Administration/Clerk

Mekesha Williams

**** ******** ***** *****, **. *1211 Ph: 478-***-**** Email: *******.********@*****.***

Professional Summary

An extensive background in customer service, accounting practices and administration; such as managing information, keying data, analyzing data, computing, researching, proficient in MS Office, processing invoices and identifying discrepancies, administering and managing confidential files.

Professional Skills

. Data entry skills

. Dependable

. Interpersonal Skills

. Analytical

. Detail-oriented

. Efficient

. Diligent

. Proficient in MS Word, Excel, Power Point, Outlook and Internet browsers.

Experience

Ricoh- Macon, GA

April 2012-May 2018

Accounts Receivable Representative

In my role; I managed a portfolio, provided customer service and support, entered data daily, researched payments, analyzed data, and took payments.

Mailed out invoices, placed disputes on invalid invoices, managed AR balances over $500,000 to minimize account delinquency. Also performed other duties as assigned, while remaining in the top 10% of my department. I worked 40 hours a week.

Pridelity Realty-Macon, GA

April 2009-April 2012

Secretary

Handled all Administrative duties such as scheduled meetings, assisted in payroll, sent faxes and greeted the clients. I worked 40 hours a week.

Bellsouth (AT&T) - Macon, GA

October 1998- February 2008

Customer Service Associate

Worked in the repair center, where I spoke with customers to resolve their repair issues. I ran test on phone lines and instructed customers on how to resolve the problem on their own. I took calls from over 150 customers a day. I also informed the customers of new products and sold the products which resulted in exceeding my quota of 98% or better. I worked 50 to 60 hours a week ensuring that we had a 100% satisfaction from customers.

Education

High School Diploma

Northeast High School

College

Mercer University - Currently attending.

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