Customer Service English Teacher
Resume:
Pooja Dahal
Weybridge Road East
Apt **** B
Columbus, OH 43220
Mobile: 419-***-****
Email: ************@*****.***
Professional Summary
An individual with great ability in communicating and developing relationship with customers in general possess strong, dynamic, diligent, patient and detail-oriented personalities to complete the qualification. Acquire an excellent experience working in the area of expertise for 3 years and have other key proficiencies as follows:
MS Office Literate (Word, Excel, PowerPoint, Access)
Verbal and written communication
Time management skills
Collective bargaining and negotiations
Project management
Problem solving
Interpersonal skills
Performance appraisal
Human Resources skills
EDUCATION
INSTITUTION
Ashland University- 401 College Ave, Ashland, OH 44805
Masters of Business administration (MBA) Aggregate percentage: 3.67 (GPA) 2017-2018
Sikkim Manipal University- 5th Mile, Tadong, Gangtok, Sikkim 737102, India
Bachelor of Business Administration (BBA) Aggregate percentage: 3.2(CGPA) Session : 2011 – 2015
Ace Higher Secondary - Kathmandu, Nepal ( Board: H S E B )
Std: XII – Commerce Aggregate percentage: 65% Session : 2009– 2011
Nobel Academy – Kathmandu, Nepal (Board: Nepal Government )
Std: X Aggregate percentage: 71% Session : 2008 – 2009
PROFESSIONAL EXPERIENCE
-Human Resource Assistant in Ashland University My responsibility was to answer employee questions, processed incoming mail, Creating and distributing documents, providing customer service to colleges employees, maintaining computer system by updating and entering data, setting appointments and arranging meetings, maintaining calendars of HR management team, compiling reports and spreadsheets and preparing spreadsheets. October 2nd 2017- November-5th 2018
-Social Business Coordinator in CHHORI Mission of chhori is to reduce gender-based violence, human trafficking. My responsibility was to Maintain the work structure by updating job requirements and job descriptions for all positions, maintain organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. June 27 2016 - January 6th 2017
-Admin/finance Associate in Kingdom Investment Nepal Mission of KI Nepal is to abolish human trafficking. My responsibility was to Provide service to the donors by responding to questions, prepare quotes, review changes to policies and endorsements, track changes in account information, provide input on how to boost the department’s efficiency. October 1st 2014 – May 23rd 2016
-Volunteered in NGO Little Sister Fund (mission of LSF is to help underprivileged Nepalese girls to become empowered leaders through education, mentoring, and community support.) January 3rd, 2014- July 15Th 2015
-Intern in Sanima Bank’s Customer service, HR and remittance. My responsibility was to Assist Portfolio Managers and Relationship Managers with research and analysis. Work on special projects, financial modeling, entering data, working on financial spreads, and other market and client analysis as needed. September 2nd 2013- December 28th 2013
-English teacher in Axis International for elementary school. My responsibility was to prepare and educate student’s vocabulary. Primarily in middle and post-secondary level, I taught my students grammar, reading comprehension, writing, and understanding of books. February 2nd 2012- August 15th 2012
LINGUISTIC PROFICIENCY
Fluent in English, Nepali, and Hindi
REFERENCES
Joan Berry Kalamas
Professional Instructor of Business Management
Ashland University
e-mail: ********@*******.***
Dr. Binaya Subedi
Associate Professor
The Ohio State University
Ms. Anita Khadka
Program Coordinator, KI Nepal
*****.*******@*****.***
+977-9851194572
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