Lavette Antoinette Burgee
**** **** ******* ****** • Philadelphia, PA 19150 • ac8vmg@r.postjobfree.com• 267-***-****
MANAGEMENT COLLECTIONS aCCOUNTS RECEIVABLE (a/r)
Efficient, reliable Financial Services Professional with extensive experience in collections, accounts receivable and management. Outstanding reputation for offering superior customer service in all areas of business. Highly-skilled in account research, billing reconciliation and policy enforcement. Background also includes call center experience. Expertise in the following:
• Client Service • Account Resolution • Credit & Debit Management
• Problem Solving • Research • Investigation
• Analyzing Reports • Hiring • Training
PROFESSIONAL EXPERIENCE
AR Resources, Inc., Blue Bell, PA 9/2018-Present Collector
Negotiate payment arrangements with consumer on third party accounts to bring resolution to unsettled accounts
Counsel customers to assist in finding funds to meet debt obligations
Research, investigate and update data to ensure accuracy to comply with company and regulatory standards
Adherence to Health Insurance Portability and Accountability (HIPPA) and state specific guidelines and Fair Debt Collection Practices Act
University of Pennsylvania, Philadelphia, PA 10/2016 -2018
Call Center Attendant
Researching and providing information for incoming calls from patients, insurance companies and doctors on-call for this 24 hour high volume fast paced call center at Penn Medicine, Philadelphia, PA
Providing the same customer service for other hospitals in the University of Pennsylvania Health System when those hospitals are closed
Providing patient and doctor information and researching patient status
Recently received thank you letter from a satisfied patient acknowledging dedication, compassion and competence
HAMBURG SUD, Philadelphia, Pa 2001 - 2015
Account Representative
Reconciled B2B client accounts, ensuring overdue accounts were paid and within credit terms and limits, or if not, withholding cargo shipments
Analyzed A/R summary reports for monies due or to be credited and processed refunds, ensuring client satisfaction
Resolved client complaints on overpayments, researched account and requested refunds if due or if not due, presented documentation
Updated deposit logs, including tracking receipts and other transactions
Administered multiple deposit processing systems, including Lockbox and other wire transfer payment applications
Enforced policies and procedures involving Corporate Accounts Receivable
Provided exceptional support for credit processing
Communicated with customers on a daily basis to investigate, document, and settle balance inquiries
Scanned for deposit hundreds of customer checks totaling > $3M into J.P. Morgan banking system on a daily basis
CORESTATES BANK, Philadelphia, PA 1989 - 2000
Retail Credit Services Supervisor
Hired, trained, scheduled, supervised, and formally evaluated 33 front line collectors
Created, supervised and promoted collection campaigns
Identified and reconciled overdue accounts with customers, achieving high scores on customer satisfaction surveys
Researched and resolved problems directly with customers above and beyond the company’s standard
Supervised Call Center with its high volume of inquiries and advised staff on managing unsatisfied customers or stepped in to resolve the issue to the customer’s satisfaction
Updated the Davox dialer calling system to call customers with overdue balances
EDUCATION
Associates Degree Program in Accounting, COMMUNITY COLLEGE OF PHILADELPHIA, Philadelphia, PA