• Charismatic, highly driven Sales and Operations Director with the ability to identify and

capitalize on opportunity, drive performance, and develop innovative strategies to overcome challenges

• Exceptional communicator able to build world-class teams, skilled at differentiating needs of customers in remote locations and collaboratively developing plans for improvement

• Reputation for seamless and organized change management, with special expertise in executing corporate integrations and implementing a culture of inclusion and engagement SUMMARY

PROFESSIONAL EXPERIENCE

JAMES HARNER

SALES & OPERATIONS LEADERSHIP

DISTRICT MANAGER

Fedex Maryland

• Controlled P&L and business plan development for 24 Office Print & Ship Centers and a dotted-line relationship to HR senior manager

• Responsible for 12 direct reports, using training and coaching skills to contribute to team members’ professional development

• Coordinated acquisition of Kinkos across greater Baltimore/Washington, DC area, replacing post-merger “us vs. them” mindset and building an authentic sense of team success

• Trained Senior Center Managers to focus on exceptional customer service and improvement, which propelled 2007 revenue to $32M, #1 nationally MANAGING DIRECTOR

Fedex Pacific

• Received promotion, relocating to California to redirect under-performing region comprised of 156 Office Print & Ship Centers in Northern California, Alaska, Hawaii, and Nevada

• Demonstrated remarkable leadership by transforming historically worst region into company’s highest performing team, elevating results by focusing on inclusion and performance metrics

• Held P&L accountability for a $190M region with 13 direct reports and 1,200 team members, as well as performing day-to-day operations including sales, HR, security, and IT

• Earned numerous accolades, achieving “top performance” rank for five consecutive years and President’s Club status for FY15 and FY16

• Attained “most-improved region in net profit” from 2014-15, as well as #1 in Quality Improvement by reducing supply and payroll expenses by $316,000

• Collaborated with district managers and sales teams to increase the market share, driving $39M in 2016 net profit and $42M in 2017

• Developed a reputation for flexibility and adaptability, traveling frequently to oversee day-to-day operations, including sales, HR, security, and IT EDUCATION &

CERTIFICATIONS

PROFICIENCIES

BACHELOR OF ARTS,

GOVERNMENT & POLITICS

University of Maryland

FEDEX QDM CERTIFIED

APICS

SIX SIGMA GREEN BELT &

5S LEAN OPERATIONS

ac8vz1@r.postjobfree.com

925-***-****

CONTACT

• Strategic Planning

• Merger & Acquisition

• B2B/B2C

• Process Improvements

• Customer Relations

• Logistics

• Union Relations

• Forecasting

• Metrics and KPIs

• Budget Management

• Training, Mentoring, and

Talent Development

• Team Building

Jan 2008 -

Mar 2019

Mar 2005 -

Jan 2008

PROFESSIONAL EXPERIENCE

JAMES HARNER

ac8vz1@r.postjobfree.com 925-***-****

DISTRICT MANAGER

PPG Industries New England

• Maintained P&L accountability for three-state area, with 17 centers generating $24M in revenue and

$5.5M in net profits

• Hand picked due to talent for change management, transferring to Boston following company acquisition of competitor in order to execute integration and promote a cohesive team culture

• Acquired major accounts by delivering a value-added selling model to key industry general contractors and architects, improving same store sales volume by $1M annually

• Generated over $700,000 in incremental revenue through unprecedented one-day major events at Gillete Stadium and SAP Center, including WrestleMania

• Sustained highest level of customer service by prioritizing positive relationship building, anticipating and exceeding customer needs, and promptly resolving conflicts and issues

• Formulated and implemented strategic business plans, diversifying client base to achieve company goals and drive growth

• Developed and implemented strategies which advanced district sales from $21M in 1998 to $24M in 2003, earning #1 in profitability nationwide

• Showed expertise in budgeting and financial management by achieving double-digit profit growth in 2000 and improving P&L in 2001 and 2002

DISTRICT MANAGER, CONT.

Fedex Maryland

• Exhibited sound judgement and decision-making by closing Johns Hopkins Hospital account to open an on-site service center, which produced $1M in first-year revenue

• Harnessed business acumen and expertise in cost reduction to cut expenses by $145,000, achieving best-in-class quality scores and significant revenue increases

• Utilized interpersonal skills to form strong business relationships both internally and externally, leveraging profitable partnerships to drive profitability and productivity

• Known for going above and beyond to achieve vision and company goals, earning multiple awards including President’s Club in 2008 as a result of efforts Mar 2005 -

Jan 2008

Feb 2003 -

Mar 2005

COMMUNITY LEADERSHIP

2011 - 2012

CHAIR OF FEDEX MARCH OF DIMES CAMPAIGN

2011 - 2012

CHAIR OF UNITED WAY CAMPAIGN

Contact this candidate