APRIL SENAS
**** ********* **. ***. ***, Roselle, IL 60172 C: 224-***-**** ac8vl5@r.postjobfree.com
Professional Profile
High-performing airport operation supervisor with 13 years of ramp experience. A track record of delivering measurable revenue (D-0) and profit contributions (MBR). Team building and leadership strengths with proven ability to hire, train, and motivate top-performing teams. Organized, with the ability to multi-task in a fast paced environment and respond quickly and effectively to problems, thrives on challenges. Foreign language: Tagalog
Professional Highlights
Team-building operations management expertise
Focus on diverse responsibilities
Schedule coordination
Cross-functional collaboration
Excellent multi-tasking
Adaptable and Flexible
Effective team player
Superior organization skills
Strong communication skills
Customer Service
Meticulous attention to detail
Proficient in MS Office
Staff training and development
High-energy attitude
Safety-oriented
Office equipment proficiency
Dependable and reliable
Resolution-oriented
Motivational Leadership style
Core 4 Mentality
Mentorship Program
Meeting Advantages
Materials Accountability
Operations Experience
Professional Experience
Ramp Supervisor 04/2017 to 03/2019
United Airlines Inc. Chicago, IL
Supervised a minimum of 30-80 Rampservicemen. Managed areas of 40-50 flights a shift including Star Alliances like Air New Zealand, Lufthansa, and ANA. Worked with all different departments to meet the operational goal; deliver excellent customer service. Compute, record, and proofread data, records, and reports. Conduct daily shift briefings with important safety and performance standards. Provide managements a synopsis of irregularities in the area and take appropriate actions. Logged in performance evaluations. Participated in events such as Feed the Hunger, Girls in Aviation, Silver Safety Award Ceremony, Star Performance Ceremony, Hiring event, and many more. Recognized employees with United 100 and BRAVO awards.
Lead Ramp Agent 07/2014 to 04/2017
United Airlines Inc. Chicago, IL
Micromanaged gates daily providing ground support for inbound and outbound aircrafts. Lead and direct ramp gate crew. Coach probationaries on the ramp tasks. Address airport operation issues to ramp supervisor. Trained in multiple areas such as SOC Bagcon, TOB Bag Running Lead, and board lead experience. Perform manpower placements and execute ideas to management.
Ramp Agent 07/2006 to 07/2014
United Airlines Inc. Chicago, IL
Perform Ramp Agent duties for mainline and express. Worked in all work areas from Cargo, Terminal 5 (International), Terminal 1 and 2, and Product Sort. Maintain positive relationships with managements and airport authorities.
Shift Crew Leader 06/2005 to 07/2006
Subway Corp Inc Gurnee, IL
Perform management duties. Handled customer complaints effectively. Report Inventory and budget transactions daily. Instruct and train employees of their roles and responsibilities.
Education
City Colleges of Chicago - Wilbur Wright College Chicago, IL
Devry University Gurnee, IL
Warren Township High School Gurnee, IL