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Customer Service Accounts Receivable

Philadelphia, Pennsylvania, United States
March 23, 2019

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Lavette Antoinette Burgee

**** **** ******* ****** • Philadelphia, PA 19150 •• 267-***-****


Efficient, reliable Financial Services Professional with extensive experience in collections, accounts receivable and management. Outstanding reputation for offering superior customer service in all areas of business. Highly-skilled in account research, billing reconciliation and policy enforcement. Background also includes call center experience. Expertise in the following:

• Client Service • Account Resolution • Credit & Debit Management

• Problem Solving • Research • Investigation

• Analyzing Reports • Hiring • Training


AR Resources, Inc., Blue Bell, PA 9/2018-Present Collector

Negotiate payment arrangements with consumer on third party accounts to bring resolution to unsettled accounts

Counsel customers to assist in finding funds to meet debt obligations

Research, investigate and update data to ensure accuracy to comply with company and regulatory standards

Adherence to Health Insurance Portability and Accountability (HIPPA) and state specific guidelines and Fair Debt Collection Practices Act

University of Pennsylvania, Philadelphia, PA 10/2016 -2018

Call Center Attendant

Researching and providing information for incoming calls from patients, insurance companies and doctors on-call for this 24 hour high volume fast paced call center at Penn Medicine, Philadelphia, PA

Providing the same customer service for other hospitals in the University of Pennsylvania Health System when those hospitals are closed

Providing patient and doctor information and researching patient status

Recently received thank you letter from a satisfied patient acknowledging dedication, compassion and competence

HAMBURG SUD, Philadelphia, Pa 2001 - 2015

Account Representative

Reconciled B2B client accounts, ensuring overdue accounts were paid and within credit terms and limits, or if not, withholding cargo shipments

Analyzed A/R summary reports for monies due or to be credited and processed refunds, ensuring client satisfaction

Resolved client complaints on overpayments, researched account and requested refunds if due or if not due, presented documentation

Updated deposit logs, including tracking receipts and other transactions

Administered multiple deposit processing systems, including Lockbox and other wire transfer payment applications

Enforced policies and procedures involving Corporate Accounts Receivable

Provided exceptional support for credit processing

Communicated with customers on a daily basis to investigate, document, and settle balance inquiries

Scanned for deposit hundreds of customer checks totaling > $3M into J.P. Morgan banking system on a daily basis

CORESTATES BANK, Philadelphia, PA 1989 - 2000

Retail Credit Services Supervisor

Hired, trained, scheduled, supervised, and formally evaluated 33 front line collectors

Created, supervised and promoted collection campaigns

Identified and reconciled overdue accounts with customers, achieving high scores on customer satisfaction surveys

Researched and resolved problems directly with customers above and beyond the company’s standard

Supervised Call Center with its high volume of inquiries and advised staff on managing unsatisfied customers or stepped in to resolve the issue to the customer’s satisfaction

Updated the Davox dialer calling system to call customers with overdue balances


Associates Degree Program in Accounting, COMMUNITY COLLEGE OF PHILADELPHIA, Philadelphia, PA

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