Administrative Assistant Data Entry

BARB SKINNER 905-***-****

************@*****.***

PROFILE

Hard working, dynamic individual who enjoys working in a fast paced environment. Able to work alone and as a team player.

HIGHLIGHTS OF QUALIFICATIONS

Customer-service oriented individual who provides efficient, dedicated service

Able to answer client inquiries and concerns in a professional, friendly, courteous manner

Outstanding communication and social skills while working with management, coworkers, and clients

Superior problem solving and conflict resolution skills; handle customer inquiries and complaints in a professional manner to ensure customer satisfaction

Adapt well to various environments, quick to learn new concepts; committed to continuous learning

Friendly and personable individual with a positive attitude and professional demeanor

Highly proficient computer skills and knowledgeable with Microsoft Office applications; develop knowledge of new programs quickly and efficiently

Flexible, reliable, punctual individual willing to work varied and additional hours to meet deadlines

WORK EXPERIENCE

Lunchroom Supervisor, Durham District School Board Apr 2016 – Present

Observe individual student behaviours and actions, report any issues to supervisory staff using decision-making and critical thinking skills

Maintain safety and security of all youth, following all policies and procedures

Offer constructive feedback to minors regarding specific actions, behaviours, and words, utilizing excellent communication and interpersonal skills

Senior Hairstylist, Hair Fitness Oct 2011 – Oct 2016

Directed phone calls to appropriate departmental personnel

Prepared first-time guests over the phone for their selected services, assessing client needs effectively

Greeted all guess in a warm and friendly manner to create a positive first impression of the spa

Entered client information into the database accurately and efficiently

Offered appointment information and updates to guests in a polite and courteous manner

Maintained a clean and safe front desk work station

Served as a primary point of contact for members and guests regarding information on spa products and services

Hairstylist, The Ultimate Cut Mar 1994 – Apr 2003

Advised customers on proper treatment and style according to their specifications and needs

Utilized interpersonal communication skills to sell and promote hair care products and cosmetics

Educated clients about products and self-maintenance for healthy hair

Consistently received positive service reviews from guests

Legal Administrative Assistant, Baker McKenzie 1999 – 2000

Reviewed, edited, and proofread legislation for proper grammar, spelling, punctuation and formatting

Managed accounts and records of clients with highest level of confidentiality and discretion

Researched statutes, decisions, legal articles and codes

EDUCATION

Legal Administrative Assistant Diploma, Toronto School of Business – 1998

Hairstyling Program, Art & Technique – 1994

Ontario Secondary School Diploma, Durham Christian High School

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