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Technical Writer Medical

Mission Viejo, CA
March 24, 2019

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** *** ********, ****** ***** Margarita, California 92688

714-***-**** (cell)


Experienced technical writer developing documentation and content for a variety of industries, including software, hardware, manufacturing, financial, healthcare, and medical device

Standard Operating Procedures (SOPs) ● Work Instructions ● Clinical Reports ● Product Dossier ● System Validation Documents ● Protocols ● GLP and Regulatory Reports ● Specifications ● Manufacturing Instructions ● Policies & Procedures (P&Ps) ● Patient Education ● Patient Discharge Instructions ● Training & Seminar Guides ● User Manuals ● On-line Help ● Enhancement Descriptions ● Release Notes ● Quick Reference Materials ● Templates ● Forms ● Process Flowcharts ● Technical Diagrams ● Video Scripts ● User Interface Design ● System Functionality

Word ● PowerPoint ● Visio ● Excel ● Outlook ● Acrobat and Pro ● Lotus Notes ● Robohelp ● PaintShopPro ● Visual SourceSafe ● Agile ● SnagIt ● JIRA ● SharePoint ● DITA


ALCON LABORATORIES (a Novartis Division) ● Lake Forest, CA ● Sept 2017 – Sept 2018

Global leader in the development and manufacturing of innovative medicines and devices for eye care needs

Senior Technical Writer (two separate contracts)

•Evaluated and edited existing IT documents for software upgrades, including Test Specifications, Functional Specifications, and User Requirements Specifications

EDWARDS LIFESCIENCES ● Irvine, CA ● Dec 2010 – Oct 2013; Nov 2016 – March 2017

Global leader in heart valve therapy, critical care, cardiac surgery systems, and vascular products

—Senior Technical Writer, Global Labeling ● Dec 2016 – March 2017 (contract)

•Evaluated innovative approaches of processing medical device instructions for use (IFUs)

•Converted and created IFU content using DITA while evaluating content for reuse

—Senior Technical Writer, Quality Biology Labs ● Dec 2010 – Oct 2013 (contract to permanent)

•Prepared regulatory reports for US and EU regulatory submission

•Prepared biocompatibility protocols and reports for product testing


Imaging technology company delving in cloud computing, medical device, advance display technology, and mixed reality arenas

Senior Technical Writer (contract)

•Created work instructions, operating procedures, and additional documentation, as required, in preparation for launch of new medical technology product


Leader in infection control products for cleaning, disinfection, sterilization, and storage of medical devices

Senior Technical Writer (contract)

•Created work instructions, operating procedures, training documents, protocols, and reports for manufacturing and lab operations

UNION BANK ● Monterey Park, CA ● Sept 2010 – Nov 2010

Commercial bank providing financial services to individuals, small businesses, middle-market companies, and major corporations

Senior Technical Writer (contract)

•Researched, wrote, and edited bank procedures for IBP (Integrated Banking Platform) project

ST. JUDE MEDICAL ● Irvine, CA ● June 2010 – July 2010

International medical technology and service company focusing on cardiac, neurological, and chronic pain medical devices

Senior Technical Writer (contract)

•Edited variety of company documentation to support quality improvement project

CAMERON HEALTH, INC. ● San Clemente, CA ● Nov 2006 – May 2009

Start-up medical device company specializing in minimally invasive implantable cardiac defibrillator (ICD)

Senior Technical Writer (contract Nov. 2006 - May 2009; as-needed basis May 2009 - May 2010)

•Prepared dozens of documents for US and EU regulatory submission

•Prepared first release of company manufacturing/operating instructions and training guide

•Developed templates for operating procedures, work instructions, and mfg. instructions

•Created diagrams, process flows, photographs, and other images for documents

AMERIQUEST MORTGAGE COMPANY ● Orange, CA ● Jan 2005 - Nov 2006

National mortgage lending institution specializing in wholesale residential loans

Senior Technical Writer / Information Designer

•Developed and maintained dozens of SOX-compliant policies and procedures (P&Ps)

•Supported foreclosure, bankruptcy, and default resolution business units

•Created first comprehensive P&P quality checklist implemented department wide

•Researched and developed structured documentation approach to P&Ps

MEDICAL INFORMATION TECHNOLOGY ● Westwood, MA ● March 1990 – July 2004 Software solutions for health care organizations specializing in clinical, financial, and administrative applications

Senior Content / Technical Writer

•Developed and published hundreds of patient education and discharge instruction topics

•Designed user interface and system functionality for HTML-based patient education product

•Developed and published dozens of application training and seminar guides

•Published user manuals, help and quick reference guides, and enhancement descriptions

•Developed in-house/departmental reference materials

•Instrumental in formulating format and style of user manuals and on-line help


Graduate School Certificate ● Technical Writing ● Northeastern University, Boston, MA

Certificate ● Drafting and Layout Design ● Denver Institute of Technology, Denver, CO

Bachelor of Science ● Textiles and Clothing ● Colorado State University, Fort Collins, CO

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