Peter J. Mazurak
Commercial Sales and Customer Service Profile
An accomplished self-motivated professional in many areas of commercial, and industrial sales across many states. Generating sales of 8 million gallons / $20 million in annual sales of motor and industrial fuels. Skilled in sales, customer service, customer relations call centers, and as a customer service and customer relations department managers. I have acquired persuasive techniques that are needed to influence customers and employees alike in making productive choices. I served as point of contact for field personnel as well as administrative support in contract compliance and marketing programs. The leadership skills I developed have allowed me to interact with direct reports as well as management. Available to travel.
-B2B Sales - New Business Development - Customer Prospecting
-Project Management - Account Administration - Territory Management
-Supervisor/Manage -Customer Service -Customer Relations
-Contract Administrator - Cold Calling -Planning
-Project Management -Change Management -Problem Solving Skills
-Team Work -Training -Call Center (ACD)
Proficient in Microsoft Office SAP (order to cash)
Establish commercial and industrial book for fuel sales in PA, MD, NJ, DE. Generating sales of 8 million gallons / $20 million in annual sales of motor and industrial fuels
Develop and manage a Commercial Biodiesel sales program.
Marketing and sale of both rack and commercial/industrial petroleum products and insuring market position which resulted in sales more than 200+ million gallons and $400+ million in revenues annually in the Mid-Atlantic region, which resulted in $5 million in profits, with a 2-person sales team at Petron Oil Corp.
Re-establish contact with 300+ old customers that had not purchased from our racks.
Found $600,000.00 of un-invoiced sales by ExxonMobil to Bethlehem Steel. Collected $1.2 million in uncollected invoices before they closed.
Found 200+ invoices incorrectly billed by Mobil Oil for Detroit Diesel which resulted in adding $200,000.00 to sales team profits.
Project management of a team that created, tested and implemented a team-based lubes customer support call center for Mobil Oil.
Project management of a Mobil Oil project that was web-based ordering system for the nationwide distributor network.
Shipley Energy 2018-2018
Commercial Sales Representative (Mobile Fueling, Electricity, Propane, Nat Gas)
Sales territory SE PA (Philadelphia to Allentown PA) Develop an assigned sales territory to sell commercial products that include all diesel fuels based on tank wagon - fleet fueling specific not wholesale, propane, Fleet One cards, natural gas, and electricity.
PAPCO, Inc a World Fuel Services Inc. Co. 2014-2018
Commercial Sales Representative (commercial and industrial fuels)
Sales territory PA, NJ, DE, MD. Fuels sales to many commercial and industrial sectors. Generating sales of 8 million gallons / $20 million in annual sales of motor and industrial fuels. Help to create custom fuel program solutions designed to build success for the customers. Help with preparing government and municipality bids. Provide daily customized pricing to customers, and prospects. Nightly terminal selection for carriers.
The Energy Coop 2013- 2013
Biodiesel Sales Specialist
Develop and Manage complete sales cycle from lead generation through close, including setting up and delivering sales presentations; • Utilizing and expanding our pipeline of leads; • Documenting and maintaining potential customers and sales cycle in Salesforce; • Identifying and developing retail and wholesale customer relationships until hand-off to Biodiesel Distribution Program support staff; • Being (or becoming) an authority on biodiesel usage.
Home Repair Services and Marketing 2012-2014
Home repairs, maintenance, and handyman service around the home. Painting, light carpentry, plumbing, fans installed, outdoor work, gardening, trimming, power washing. Also help owner market and sell the product in the Reading, PA area.
Connective Energy Supply/Petron Oil Corp 2005-2010 Petroleum Sales Representative:
Unbranded petroleum industry, motor fuels B2B sales. Having sales of more than 200+ million gallons and $400+ million in revenues annually in the Mid-Atlantic region, which resulted in $5 million in profits A proven ability to identify, develop, and growth opportunities while implementing cost-effective solutions. Maximize sales with a value-added approach while tracking the commodities market. Diversified experience which includes customer service, wholesale rack marketing, bid preparation for government and municipality bids. Short and long-term supply contracts, supply procurement, and company operations. Maintained current customer relationships by providing superior customer service at all times. Responsibilities also include cold-calling to recruit new clients and reestablish relationship with old customers. Set pricing for all rack sales in the Mid-Atlantic region. Working with billing department on collections and client credit limit while insuring limited risk.
ExxonMobil Corp 2002-2004
Field Support Analyst CODO locations, Contract Administrator NA Fuels Customer Support
Managed and facilitated contracts and franchise agreements for new business, renewals and non-renewals of existing 3 and 5-year contract agreements while adhering to legal and regulatory guidelines for 700+ locations.
Customer Relations and Support, Management/Supervisor US Fuels Call Center
Managed auto repair disputes for all locations 1000+ through-out the United States. Handling charge backs and credits to customers. Managed all fuel contamination issues at all stations and ensured controls for fuel quality at all locations. Team Lead and Customer Relations department manager of 15 agents.
Account Administrator& Management/Supervisor, US Lubes Call Center
Account management of Lube customers which included: East coast distributors, US Steel plants, Aluminum plants, Big Three (Ford, GM, and Chrysler) automotive plants, Detroit Diesel, and nuclear power plants. Worked with our lube plants to ensure product availability and ship date were met to customer. Team lead coverage supervisor. All work processed through SAP-Order to Cash. Handle 50-75 calls per day. I was also the A/R person for all accounts that I handled. Project manager to develop a team-based Lubes Call Center and a web-based order system for lube distributors.
Bachelor’s degree in Marketing & Planning - Alvernia College, Reading, PA. May 2005
Computer Skills – MS Word, Excel, Windows, SAP (order to cash and Account setup)