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Customer Service Office

Location:
Schaumburg, Illinois, United States
Posted:
March 23, 2019

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Resume:

APRIL SENAS

**** ********* **. ***. ***, Roselle, IL 60172 C: 224-***-**** ac8vl5@r.postjobfree.com

Professional Profile

High-performing airport operation supervisor with 13 years of ramp experience. A track record of delivering measurable revenue (D-0) and profit contributions (MBR). Team building and leadership strengths with proven ability to hire, train, and motivate top-performing teams. Organized, with the ability to multi-task in a fast paced environment and respond quickly and effectively to problems, thrives on challenges. Foreign language: Tagalog

Professional Highlights

Team-building operations management expertise

Focus on diverse responsibilities

Schedule coordination

Cross-functional collaboration

Excellent multi-tasking

Adaptable and Flexible

Effective team player

Superior organization skills

Strong communication skills

Customer Service

Meticulous attention to detail

Proficient in MS Office

Staff training and development

High-energy attitude

Safety-oriented

Office equipment proficiency

Dependable and reliable

Resolution-oriented

Motivational Leadership style

Core 4 Mentality

Mentorship Program

Meeting Advantages

Materials Accountability

Operations Experience

Professional Experience

Ramp Supervisor 04/2017 to 03/2019

United Airlines Inc. Chicago, IL

Supervised a minimum of 30-80 Rampservicemen. Managed areas of 40-50 flights a shift including Star Alliances like Air New Zealand, Lufthansa, and ANA. Worked with all different departments to meet the operational goal; deliver excellent customer service. Compute, record, and proofread data, records, and reports. Conduct daily shift briefings with important safety and performance standards. Provide managements a synopsis of irregularities in the area and take appropriate actions. Logged in performance evaluations. Participated in events such as Feed the Hunger, Girls in Aviation, Silver Safety Award Ceremony, Star Performance Ceremony, Hiring event, and many more. Recognized employees with United 100 and BRAVO awards.

Lead Ramp Agent 07/2014 to 04/2017

United Airlines Inc. Chicago, IL

Micromanaged gates daily providing ground support for inbound and outbound aircrafts. Lead and direct ramp gate crew. Coach probationaries on the ramp tasks. Address airport operation issues to ramp supervisor. Trained in multiple areas such as SOC Bagcon, TOB Bag Running Lead, and board lead experience. Perform manpower placements and execute ideas to management.

Ramp Agent 07/2006 to 07/2014

United Airlines Inc. Chicago, IL

Perform Ramp Agent duties for mainline and express. Worked in all work areas from Cargo, Terminal 5 (International), Terminal 1 and 2, and Product Sort. Maintain positive relationships with managements and airport authorities.

Shift Crew Leader 06/2005 to 07/2006

Subway Corp Inc Gurnee, IL

Perform management duties. Handled customer complaints effectively. Report Inventory and budget transactions daily. Instruct and train employees of their roles and responsibilities.

Education

City Colleges of Chicago - Wilbur Wright College Chicago, IL

Devry University Gurnee, IL

Warren Township High School Gurnee, IL



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