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Administrative Assistant Customer Service

Location:
Upland, California, United States
Posted:
March 24, 2019

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Resume:

Monica Moylan

**** ******* ****** *

Upland, CA *1784

808-***-****

ac8vu4@r.postjobfree.com

OBJECTIVE

I am eager to embark on a new chapter as I have recently relocated to this area. Looking for an entry-level position with the possibility of establishing a career. I bring a positive attitude and the desire to learn and grow within your company.

SKILLS & ABILITIES

● Confident, self-starter who works well independently as well as in group settings

● Able to multi-task and be flexible

● Possess excellent organization skills

● Able to prioritize tasks and work under pressure

● Work meticulously, accurately, and with attention to detail

● Am presentable, friendly, and approachable

● Possess computer, Internet, and numerical skills

● Reliable and dependable

● Trustworthy and able to maintain confidentiality

● Good communication/interpersonal skills

EXPERIENCE

I Gima’ta Counseling Services, Guam - Administrative Assistant November 2017 - January 2019

● Provide administrative support for the Counselors

● Place telephone calls to facilitate client care

● Professionally answer phone calls, take messages, and direct calls to the appropriate party

● Responsible for opening and closing facility operations

● Responsible for scheduling appointments

● Maintain strict client confidentiality

● Collect co-insurance, co-pay or deductible from clients, log into database, and distribute funds to respective counselors

● Assist with other related clerical duties such as scanning, photocopying, faxing, and filing

Flores Court Reporting, Guam - Administrative Assistant September 2016 - January 2019

● Photocopy exhibits

● Bind and assemble transcripts

● Prepare invoices and acknowledgement receipts

● Deliver transcripts, invoices, and collect payments

● Provide administrative support for the Court Reporter

● Professionally answer phone calls, take messages, and direct calls to the appropriate party

Allstate Insurance, Hawaii - Licensed Insurance Producer Honolulu Ford: June 2012 - October 2014

Jim Moylan: February 2003 - January 2012

● Provide excellent customer service by processing payments and reporting claims

● Conduct needs-based policy reviews and update policies

● Cross-sell existing customers with other Allstate products

● Prospect and generate new business through leads and referrals

● Generate quotes

● Provide administrative support for the Agent

● Professionally answer phone calls, take messages, and direct calls to the appropriate party

● Build relationships and rapport with clients

● Maintain inventory, and order office supplies and forms as needed

● Assist with other related clerical duties such as scanning, photocopying, faxing, and filing

● Assist in the preparation of accounts payable, accounts receivable, and month-end reports

EDUCATION

University of Guam, Guam

General Requirements

Notre Dame High School, Guam - Diploma

General Coursework



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