Customer Service Social Media

J. LYNETTE CLARK

* ******* ******, ****, ******* 30161 ********.*****@*******.*** 469-***-****

OBJECTIVE

To obtain administrative position aiding in smooth operations and resolving concerns of executives of management level while serving as the primary liaison between personnel, clients, vendors, sales teams, and management.

SKILLS

Outstanding interpersonal, customer service, leadership, and organizational skills; soar within detail-oriented, deadline-driven environments

Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres.

Skilled in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, travel, lunches, conference bridges, appointments, and contacts.

Exhibited ability to provide inclusive support and sustain senior-level staff, including managing and coordinating projects and processes to endorse effective business.

Accomplished at managing administrative procedures to minimize errors, improve exactness and efficiency.

EXPERIENCE

CUSTOMER RESOLUTION EXPERT T-MOBILE INC

OCTOBER 2016- CURRENT

Oversaw cross functional work areas targeted to resolve issues raised by customers

Exceeded sales goals by an average of 17% every quarter in 2018

Maintained a 97% satisfaction rating over a 24-month period as a customer care representative

Lead the development and delivery of complex information, including defining report requirements, performing data analysis, and preparing/presenting reports for management presentations.

Served as human resources intern

Coached new hires or junior employees to impeccable company standard

Revised site safety procedures

OFFICE MANAGER THE HUTCHINGS GROUP, LLC

JANUARY 2007 – SEPTEMBER 2016

Used multiple technical applications including word processing, database management, spreadsheets, graphics and presentation software, electronic calendar, and email

Grew email subscriber list from 300 to 1400 without expanding the monthly budget

Managed and deployed profitable social media campaigns within company budget

Assisted in compiling reports and data for corporate and personal bookkeeping clients

Attended as primary administrative contact and liaison with all clientele and external contacts

Managed complex calendars, arranged meeting and travel

Performed clerical tasks, maintained files and confidential information, organizing documents as needed.

EDUCATION

TUSKEGEE UNIVERSITY

Psychology, BS (August 2008-May 2015)

REFERENCES

Jessica L. Morrissette, 334-***-****

Rebecca M. Velasquez, 706-***-****

Alysa M. Lucas, 773-***-****

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