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Quality Assurance Project

Wylie, TX
March 24, 2019

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Accomplished IT professional with over 20 years of experience managing, analyzing, and testing complex business applications in various spheres SDLC including Agile methodology. A visionary leader and successful problem solver who leverages strong teamwork, excellent communication skills, and significant project management experience to deliver high quality software to clients. Extensive experience in onsite and offshore, SQL, POS, TELCO Service Delivery, and local government solutions with unique expertise in the Tax, Retail, Hospitality, Telecom, and Airline industries. ITIL V3 certified professional who has worked in CMM Level V and ISO 9000 companies. U.S. Citizen.


Quality Assurance Business Analysis Project Management Software Agile SDLC ITIL V3 Leadership Communication Training


Databases: SQL Server 2012 MySQL

Languages and Tools: C C++ C# VB JavaScript Windows SDK Business Objectives 4.1.2 .Net PVCS 6.0 Jira TFS 2016 TRIRIGA 9.0 Java Microsoft AX UltiPro HP Quick Test Pro 10.0 Microsoft Visio MS Office PowerPoint Selenium

Operating Systems: Windows XP, 7, and 10


HARRIS GOVERN Feb 2016 – Feb 2019

Quality Assurance Lead

Managed quality assurance for standard and mobile releases of the Property Appraisal and Collection System product, which served Texas, Washington, Florida, and Missouri. Led a team of 7 direct reports.

Managed, led and executed testing for more than 15 annual product releases across 4 territories.

Developed and reviewed test plans, traceability matrices and estimation for projects driving revenue in excess of $1.5 million.

Implemented automation using Selenium for regression of web applications.

Assigned tasks and created progress report providing continuous input to various stakeholders.

Introduced critical procedural changes in the team which increased productivity, reduced defect count and increased team morale while using industry best practices.

Oversaw and performed Functional Testing, Integration Testing, Regression Testing, and UAT.

Mentored junior and peer team members; helped on-board, train, and coach new employees.

TUESDAY MORNING Oct 2015 – Feb 2016

Quality Assurance Lead

Managed the following projects: multi-DC new distribution center, POS encryption and tokenization, and HR payroll replacement of existing HRP software.

Managed, led and executed testing efforts of three business critical projects.

Led effort to create critical test environments to facilitate end to end testing.

Managed workflow while providing continuous communication and updates to key stakeholders.

Provided guidance and direction in the review of test plans and scripts, defects tracking, and reporting.

Manage multiple testing vendors.

TRUE AUTOMATION Oct 2010 - Oct 2015

Quality Assurance Lead and Business Analyst

Managed quality assurance for standard and mobile releases of the Property Appraisal and Collection System.

Managed and led testing for all product releases while developing and test plans and project estimates.

Gathered requirements, conducted gap analysis, developed functional specs, created system requirement documents with process flows, and crafted state transition diagrams.

Implemented best practices to increase productivity, reduce defect count, and increase team morale.

Created review of test cases and scripts, defects tracking, and reporting.

Performed Regression Testing, Ad Hoc Testing, Integration Testing, Functional Testing, and UAT.

Conducted handover sessions and trained client services team on the product.

Utilized advanced SQL queries including joins used during testing for data validation.


Quality Assurance Lead and Business Analyst

Led QA and BA activities for a sales toolkit application used to sell equipment and services for service requests and installation jobs and for a customer-facing app that enabled customers to track service requests and jobs.

Managd and led testing efforts for three custom developed products.

Collaborated with project partners and managed multiple tasks with competing priorities.

Assessed and developed proof of concept to choose the right automation tool for products.

BEARING POINT May 2006 - Dec 2006

Senior Consultant

Consulted Brinker International; implemented Tririga and configured and integrated it into other applications.

Involved in requirement gathering, analysis, developing functional specs, client coordination.

Authored business and system requirements with use cases, process flows, and transition diagrams.

Involved in developing integration and conversion strategy with ESB.

Converted data to migrate data into Tririga from retiring systems.

Coordinated Tririga release and planned and upgraded various environments per release schedules.


Senior Associate

Consulted Brinker International on a single-source P&L centralized repository.

One of the largest projects and endeavors from Brinker to match up restaurant and corporate data.

Involved in requirement analysis, customer onsite/offsite coordination, development, testing and training.

Created review of test cases, scripts, traceability matrices, defects tracking and reporting using CMMi and ISO 9000 processes.

Performed Regression Testing, Ad Hoc Testing, Functional Testing, Web Testing, and Data Integrity Testing of xml files moving between SSPL, AS400 system, BSS and BCS; tested scheduled batch processes.

Checked in/out of code and net build of the code using PVCS as version controller.

Engineered new POS, enabling Maggiano’s restaurant chain to comply with CA labor laws. Redesigned POS & KDS.

Involved in gathering requirements, analysis, developing functional specs, client coordination, design, testing and delivery for a project involving POS and back-of-house changes.

Improved item-ringing, pricing, fraud and waste prevention, communication and exception reporting.

Developed the Functional specification and High-Level Design from the Business specifications.

Designed front end and back end of the product; supported product installation and production.

Worked on Back-of-House BSS for various BOH programs and small POS enhancements.

Developed programs in BOH and enhanced POS; engaged in pilot projects given by Brinker.

Developed forecasting tool and manager for NorthWest Airlines.

Responsible for implementing designs, coding, and testing using Sybase as backend and VC++ as front end.

Involved in database design; developed stored procedures & various database objects.


MBA in Business Management University of Dallas

Bachelor of Science in Mechanical Engineering Jadavpur University

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