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Manager Customer

Philadelphia, PA
March 24, 2019

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Jazmine Jefferson

Compliance Officer, Philadelphia, PA 302-***-****

Work Experience

Compliance Officer; AML

JPMorgan Chase - Newark, DE

January 2017 to Present

•Disposition and fully document all alerts, cases and SARs, including supporting data, analysis and rationale for disposition, within the case management system in a timely manner and in compliance with regulatory guidelines

•Create and maintain investigation documentation, including alert, investigation, or Suspicious Activity Report (SAR) history; Know Your Customer (KYC) information; relevant account and transaction data; plus, any other required information to assist in the investigation

•Augment investigation documentation as needed, including conducting independent research through Lexis/Nexis, Web and other sources

•Review and analyze underlying data gathered to assess whether the alert should be cleared or if there is reasonable cause to escalate to case and/or SAR, perform

•Investigate alerting transactions for AML/Sanctions risks and provide guidance on SAR filing as needed

•Function as a key contributor and demonstrate knowledge of AML issues, as well as broader functional knowledge

•Conduct periodic internal account/customer reviews to identify potentially suspicious activity

•Participate in individual and department goal development and execute on tactical strategies for goal attainment

•Meet departmental quality standards

Credit Claim Analyst

Bank of America - Newark, DE

April 2016 to January 2017

•Processed Complex Claims in 1st Chargebacks

•Working with both Fraud and Non-fraud claims, investigating daily incoming ACH Claims

•Ensure all cases are resolved in compliance with industry regulations and bank procedures

•Handled difficult customer and/or merchant challenges and complex situations that require analytical and problem resolution skills

Preferred Credit Fraud Analyst II

Bank of America -Newark, DE

January 2015 to March 2016

•Review customer accounts for the prevention and detection of possible fraud.

•Complete inbound and outbound call and take appropriate actions based on transaction characteristics of greater complexity

•Assess the level of risk and make decisions which directly impact the customer experience and risk to the bank

•Review and analyze accounts and customer situations that may require differentiated treatment or specialized resolutions

Salon Manager

The Weave Bar -Philadelphia, PA

February 2014 to January 2015

•Conducted scheduling for staff

•Payroll, ensured salon was stocked with supplies

•Assisted customers and customer complaint

•Managed non- profit events given by the salon

Site Security Manager/ Verifying Official

Serco Inc -Philadelphia, PA

June 2011 to March 2014

•Provide contractor identification card administration to government clients as a DEERS/RAPIDS site security manager/verifying official at the base or site level

•Perform all ID card and CAC issuance related tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026_IP and the RAPIDS Training Guide

•Ensure maximum protection against compromise and theft of sensitive information and prevent the misuse or misappropriation of RAPIDS.


B.S. in Finance

Wilmington University

January 2018 to Present

A.A.S. in Accounting

Delaware Technical Community College

December 2017


Martin Luther King High School Philadelphia - Philadelphia, PA 2007


Judgement Making Research and Investigative

Writing Proficiency Work Independently

Documenting and Reporting Microsoft Office Suite

Communication skills Compliance

Self-Motivated Multi-tasker

Attention to detail Self-starter

MIS Analytical

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