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Administrative Assistant / Customer Service

Location:
Edmonton, Alberta, Canada
Posted:
March 23, 2019

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Resume:

SHANNON VAN HEEL

C: 780-***-**** H: 780-***-**** ac8vla@r.postjobfree.com

www.linkedin.com/in/ShannonVanHeel

ACCOUNT MANAGEMENT

An Account Coordinator/Administrative Assistant and builder of high trust, who delivers exceptional customer

service and administrative outcomes for a broad range of clients. A long-term relationship builder with a strong

track record of guiding teams to deliver their best work in a positive, supportive and focused environment.

Professional Experience:

CBC Radio-Canada

Account Coordinator September 2006 – July 31, 2018

Maintaining broadcast contracts, ensuring make good programs were replaced for faulted spots.

Find advertising inventory for sales proposals in On Air.

Was a liaison between sales team and clients for traffic scheduling & instructions and assisted clients with

delivery of creative to our ftp site for download.

Assisted sales team and clients with any invoice discrepancies.

Assisted Western Region Sales Director with various projects, creating client mailing lists, creating excel

templates for sales reporting, expense reports for sales reps and manager, western region vacation tracking.

Responsible for tracking and reporting budgets for each fiscal and submitting liability certificates, when

necessary, at year end.

Ordered office supplies, and CBC promotional items for client events such as fall launch and other promotions.

Arranged and booked flights and accommodations for sales reps and manager.

Researched competitor's advertisers to create lead lists.

The Brick Warehouse LP

Broadcast Buyer April 2004 – August 2006

Contract negotiations with television vendors for yearly contracts based on budgets for various markets.

Investigated program ratings and ensuring submissions from vendors match the type of programming and cost

per points the Brick is targeting. Negotiated compensation for points not reached as per agreements, process and

approve invoices, assist in radio buys and special promotions.

US Filter, Edmonton

Customer Service I, Admin II May 2002 – April 2004

Customer Service: taking product orders, researching client needs, purchasing and creating sales orders and

follow-up on orders to completion.

Administration: purchases for the entire office (i.e. office equipment, supplies) as per budget, invoicing, time

card entry, answering 4-line telephone system.

Computer programs used: QAD (a manufacturing database), Excel, Microsoft Word, Microsoft Outlook, and

training on Oracle.

Pattison Transit Advertising, Edmonton

Sales/Service Coordinator – Maternity Leave May 2001 – May 2002

Assist Sales Reps with written proposals and presentations, contract control, enter billings into excel

spreadsheets, provide proof of performance to clients.

Monitor space availability for advertising campaigns in all markets, maintain fleet/frame inventory, for 8

products in 5 markets, create diaries to ensure installation and removal of transit product advertising.

Liaise with Carding Superintendent regarding production, special requests, and work flow.

Liaise with Edmonton Transit Marketing Department regarding their advertising campaigns.

Charting and Posting Transit Bench advertising contracts on a software program called CHART PRO.

Allwest Commercial Furnishings, Edmonton November 2000 – May 2001

Customer Service

Managed and resolved installation issues from acknowledgment of delivery of product to installation, responded

to customer requests for delivery of product and service issues, created work orders, invoices on an AS400

System to ensure delivery and billing of our services, worked with sales team to ensure completeness of

installation of customer product.

RGO Office Products Edmonton Ltd. May – November 2000

Installation Coordinator

Scheduled bookings for installers, arranged delivery of product/delivery tracking system, created work orders for

parts, service warranty, pick up and delivery, proof-read purchase orders.

Managed installation issues, tracked vehicle maintenance, cleanliness, supplies and tools and ensured that all

installers’ paperwork, time-sheets and return forms were completed and on time.

Pattison Transit Advertising, Edmonton November 1998 – April 2000

Account Executive

Sales Representative for advertising space on the buses and LRT throughout Edmonton and surrounding areas.

Implemented sales proposals with Word and PowerPoint, price quotations and research models for agencies and

potential clients. Negotiated rates for advertising space in outside markets, maintained account lists and

prospect for new business.

Worked with creative department in order to produce material appropriate for the advertiser.

Pattison Transit Advertising, Vancouver January 1990 – August 1998

Supervisor – Transit Charting

Contract Control: Entered contracts for billing and space requirements for 24 markets, monitored space

availability in all markets for over 30,000 advertising spaces.

Maintained fleet/frame inventory for 24 markets, for 6 products – total inventory of over 1,400 buses in B.C.

Created work orders for installation and removal of transit product advertising and charted placement of

advertisements and providing proof of performance.

Liaise with Carding Superintendent regarding production, special requests, and work flow and with BC Transit

Marketing Department regarding their campaigns.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Participated in countless workshops and continuing education courses in Edmonton and Vancouver at NAIT,

Grant MacEwan Community College, BCIT and Langara College - Public Relations, Advertising and

Marketing, Special Event Planning, Basic Computer Fundamentals, Introduction to Computers (Word Perfect,

Lotus, DBASEIV), MS DOS, Business Writing, Advertising Copy-writing, Layout & Design, Media Writing,

PowerPoint, Microsoft Word and Excel

Technological Skills: QAD, Microsoft Word, Excel, Outlook, Oracle, Salesforce, On Air, CHART PRO, SAP

and Google (Drive, Docs, Sheets,Mail)



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