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Customer Service Assistant

Calgary, AB, Canada
March 23, 2019

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Lilly Debnath

*** ****** **** *****

Calgary, AB T3J5E6


Pharmacy Practice Assistant

Pharmacy Technician Diploma – Pharmaceutical Counsel – Database Management – Health & Safety Conscious


nalytical, detail-oriented and solutions-driven Pharmacy Assistant with significant theoretical and practical knowledge of preparation of any medicines, maintaining stocks, delivering products to customers, selling over the counter medicines, and packaging and labeling items. Talented and tech-savvy professional with dynamic communication and organization skills, with strong analytical, problems solving, customer care, and project management attributes, and a proven ability to analyze situations and effect operational change leading to improved business performance and customer satisfaction. Heightened personal emphasis on respecting diversity and confidentiality, and maintaining ethical boundaries. Core areas of strength include:

Administrative Management

Pharmacology Knowledge

Advanced Mathematical Skills

Customer Relationship Management

Client Needs Assessment & Response

Liaison & Business Communication

Customer Service Excellence

Cross-Cultural Communication

Conflict Resolution

Technical Proficiencies Include: All Microsoft Office Systems (MS Word, MS Excel, MS PowerPoint, MS Access)



The Hudson Bay, Calgary, AB

Delivered legendary customer service in provide a timely, professional, and courteous manner; applied Customer Relationship Management strategies to monitor and report on communications pertaining to various complaints, and enquiries

Followed-up on specific complaint types to maximize retention and improve customer satisfaction.

Tracked, maintained and updated all company systems in relations to the issues or complaints with a high degree of accuracy; kept records organized; promptly addressed client inquiries ensuring client needs were met at all times.

Conducted research; identified solutions and alternatives for customers, ensuring continued business relations.


Client Services Associate (housekeeper) / Sheldon Chummier, Calgary, AB 2014-present

Provided a sanitized and aseptic environment for the safety and wellbeing of patrons. Performed a range of housekeeping duties including waste removal, dusting, cleaning and cleaning of fixtures and surfaces

Cleaned hospital floors and surfaces using prescribed cleaning methods and procedures. Made beds using clean and disinfected linen and replenished supplies such as towels, blankets, and soaps.

Demonstrated profound knowledge of maintaining equipment, the ability to ensure compliance to safety regulations, as well as the capacity to facilitate excellent customer service and coordinate the activities of team members.

Customer Service Representative / Shoppers Drug Mart, Calgary, AB 2010-2013

Provided top of the line service in a demanding environment; resolved corporate customers’ complaints and mediated risk. Received superior performance ratings based on communication, positive attitude, attendance, and accountability

Ensured continued customer loyalty and satisfaction by diplomatically addressing and managing arising client complaints.

Facilitated database management, ensuring customer records were updated, organized, and maintained properly.


Nursing-Aide / Primary Care Provider, Calgary, AB 2007-2009

Nursing-Aide / Mackenzie Towne Care Center, Calgary, AB 2005-2008


Heritage collage Calgary, AB

Pharmacy Assistant Diploma, 2018

Reeves College, Calgary, AB

Medical Office Assistant Certified, 2010

Lilly Debnath

125 Martin Crossing Way

Calgary, AB T3JTV3



(Company Name)

Re: (position title)

To Whom It May Concern:

I am writing to express my interest in the position of (position title) with (enter company name). With a theoretical and practical background in assisting customers and head pharmacists with prescriptions, ordering, organization, and maintaining retail stock, as well as maintain prescription databases, I am confident I would bring a valuable set of skills and perspectives to your organization.

If you are looking for a (position title) with operational integrity, who can respectfully provide excellent customer service and direct customers to pharmacists for medically related questions including inquiries of OTC medications, I strongly suggest we meet in person to talk about the service and return on investment I can deliver your company. Tech-savvy, with impeccable analytical skills I learn and adapt quickly. In addition to my extensive theoretical training and professional development, I have acquired considerable practical experience over the past several years.

Most recently, my duties as a Customer Service Representative match the qualifications you are seeking in a successful candidate. My responsibilities included (insert 1-2 requirements from the job ad). Senior leadership also relied on my ability to (another 1-2 points).

Coupled with analytical and organizational attributes, I am also hardworking, goal-oriented and dedicated to my profession. I am currently seeking new challenges, and would appreciate the opportunity to discuss your needs and the potential contributions I can make to your organization.


Lilly Debnath


ABES Health and Science Health Care Aide, 2005

Standard First Aid CPR Level C; WHMIS, Infection Control, Medication Deliver Course, Diabetic and Foot, Nail, and Hair Care, Activities of Daily Living (ADL), Quality Patient Care (Advanced)

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