Bradbury Johnson City, NY 13790 Email: email@example.com
High level of enthusiasm and commitment to profitability.
Strong leadership qualities to lead team by example.
Ability to train, implement, and execute processes.
Professional in appearance and manner.
Versatile, adaptable, and a quick learner.
Problem solving, time management, and goal oriented.
Proficient in Excel, Word, and Power point.
Inside Sales Professional, Bandalier, Binghamton, NY 09/18-01/19
Made outbound calls B2B to secure appointments for account executives for many different clients using the Outreach system. I was among the most productive reps.
Inside Sales Professional/Inside Sales Manager, NABS, Vestal, NY 04/18-7/18
Made outbound calls B2B to secure appointments for foot reps to present credit card processing machines and services. Once I managed a group of ISP’s including call quality, coaching, auditing accounts utilizing salesforce.
BPO Manager, ADEC Solutions, Conklin, NY 10/14-01/18
Managed multiple projects across varying platforms, industries and countries including call center, data entry and package processing. Manage relationships with clients to ensure service level agreements were met to their satisfaction. Used statistical analysis to achieve goals of the business. Actively participated in training, resource management, project development, calibrations, coaching, employee feedback, conflict resolution, disciplinary action, reporting, quarterly scorecards, goal management, and compliance (ISO). Coordinated, conducted, and executed strategic business decisions on a daily basis.
Sales Associate, Scoville Meno, Owego, NY 11/13-10/14
Worked with customers to help them find the right vehicle for their needs. Negotiated sale prices on behalf of the Sales Manager. Participated in constant participation in ongoing education training about the products.
Assistant Vice President Iqor, Charleston, SC 08/12-10/13
Manage a team to handle inbound collection calls from Direct TV regarding customer inquiries about their bills. Developed coaching strategies to promote efficiency through our calibration process. Actively involved in training, resource management, calibrations, coaching, employee feedback, conflict resolution, disciplinary action, reporting, goal management. Used statistical analysis to achieve goals of the business. Served as the singular escalation point for unsatisfied customers.
Merchant Acquisitions Manager SaveAround, Binghamton, NY 10/10-08/12
Established relationships via phone and email to secure contracts with merchants across the country. Developed sales methods, protocols, scripting, and marketing materials to assist company wide sales efforts across a multitude of platforms. Generated and managed leads for the purpose of contract acquisitions.
Call Center Manager VCMG, Binghamton, NY 05/07-10/10
Managed a team of CSRs to establish partnerships with Canadian businesses to enroll them in our credit card loyalty rewards programs. Generated and managed leads for the purpose of contract acquisitions. Developed sales methods, protocols, scripting, and marketing material. Actively involved in training, resource management, calibrations, coaching, employee feedback, conflict resolution, disciplinary action, reporting, goal management. Coordinate between clients and sales team in the field.
Broome Community College, Binghamton, NY
A.A.S. in Marketing/Management/Sales