An extensive background in customer service, accounting practices and administration; such as managing information, keying data, analyzing data, computing, researching, proficient in MS Office, processing invoices and identifying discrepancies, administering and managing confidential files.
. Data entry skills
. Interpersonal Skills
. Proficient in MS Word, Excel, Power Point, Outlook and Internet browsers.
Ricoh- Macon, GA
April 2012-May 2018
Accounts Receivable Representative
In my role; I managed a portfolio, provided customer service and support, entered data daily, researched payments, analyzed data, and took payments.
Mailed out invoices, placed disputes on invalid invoices, managed AR balances over $500,000 to minimize account delinquency. Also performed other duties as assigned, while remaining in the top 10% of my department. I worked 40 hours a week.
Pridelity Realty-Macon, GA
April 2009-April 2012
Handled all Administrative duties such as scheduled meetings, assisted in payroll, sent faxes and greeted the clients. I worked 40 hours a week.
Bellsouth (AT&T) - Macon, GA
October 1998- February 2008
Customer Service Associate
Worked in the repair center, where I spoke with customers to resolve their repair issues. I ran test on phone lines and instructed customers on how to resolve the problem on their own. I took calls from over 150 customers a day. I also informed the customers of new products and sold the products which resulted in exceeding my quota of 98% or better. I worked 50 to 60 hours a week ensuring that we had a 100% satisfaction from customers.
High School Diploma
Northeast High School
Mercer University - Currently attending.