LEAH STEPHENS

613-***-**** ac8vx1@r.postjobfree.com

Professional Experience

Chief Executive Officer & Owner, Ottawa/Toronto, On

Central Cleaning Services, 2016 - 2019

●Oversaw all operations, administration, clerical and business activities to ensure desired results that are consistent with the overall strategy and mission

●Made high-quality investing and management decisions to advance the business and increase profits

●Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth

●Provide clerical assistance in legal services, including making copies of court documents, assembling Continuing Records, serving documents by fax, and maintaining legal files

●Hired, trained and supervised administrative staff members

●Maintain a deep knowledge of the markets and industry of the company

Business Innovation Coordinator, Toronto, ON

Trendhunter, (Fixed term Contract) 2018

●Generating leads (b2b) and managing inbound sales to convert them into long term business relationships (b2c)

●Maintaining the life cycle of clients, meeting deadlines consistently, organizing big data to provide to clients

●Maintain a filing system for data on customers and external partners

●Organized management and staff calendars, schedules, provided appointment reminders, and focused on employee relations

●Prepared staff schedules and ensured timely pay disbursements while meeting deadlines

Administration & Technical Recruiter, Ottawa, ON

Hourglass Recruitment, 2017 - 2018

●Manage office operations including data entry, administrative tasks, filing, office coordination, executive assistant, and recruitment with Software like Salesforce, PeopleSoft, SAP, Workday, Oracle, Taleo

●Create and update records and databases with personnel, financial and other data

●Managing administrative staff and dividing responsibilities to ensure performance

●Exceeding targets of $20k in closes per month

●Prepared expense reports and corporate presentations while maintaining all human resources

●Conducting in-depth interviews of potential applicants, demonstrating ability to anticipate recruiting manager’s preferences with a high offer-to-interview ratio

Opening Operations Team lead, Ottawa, ON

Prohibition Public House, 2016 - 2017

●Provided exceptional customer service and product knowledge, leading to increased sales and exceeding weekly and monthly goals

●Responsible for providing day-to day HR administrative, payroll and benefit support within our Segments, across Canada. Includes answering routine employee questions, maintaining employment files, reporting, corporate Providing exceptional sales knowledge to Jr. team members, fostering top talent

●In charge of ensuring that all divisions within the restaurant were operating properly

Team lead & Room host, Ottawa, ON

Escape Manor, 2015-2016

●Organized and operated multiple rooms on a timely manor, ensuring there were no mistakes

●Handled cash receipts and tracked cash withdrawals

●Managed all office operations and administration of a small team of 3-4 ppl every shift

●Hired staff, prepared staff schedules, ensured timely pay disbursements and managed employee relations

●Meeting deadlines, policies, and employment laws / legislation

Manager of Opening Operations, Toronto, ON

Amsterdam Brewhouse, 2013 - 2015

●Brought on to train and manage staff, open the restaurant, set-up operations, increase revenue and reduce payroll

●Increased revenue week over week by %10+ and reporting all information accurately

●Developed and implemented an intuitive POS system

●Successfully trained and managed staff of 15+, inclusive of all positions

●Designed project-specific spreadsheets and PowerPoint presentations

●Prepared staff schedules and ensured timely pay disbursements

Business Consultant, Toronto, ON

Jewish Vocational Services (JVS Toronto)- (Fixed-Term Contract), 2013

●Designed and implemented a mature worker program for Jewish Vocational Services (JVS)

●Analyzed the business risks and future growth strategies

●Provided on-call consulting and troubleshooting services

●Launched a new product and acted as head of sales and marketing to drive product acceptance and sales within my assigned customer base

●Designed project-specific spreadsheets and PowerPoint presentations through all stages in the life cycle of the client

●

Supervisor / Bartender / Server, Toronto, ON

The Keg Steakhouse and Bar, 2009 - 2013

●Provided exceptional product knowledge and attention to detail, exceeding requirements and increasing sales on a regular basis

●Worked as a team to ensure top quality service at all times and reporting back to upper management

●Top performer for sales every shift through upselling and creating my own regular clientele

●Organized and lead a strong team while handling a wide variety of tasks simultaneously

●Promoted to Har Supervisor to help get the host’s back on track and organized

Manager, Alliston, ON

Tunnel Clothing inc., 2006 - 2009

●Prepared expense reports and corporate presentations

●Managed sales incentives, office administrative tasks, data entry and clerical tasks.

●Actively marketed the store to increase sales

●In charge of all product management including inventory and pricing

●All administrative functions including responding to emails, Accounts payable (A/P), Accounts Receivable (A/R) and invoicing

●Prepared staff schedules and ensured timely pay disbursements

Education

Carleton University, Ottawa ON

Bachelor of Arts - Law

2017

George Brown College, Toronto

Advanced Diploma- Business Administration, 2013

Graduated with honors, Deans List

CMU College

Diploma, Makeup & Special effects

2010

Reliability Status Security Clearance

Hard Skills

●Administration

●Analytics

●B2B (Business-to-Business)

●B2C (Business-to-Consumer)

●Brand Development

●Budgets

●Customer Relationship Management (CRM)

●Customer Service

●Digital Marketing (Online Marketing)

●Email

●Hiring

●Hubspot

●Human Resources

●Inbound Sales

●Microsoft Excel, powerpoint, Office

●Microsoft Word

●Networking

●Operations

●Oracle

●Outbound Sales

●Peoplesoft

●Project Management

●Recruitment

●Sales

●Salesforce

●Salesloft

●SAP

●Scheduling

●Taleo

●Time Management

●Workday

Soft Skills

●Budget Management

●Business Development

●Campaigns

●Conflict Resolution

●Creative Writing

●Creativity

●Decision Making

●Detail orientation

●Excellent Communication and Negotiations

●Hands on

●Knowledgeable

●Leadership

●Marketing Communications

●Marketing Management

●Motivational and Mentorship

●Organized

●Passionate

●Planning/ Event Planning

●Project Management

●Self Motivated

●Self-motivation

●Strategic Marketing

●Team Management

●Teamwork

●Telephone mannerisms

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