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Sales Customer Service

Atlanta, GA
will discuss
March 23, 2019

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L. Blair Harrison

**** ***** ****** **

Atlanta, GA. 30318



To obtain a position in a fast-paced work environment that includes: key participation, intermediate challenges, and career opportunities.

Summary of Qualifications:

•Team player

•Outstanding written, communication, and organizational skills

•Exceptional customer service and office support

•Able to multitask and prioritize in an efficient manner

•Microsoft Office (Excel, Powerpoint, Word)

•Exceptional Interpersonal Skills

•Ability to work self-sufficiently with minimal supervision toward an independent or combined goal

Work Experience:

European Collision Repair (ECR) (Aug 2015-Feb 2016)

Position: Receptionists / Customer Service

Assisting customers on the phone as well as in store. Updated them on the status of they’re vehicle throughout the repair process. Processed the initial start up of every work order on every vehicle entering the shop, which included:

•entering vehicle information into CCC1 software database and starting folder for customer

•tagging car and keys

•taking photos inside and outside the vehicle as well as noting any existing damage on vehicle prior to it coming into the shop

•giving the car to the correct body tech for repair.

Set up rental for customer through enterprise as well as making sure the rental was returned.

Ordered parts from various vendors as needed per car. Contacting and keeping in touch with insurance about repair process. Collected all payments for repair work, from customers as well as from insurance companies. Established and maintained a close relationship with RBM of Atlanta as well as other local dealerships. CCC1 computer software knowledge.

Judicial Monitoring Systems (Apr. 2013- Nov.2014)

Position: Clerical Support

Responsible for creating company logo.

Analyzed all company data and was responsible for following up on received or non received payment

Kept track of all individuals being monitored and would make a report if any alarms were set off.

Rubin Brothers Diamonds (Oct. 2012-Mar 2013)

Position: Sales Associate/ Buyer

Maintained and administered all of the merchandising in the store to create a fresh flow. Making courtesy calls to all customers about their jewelry that was successfully repaired or purchased. Being the first to assisting all customers that visited the store. Met with some of the different vendors and put together orders for the company. (Essentially buying). Assisted with returning goods back to the correct vendor. Accounted for the inventory. Taking in customers’ jewelry for repair work, as well as asserting and dispensing and finished. Attended local seasonal jewelry shows with the owner to view new styles and place orders for the store.

Solar Eclipse Tanning Salon (Sep 2011-Sep. 2012)

Position: Sales Associate

Assisting customers managed all store operations of a busy tanning salon.

Conducted daily, weekly, and monthly inventory reports.

Maintained all tanning equipment.

Account for cash sales and batch reports.

Salon Touch software used.

Brown & Co. Jewelers (Nov 2005-Feb 2008)

Position: Sales Associate, David Yurman & John Hardy Specialist

Keeping up with the latest trends and having knowledge of ad campaigns for all high end vendors carried by the company. Making sure the merchandise is kept current by informing store buyer of what items were needed. Merchandising constantly to sustain a fresh and classic look as preferred by the vendor. Assist personal clients with specific wants and needs as well as items already purchased by keeping personal logs on the clients’ birthdays and anniversaries to better meet their needs. As well as sending out hand written reminders and thank you cards for those occasions. Attended product knowledge seminars and training sessions by some of the top brands in fine jewelry and luxury, in order to broaden my knowledge of each individual brand. Trained with Shane Decker the jewelry sales guru of Ex-sell-ence selling academy, on two different occasions for 3 weeks at a time

Pearle Vision (Sep 2004-Oct 2005/ March 2008-Jan 2009)

Position: Sales Associate

Assist customers in selection and proper fitting of new eyeglass frames.

Responsible for ordering lenses and frames as well as anything extra the customer may have wanted. Making sure the customers eyeglasses are completed on time and were correct and they were informed.. Assisting buyer as well as the owner in re-orders of popular


Gemological Institute of America (Jan 2006-Feb 2007)

Courses: Jewelry Essentials, Diamond Essentials, Colored Stone Essentials

Overview of fine jewelry which included, the different historical periods of which influenced style as well as an extensive look into all aspects of the jewelry industry, from mining of precious metals and gemstones to the cutting of gemstones and diamonds, to the manufacturing and selling of fine jewelry. I also learned the properties of the four C’s and why they are important.

- Certified as an Accredited Jewelry Professional by G.I.A

South Forsyth High School (1999-2003)

-High school diploma received

** References upon request **

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