Wendy A. Turner

*** ******** ******** *** ****, Alberta T4R- 3B3

Telephone: 403- 896- 9446; Email: wendy- ac8vlz@r.postjobfree.com Career Objective

I am currently seeking part- time employment opportunity to further utilize my highly developed communications skills and leadership abilities within a professional and progressive office environment. I am highly organized, responsible and an outgoing individual with 15+ years’ experience in the banking industry looking to transfer my skills to a Medical Office Administration/ Reception position.

Summary of Skills & Abilities

Administrative Skills:

§ Proficient in the completion of all Administrative duties including: in- person and telephone reception, photocopying, computerized data entry, processing in & outgoing mail, filing, etc.

§ Proven ability to problem solve as the Liaison between clients and Head Office by handling queries and concerns to the satisfaction of all involved parties

§ Handled phone inquiries in a personable and professional manner daily in order to represent the company in a positive image while meeting clients’ immediate needs

§ Maintained client files both electronically and manually with utmost confidentiality and accuracy

§ Independent worker capable of carrying a large work load with minimum supervision

§ Developed, formatted and edited a wide variety of documents within office a dministration

§ Excellent time management skills used to prioritize and complete tasks according to urgency and company established time lines T echnical Skills:

§ Knowledgeable in the use and operation of all standard office equipment

§ Processed all routine mail using postage machine as well as email processes

§ Possess basic computer knowledge of various Windows based software programs including: Microsoft Internet Explorer, Microsoft Word, & Microsoft Outlook

§ Experience completing large volumes of data- entry and filing related duties while maintaining the highest degree of accuracy and efficiency possible

§ Operated multi- line phone systems in order to answer public inquiries, record messages and transfer calls to the appropriate personnel Communication Skills:

§ Trained new employees according to the mandate of the company policies and procedures

§ Cooperated with other support staff through conducting routine meetings to ensure that company objectives were met

§ Trained and handled the inquiries of various companies and businesses as a representative of this financial services firm with over 2000 personal clients

§ Contribute in a positive fashion to a team as well as being able to maintain productivity when working independently

§ Utilize well developed customer service & communication skills when interacting with the public and co- workers at all times, ensuring customer satisfaction and employee moral are established and maintained

Employment History

Receptionist/ Administrative Assistant

Symphony Senior Living – Inglewood (Casual) Red Deer, Alberta 2012 - Present

Customer Service Representative/ Operations Assistance ATB Financial

Red Deer, Alberta 2007 - 2011

Stoney Plain/ Spruce Grove, Alberta 2006- 2007 Operations Assistant

ATB Financial

Grande Prairie, Alberta 2000- 2006

Okotoks, Alberta 1990- 2000

Education

Grade 12 Diploma

Calgary, Alberta

Volunteer Experience

§ Red Deer Regional Hospital – Patient Visitation and personal assistance

§ Registration for the Okotoks Figure Skating Club

§ Organized fundraising events with the Midget AAA Girls Hockey Team, raised $38,000

§ Fundraising for Crones & Colitis Foundation and with the Canadian Diabetes Association References Available upon Request