Christina Stang

** ***** **** *****

Spruce Grove, AB T7X 4N9

780-***-****

Career Objective:

Seeking a position that will require me to utilize my people skills and organizational abilities, as well as provide an opportunity for growth with an established company

Skills:

Ethical approach, eager and adaptable, able to work as a team player or independently, flexible, reliable

detail oriented, strong computer skills, work well under pressure

Work History:

Alberta Health Services, Provincial Staffing Services, Edmonton, AB, Scheduling Clerk

Feb 2018 – Present, Casual

Responsible for staffing the patient care units by organizing and overseeing daily/weekly staff schedules

according to the master timesheets and the direction of the Program Directors. Update meditech/ESP

data system with reviewed vacation, bereavement, sick and absent vacancies within all units of hospital,

use meditech/ESP to coordinate shift swaps and replacing nursing/environmental staff. Prepare and

maintain premium overtime reports, sick call reports and weekly cheat sheets. Ensure occupational

health and safety act guidelines are being adhered to. Provide feedback pertaining to staff attendance

and other staff related performance issues as well as adherence to staff schedules. Work with staff

to address any issues and report resolutions when applicable, respond to union issues, ensure

compliance with the hospital/union/non-union policies and procedures are adhered to. Work well

under challenging timelines as well as ensure customer needs are resolved quickly & efficiently

Walmart Canada, Spruce Grove, AB, Customer Service Manager/Cashier

December 2015 – Present, Full time

Reporting to Front End Manager, responsibilities included compliance with the Company's procedures regarding Customer Satisfaction Cards (CSC's) and Competition Ads. Providing a friendly work environment for Associates and Customers. Receiving & resolving customer complaints. Correcting register errors when necessary/required. Following and training associates on the “One Best Way” standards of practice. Responding to CSM alerts on the handheld promptly. Providing coaching and training feedback to associates. Assigning cashiers to registers and managing breaks of associates as required. Communicating with management and sales floor associates to maintain Front-End coverage. Resolving customer dispute/concerns and using good judgment to make decisions for the customer at the cash register and at the customer service desk. Leading and motivating the front end team and co-ordinating the lunch/break schedules for Cashiers, and Courtesy Desk Associates.

Municipality of Stony Plain, Stony Plain, AB, Administrative Assistant,

April – September 2012, temp FT, (Practicum Experience)

Reporting to the Manager, on site operations. Responsibilities included, filing, mail review, correspondence, accounts management, dealing with customer queries, switchboard and reception duties.

Education:

Choice College – Office Administration Program, 2012 – to 2013

St. Thomas Aquinas High School, Grade 12 Diploma, 2010

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