wireless technology at NYPC Users Group, NJ PC Users Group, Long Island PC Users Group

Licensed English Teacher with 8 years of experience in the New York City Night High School System

First teacher to achieve permanent licensure through the New York City Night High School Night High School System

Mentor teacher for two semesters in the New York City Night High School System

Additional Coursework

New School University – graphic design and print production

School of Visual Arts - Photoshop

Oracle University – 3 day training program in PeopleSoft

One day training course in ITIL

Two day training course in Accela

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