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Customer Service Hr Manager

Kuwait City, Al Asimah Governate, Kuwait
March 24, 2019

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Paula Hanna Shawky

Area *. *** st Bul.*. Hawally. Kuwait

Mobile: 009**-********



Seeking a challenging that permits me to materialize my skills as well as establishing myself as an important asset in the market. Achieve a high level of understanding in order to provide accurate consultancy critical to the decision making process.


Bachelor’s degree in Commerce.

Banha University - Accounting Section.

Year: 2007.


October 1st 2013. Till Now AL HOMIZI -KFG Head Office as HR OFFICER.

-Handling Disciplinary actions by Investigate and understand causes for staff issues.

-Control the termination cases and Disciplinary actions .

-Analyze the reasons of voluntary leave of staff.

-Recommend compensation policies and procedures that are aligned with and that support the business in achieving its objectives.

-Communicate with employees regarding all information of compensation and benefits.

-Responsible for all kind of Leaves ( Annual, Emergence, sick ) & Resumption

Maintaining accurate records of sick, maternity, annual leave.

-Maintaining a database for all the leaves details.

-Finalizing the exit documents of leavers.

-Maintains an active and organized data bank of applicants for various positions.

-Prepare, develop and implement procedures and policies on staff recruitment.

-Make contracts and offers for new joiners and submitted required documents to Admin department to finalize their residency.

-Arrange and hold exit interviews.

-Maintenance of Salary Letters, Certificates and other requirements of the employees.

Prepare and process notifications for any changes to employee details.

-Discuss any queries on HR policies and procedures with next level HR and resolve any confusion.

-Maintenance fingerprint for the new joiners.

-Ensure through understanding of all company HR policies and procedures in order to provide effective and efficient HR services to all employees.

-Attention and record any complain from our stuff and passed to HRBP with my solution by the Policy and Procedure Company.

-Assist HRBP To provide the link between HR and Operations, through the provision of high quality guidance and support in developing and progressing people

-Management solutions to achieve business objectives.

-Assist HR Manager in the direction of HR and to assess the impact of policy and legislative change within Operations.

-Co-ordinate with the Training & Development Team in diagnosing training requirements for operations managers.

-Assist HR Manager to Prepare change of status, vacation plan and salary certificates .

-Assist HRBP to Team building, Motivation, Communications plan for all the operations.

-Support the PDR/ MDR process for staff employees

-Point of contact: Receiving HR documents review and process timely plus handling all staff complaints.

-Employee biometric: Enrolling the biometric of the new hired employees on POS system.

-Employee Clearance: Tracking the clearance process and the new residency plus calculating the worked public holidays to process employee indemnity

Jan 1st, 2013 KFG Head Office as HR Generalist. Handling all the courier Service in the Company incoming and outgoing service,make a payment request and Create the Purchase Request (PR),and goods receipt voucher (GRV) by the SAP System.

July 19th 2011 -30th may 2013 .in Kuwait .KFG (AL-Homaizi) Food stuff customer service in Kuwait (BURGER KING, PIZZA HUT, KBAB JE, Taco bell and Apple Bess )

Aug 1st 2010– June 30th 2011 ARTQAA for construction as HR administration responsible for all employee (Personnel management, Disciplinary actions, filing)

Dec 27th, 2008 – July 15th 2010 EYPTIAN TEXTILES FOR DYEING & FINISING, (Accountant -payroll – Personnel management).

-Responsible for staff database like insurance, Job contract, military status update, annual vacations, staff files, Monthly payroll.

Jun 1st - Dec 12th 2008 Egypto-soft, (order and shipment department).

-Get the order form from sales team and pass it to the head office in Spain.

-Follow up the shipment until reached Egypt.

-Contact custom for the shipment clearance.

Mar 1st - May 30th (2008) Gomata company (Bank and customers Accountant).

-Follow up the customer’s account.


Business awareness and management skills;

Organizational skills and the ability to understand detailed information

Interpersonal skills to form effective working relationships with people at all levels;

Ability to analyses, interpret and explain employment law;

Integrity and approachability, as managers and staff must feel able to discuss sensitive and confidential issues with you.

Ability to compile and interpret statistical data and communicate it in a professional and understandable manner;

Influencing and negotiating skills to implement personnel policies;

Potential to handle a leadership role.

Team building skills.

Problem solving skills.

Effective verbal and listening communications skills.

Effective written communications skills including the ability to prepare reports, proposals, policies and procedures.

Interviewing skills.

Stress management skills.

Computer Skills:

SAP System

Share Point System.

Excellent knowledge of Windows.

Excellent knowledge of Microsoft Office.

Excellent knowledge of Internet.

Good knowledge of Adobe Photoshop.

Language Skills:

Native language Arabic.

Good command for both written and spoken English.


Oct (2015) full internal training HRBP SHRM Human Resource Business Professional.

Jul 1st - Sep 18th (2006) Accounting Diploma at kseibi information technology (Kit).

Introduction to Accounting.

MS Excel 2003 for accountants.

MS Access 2003.

Accounting with computer.

Banking with computer.

Jan 1st -Apr 15th (2009) (Basic Business Skills Acquisition) (BBSA) Cairo, Egypt Sponsored by the Future Generation Foundation (FGF).

Developed Language (English) and Computer skills.

Enhanced Presentation & project development skills.

Acquired basic business skills including: marketing, sales, accounting.

Business correspondence and report writing.

Training course customer service from DALE GARNEGIE.


Nationality : Egyptian

Data of Birth: 06/10/1985

Marital Status: Married

Military Status Exempt final

Article No : Transferable Visa 18

Kuwaiti Driving License : Valid

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