An office manager with over 15 years' experience in Medical Office Operations within fast-paced environments. Ability to lead and motivate employees. Familiar with all aspects of daily business operations. I am a highly motivated self- starter with strong desire for growth in my career.
Fluent in Spanish/English both written and verbal
Medical knowledge and Terminology
Excellent planning, organizational, and multitasking skills
Strong attention to detail
Strong decision- making skills
Extensive knowledge of RCM
Highly efficient and hardworking
Excellent written and verbal communications skills
Practice Manager Palm Beach Pediatric Urology Boynton Beach, FL
Oversee day to day operations of busy pediatric specialty practice with 3 physicians and 1 nurse practitioner.
Responsible for all coordination, communication and operational support provided to the practice.
Oversee and be in contact with the billing department daily to ensure accuracy, coding and billing processes.
Handle all HR including, payroll, PTO, health insurance and 401k.
Meet with all vendors, pharmaceutical reps etc, and maintain a good working relationship.
Credentialing of all providers.
Other duties as needed.
APRIL 2014-MARCH 2015
Office Manager Obgyn Specialists Of The Palm Beaches Jupiter, FL
Oversee daily medical office operations managing a staff of 25 and 7 providers.
Responsibilities include Administrative, Billing, personnel issues, Human Resources Policies & Procedures, Payroll submission.
Maintained compliance in areas such as OSHA, HIPPA, coding issues and updating policies and procedures.
Interview, hire and train new staff members.
Known for the ability to rapidly resolve complicated problems and avoid escalations.
Conduct monthly staff meeting with clinical, front staff and providers.
Oversee Inventory and Purchases of Medical and office supplies.
JUNE 2007-APRIL 2014
Practice Manager Palm Beach Perinatal Center Boca Raton, FL
Staff management, training, evaluations and hiring.
Maintain and improve patient flow, evaluate and improve scheduling.
Supervise and assist all billing related matters.
Meet with patients regarding financial matters.
Keep up to date with healthcare changes and how it will affect the practices.
Enforce strict adherence to protocols.
Marketing and client development, coordinate processes and communications with outside physicians, hospitals, vendors and support services.
Other duties as needed.
MARCH 2005-JUNE 2007
Office Manager Boca VA Primary Care Clinic/Sterling Medical Group Boca Raton, FL
Responsible for providing a comprehensive range of management duties
Responsible for continuous growth and expansion.
Responsible for all day to day operations.
Work with clinic physicians, medical assistants, LPNs, and other providers to ensure quality patient care and outstanding customer service.
Direct a diverse professional/ interdisciplinary staff and provided direction, advise, counsel, and instructions to individual staff members on clinical and administrative matters.
Assure resources are available for effective clinic functions.
Conduct monthly staff meetings.
AUGUST 2003-MARCH 2005
Patient Care Coordinator/ Billing Specialist/ Medical Assistant Urology Center of Florida Pompano, FL
Direct and coordinate the operations of the clinical and front staff functions.
Process paper claims to primary insurances and coordinate with clerical support the preparation of secondary claims.
Developed guidelines for prioritizing work activities, evaluate effectiveness, and modify activities as necessary to insure appropriate staffing levels were maintained.
Oversee the process to prepare patients for examination and treatment.
Assist front office and clerical staff in developing and implementing short and long-term work plans and objectives.
Clinical duties of medical assisting.
CMBM CERTIFICATE: Business
Florida Atlantic University, Boca Raton, FL
Bachelor: Business Management
Everest, Pompano Beach, FL