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Project Management Technical Writer

United States
March 24, 2019

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Lauren Gardner

Lehi, Utah • 435-***-**** •


MicroMasters, Project Management (anticipated graduation June 2019) Rochester Institute of Technology, April 2018–Present

B.A., English (professional writing emphasis) Brigham Young University–Idaho, September 2011–July 2016


Course Editor and Developer TestOut Corporation, Pleasant Grove, UT, July 2016–Present

Created and copy edited information technology course content, including storyboards for instructional videos, video scripts, software and hardware simulation labs, instructional text, test questions, course mappings, release notes, marketing materials, company website materials, and PowerPoint presentations. Used Vegas Movie Studio 15, Microsoft Office suite, Adobe suit, Notepad++, and Frontpage.

Trained and managed a team of three remote freelancer editors.

Improved production process by helping to implement in-house voice-to-text transcription software, saving approximately $2,500 and four weeks of production time for each course. Currently helping to implement SmartSheet project management software to track our agile development process, work with Jira software, and further streamline production.

Interviewed development department applicants and evaluated their writing samples.

Coordinated with multiple localization teams to translate and customize our products for international markets in Europe and South America.

Created a company style guide and trained a production team of eight on instructional writing principles and copy editing principles.

Marketing/Editorial Internship Stillwaters Press, Rexburg, ID, April 2016–July 2016

Assisted a client with the entire self-publishing process for a 50,000 word novel, including content editing, copy editing, cover and interior design, marketing, and publicity.

Created concept art for the book’s cover, designed and formatted book’s interior layout, designed web ads, and created book brochures using Adobe Illustrator, Photoshop, and InDesign.

Marketed and publicized book, including building an SEO-optimized website and blog using Wix, requesting book reviews from bloggers, constructing an email marketing campaign, arranging a book launch and giveaway at a local bookstore, and entering consignment agreements with local bookstores.

Freelance Editor October 2014–July 2016

Provided content and copy editing for a variety of clients, including Smith-Hartvigsen Law Firm (Salt Lake City, Utah), various professors at Brigham Young University – Idaho, The Brigham Young University – Idaho writing center, and the Brigham Young University – Idaho Student Health Center. Used the Microsoft Office suite and the Adobe suit.

Training Supervisor/Writing Tutor Brigham Young University–Idaho Writing Center, Rexburg, ID, September 2013–July 2016

Trained seven new tutors, teaching tutoring skills, academic writing skills, editing skills, and professional conduct during weekly one-hour training seminars and on-the-job training.

Worked with a scheduling supervisor and co-training supervisor to create a new online writing center, including interviewing and hiring employees; communicating with the university to obtain work space, computers, and a webpage for the center; and creating and implementing a training program. Composed, designed, and edited a 26-page online tutor training manual using Microsoft Word and Adobe InDesign.

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