PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

LOUIE

FLORES

L Relocating to Henderson NV in

May 2019, Henderson, NV 89015

909-***-****,

ac8vx6@r.postjobfree.com

Successful Senior Manager, Assistant Senior Manager and leader with 20 + years experience in large and medium scale operations with FedEx Ground. My objective is to obtain a new career that will allow me to use my strong leadership, interpersonal, and organizational skills that I have obtained from my 20

+ years working at FedEx Ground. I have held numerous leadership positions within FedEx Ground that make me a strong candidate.

Startup/project

management experience

Communication Problem solving

Decision making Self- management Executive leadership Teamwork Proficiency in microsoft

office,

Word, excel, powerpoint and

outlook

AssistantCurrent Senior Manager April 1998 -

FedEx Ground Arcadia, CA

Managed and led a group of 30 nonexempt and 7 exempt employees Managed the complete day-to-day operation and maintenance of a large volume facility and ensured the facility was operating to optimize safety and quality measures. Developed, engaged, and trained all front line managers. Led continuous process improvement using QDM methodologies in the areas of cost, service, and productivity while driving employee engagement Performed all other station activities in the absence of the station manager. Was an instrumental part of assisting with the grand opening of this new station in 2017. Helped hire over 20 operations managers 5 Pick and Delivery Managers, 4 Coordinators, 1 Safety Specialist and 12 Operations Administrators.

Played a vital role in our stations successful opening which lead to the following. Low turnover, minimal safety defects and exceptional performance levels in all metrics. Ensured facility performance metrics were met using proper utilization of staffing. Served as a Champion for FXG's Safety Above All Culture and supported all related initiatives. F

EDUCATION

INTERESTS

I was also in charge of hiring, terminating, coaching, skills development, recognition and rewards, performance management and staff productivity.

I Planned, organized, staffed, directed and controlled the day-to-day operations of the department; developed and implemented policies and programs as necessary. I developed and managed the department budget; ensured compliance and addressed variances and other budget concerns.

I planned, organized, staffed, directed and controlled the day-to-day operations of the P&D department Managed the company's contractual relationships with ICs and ISPs, including conducting and documenting business/ISP discussions, conducting forums and ensuring the company's compliance with the applicable agreement. I advised the senior manager on decisions to initiate and/or terminate operating agreements Ensured compliance to Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files I oversaw and ensured daily visual inspections of loads to ensure proper quality for customers and/or vendors Managed, motivated & influence the work of 200+ employees to meet daily operational goals Integrated high levels of communication skills via group meetings & one-on-one interaction. I conducted weekly staff meetings with HUB Mgr.., HR Mgr.., and levels of upper management

Performed all other HUB activities in the absence of the Hub Manager. I led new safety initiatives that allowed my sorts to go 11 months injury free Applied Quality Driven Management principles to promote continuous improvement List of all FedEx Ground management/leadership positions held. Senior Manager

Assistant Hub Manager

Pickup and Delivery Manager

Sort Manager

Training Manager

Service Manager

Certificate of completion in criminal justice May 2002 East Los Angeles Community College, Monterey Park, CA Activities: Co-Chairman District Quality Council, Safety Committee Chairman, Monthly Engagement meeting Chairman

LANGUAGES

ADDITIONAL INFORMATION

Bilingual in Spanish

Awards: Senior Manager of the Year 2016 and 2017 . Station of the year 2016 and 2017

LAMR Pillar award winner December 2012

Sort Manager of the Year 2009

Impact Player of the Year 2006

Service Manager of the Year 2004

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