OBJECTIVE

To broaden my knowledge and continue to grow within the industry and lead change.

EXPERIENCE

****-**** ***** ******** ********* Group Fresno, CA

Promoted to Divisional Assistant VP – PC Manager 3/2015

Managed staff throughout the Western Regional for all operations, claims, marketing, etc.

Hired/Fired staff pertaining to the region

Maintained agency relationships

Provided support to Underwriting, Sales, Claims, Compliance and Marketing

Provided assistance for funding of policies

Performed all duties for management of the office

Provided budget information annually

Managed Fleet Vehicles for the region

Trained and set up training meetings for agents throughout the entire region

2001-2012 Rural Community Insurance Services Fresno, CA

Promoted to Sales Representative 7/2009 – Role turned into Field Service Rep 5/2011

Promoted to Processing Manager 6/2006

Promoted to Customer Support Supervisor 2/2004

Underwriter/Agent Service Representative 7/2001-2/2004

Maintained agency relationships & prospected potential new business to RCIS

Managed office personnel, coordinated staff and workloads

Maintained policies for agencies for federal crop ins program

Verified Inspections

Worked closely with USDA and FCIC to clear errors and interpret MPCI policies accurately

Provided training to agents both one on one and in classroom settings including creating training materials and cheat sheets to help our customer

Worked closely with our marketing dept and named peril dept in creating documents and programs to better assist our agents in the sales process

Explained policy, procedure and flow of business to agents to help them better understand the industry as a whole

Explained commission statements to agents and provided fund designation input to home office for reinsurance placement

1991-2002 Klassen & Associates Ins. Services Reedley, CA

Customer Service Representative/Producer/Office Manager

Increased sales on all insurance policies

Processed claims including follow-ups and worked with adjusters.

Sought out new programs and markets for the agency

Verified Accuracy of policies

1989-1990 Farmers Insurance Reedley, CA

Insurance Agent/Office Manager

Increased agency sales.

Managed employees including training

Processed claims, handled clients’ needs.

EDUCATION

1987-1989 Kings River Community College Reedley, CA

Agribusiness Major

Expanded education to 1 semester at Fresno State University

Numerous management courses

Certified in Carew sales management

ADDITIONAL INFORMATION

Licensed Property/Casualty broker-agent

REFERENCES

References available upon request.

227 MAPLE DRIVE CIRCLE, REEDLEY, CA 93654 PHONE 559-***-****

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