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Manager Customer Service

Dover, Delaware, United States
March 24, 2019

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Valarie Sagun

Magnolia, Delaware


EXPERIENCE: Fulfillment Manager

Cenveo 5/18-present

Exercising independent judgment provides hands on leadership to the Fulfillment department within the Warehouse.

* Leads a team of hourly employees along with leads and Supervisors to successfully fulfill orders within contractual Service Level Agreements (SLA's)

* Developed a team that is well versed in all fulfillment processes.

* Understands and executes per the contracts for each customer within the fulfillment area.

* Manages processes for order tracking, and maintains updated customer contact information.

* Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.

Act as a liaison with Sales or Customer Service regarding ship dates or inventory levels.

* Drives continued improvements in safety, quality, productivity, cleanliness and overall customer service.

* Develops knowledge of other areas within the facility in order to support when necessary.

* Responsible for all in/out going shipments including contacting carriers arranging services.

EXPERIENCE:Warehouse Supervisor

Edgewell personal care 5/17-5/18

Directs day to day tasks to ensure maximum utilization of time, resources,

Equipment and effort.

Responsible for the storage and accuracy of inventory.

Responsible for the smooth flow of materials from the outside warehouse to


Dispatch Drivers to plant locations.

Manager Drivers

Understands and directs safety, hous.ekeeping, and environmental initiatives within

The warehouse.

Handles routine issues with regards to employee relations:

Vacation approval

OT approval



Performance evaluations

Conflict management

Provide direction and guidance to hourly colleagues.

Provide direction and guidance to temporary colleagues.

effectively communicate relevant issues to Manager.

Continuously improving the overall effectiveness of the warehouse

and recycle operations (Safety, Quality, Cost, 5S)

Make decisions based on achieving and maintaining department goals.

Carry out warehousing tasks within the parameters of the cost center budget.

Lead PIT program

Lead Recycling

Updating Sop’s

Bloom Energy 3/15-5/17

Warehouse Supervisor

Supervise and coordinate assignments for warehouse team members in both revenue and sustainment production groups.

Lead daily morning warehouse team meeting to discuss safety, inventory issues and daily tasks of 5’s assignments.

Coordinate with planners and buyers to insure proper inventory levels are available on production racks and overflow stock.

Create standardized work instructions & train new material handlers on processes.

Participate and lead the Plant 6 warehouse team on Lean Manufacturing projects

Participate in daily meeting to improve and create standardize work

Assist with logistics tracking for shipments engaging with Bloom Energy freight carriers

Develop and maintain peer relationships

Create new metrics to track, evaluate, and improve warehouse productivity

Leader in Kaizen projects.

Create internal ship summary report on a daily basis.

Liaison between production supervisors, engineering and warehouse team members

Resolves personnel problems by analyzing data.

Fill in for production Supervisor when needed.

Manages material and production forecasting.

Purchase raw material as well as MRO .

Work with planners creating production schedule.

Manage Truck delivery schedules.

Fleet maintenance

Safety team leader.

Letica Corporation 4/10-3/15

Warehouse/Production Manager

Improved distribution center operations through technology and process enhancement while leading the existing team.

Optimized forecasting by implementing improved supply chain, including financial forecasting process

First Article Machine setup, mold setting, process documentation, statistical analysis

Verifies operations on the production floor are compliant with production schedule demands;

Reduced turnaround time by over 25% for budgeting and supply chain planning requirements for both inbound raw materials and outbound manufactured products

Exceeded key performance metrics and benchmarks relating to supply chain planning/forecasting set by management

Measured actual performance against goals on a regular basis and presented results to the firm’s Senior Management

Interfaced with other business functions and facilities to ensure integrated business decisions were executed

Optimized management of inventory to minimize working capital while delivering best-in-class service levels

Managed order fulfillment process including receiving PO’s, developing time lines as appropriate

Increased quality of inbound material for the manufacturing process to prevent shortages by instituting fail-over systems

Scheduled all inbound and outbound freight.

Managed 20 hourly employees and 3 supervisors.

Graver Tech 8/08-04/10

Warehouse Supervisor Newark, De

Received inventory into company inventory system.

Covered Shipping department.

Reviewed open customer orders to ensure that the appropriate materials

Were on hand.

Oversaw the appropriate handling of all materials including raw, work-in-process and finished goods to ensure accuracy through Manufacturing and production reporting process.

Monitored the inventory tracking system to ensure system sufficient updates occurred.

Coordinated annual and physical and cycle count inventories as necessary to demonstrate the accuracy of the inventory tracking system.

Oversaw the purchasing process understanding materials commitments, materials minimums, production capacity, and lead-times.

Ensured the timely and accurate delivery of raw materials to meet the Production schedule.

Measured the relationship and performance for all vendors and put appropriate strategies in place when vendors are not meeting performance goals.

Responsible for the day to day function of closing production orders and processed inventory transactions in the inventory tracking system.

Product Action 8/03-07/08

Engagement/Inventory Manager Newark, DE

Managed 45 hourly employees

Reviewed and wrote operating procedures and operating instructions

Handled containment & problem resolution for automotive industry

Hired, disciplined and trained employees as needed

Lead & participated in quality investigations to respond in a timely way

Responded to complaints or concerns from customers

Experience managing within a union environment.

Performed layered audits for both parts and finance

3CPR Inventory coordinator for Chrysler website

Supported new operational initiatives, including the launch of new customers, new locations, and new services

Investigated inventory discrepancies, made appropriate adjustments and submitted reports

Worked with suppliers/depots to resolve negative supply trends affecting inventory.

Promoted the Kan-Ban/JIT principle in material forecasting and handling ensuring material availability while minimizing warehouse footprint

Coordinated inventory and materials along with purchasing and manufacturing departments


Cpr Certified

Associates in Business

Lean Manufacturing Leader



Value stream mapping

Six sigma

Lead the Leader

Project Management

Safety and quality awards

Management training

Layered Audits

Bilingual in Spanish

Microsoft Office

Power point








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