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Customer Service English Teacher

Columbus, OH
March 24, 2019

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Pooja Dahal

Weybridge Road East

Apt **** B

Columbus, OH 43220

Mobile: 419-***-****


Professional Summary

An individual with great ability in communicating and developing relationship with customers in general possess strong, dynamic, diligent, patient and detail-oriented personalities to complete the qualification. Acquire an excellent experience working in the area of expertise for 3 years and have other key proficiencies as follows:

MS Office Literate (Word, Excel, PowerPoint, Access)

Verbal and written communication

Time management skills

Collective bargaining and negotiations

Project management

Problem solving

Interpersonal skills

Performance appraisal

Human Resources skills



Ashland University- 401 College Ave, Ashland, OH 44805

Masters of Business administration (MBA) Aggregate percentage: 3.67 (GPA) 2017-2018

Sikkim Manipal University- 5th Mile, Tadong, Gangtok, Sikkim 737102, India

Bachelor of Business Administration (BBA) Aggregate percentage: 3.2(CGPA) Session : 2011 – 2015

Ace Higher Secondary - Kathmandu, Nepal ( Board: H S E B )

Std: XII – Commerce Aggregate percentage: 65% Session : 2009– 2011

Nobel Academy – Kathmandu, Nepal (Board: Nepal Government )

Std: X Aggregate percentage: 71% Session : 2008 – 2009


-Human Resource Assistant in Ashland University My responsibility was to answer employee questions, processed incoming mail, Creating and distributing documents, providing customer service to colleges employees, maintaining computer system by updating and entering data, setting appointments and arranging meetings, maintaining calendars of HR management team, compiling reports and spreadsheets and preparing spreadsheets. October 2nd 2017- November-5th 2018

-Social Business Coordinator in CHHORI Mission of chhori is to reduce gender-based violence, human trafficking. My responsibility was to Maintain the work structure by updating job requirements and job descriptions for all positions, maintain organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. June 27 2016 - January 6th 2017

-Admin/finance Associate in Kingdom Investment Nepal Mission of KI Nepal is to abolish human trafficking. My responsibility was to Provide service to the donors by responding to questions, prepare quotes, review changes to policies and endorsements, track changes in account information, provide input on how to boost the department’s efficiency. October 1st 2014 – May 23rd 2016

-Volunteered in NGO Little Sister Fund (mission of LSF is to help underprivileged Nepalese girls to become empowered leaders through education, mentoring, and community support.) January 3rd, 2014- July 15Th 2015

-Intern in Sanima Bank’s Customer service, HR and remittance. My responsibility was to Assist Portfolio Managers and Relationship Managers with research and analysis. Work on special projects, financial modeling, entering data, working on financial spreads, and other market and client analysis as needed. September 2nd 2013- December 28th 2013

-English teacher in Axis International for elementary school. My responsibility was to prepare and educate student’s vocabulary. Primarily in middle and post-secondary level, I taught my students grammar, reading comprehension, writing, and understanding of books. February 2nd 2012- August 15th 2012


Fluent in English, Nepali, and Hindi


Joan Berry Kalamas

Professional Instructor of Business Management

Ashland University



Dr. Binaya Subedi

Associate Professor

The Ohio State University


Ms. Anita Khadka

Program Coordinator, KI Nepal


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