Kamal S. Khoury

*** ****** *** ****** # ***

Altamonte Springs, FL 32701

Cell: 407-***-****

E-mail: ac8vch@r.postjobfree.com

Profile:

Strong leadership and motivational skills in management; proven ability to quickly build rapport, establish trust, train and motivate people of all levels to achieve their maximum potential while attaining corporate objectives.

Education:

University of Phoenix – Orlando, FL 2012 - 2014

Master in Business Administration (MBA): 3.81 GPA

Member of Delta Mu Delta (Business honor society that recognizes and encourages academic excellence of students.)

Campbellsville University - Campbellsville, KY

Bachelor of Arts (BA) - Business Administration & Economics

Madison Area Technical College - Madison, WI

Associate of Arts (AA) - Finance

Skills, Strengths, & Training:

MS Excel

MS Word

MS Access

MS Power Point

MS Outlook

Pro Tools

Final Cut Pro

Management

Communication – Written and Oral

Interpersonal Skills

Customer Service

Sales

Public Speaking

Negotiating

Leadership

Teamwork

Time-Management

Organization

Critical thinking

Problem Solving

Presentation

Work Ethics

Listening

Multi-tasking

Goal-oriented

Work Experience:

Willis Tower Watson/ERG - Orlando, FL

2016 – Present (Contract/Seasonal)

Health and Benefits Consultant

Responsibilities:

Provide instruction, support, and documentation to the client employees

in regard to core benefits, such as medical, prescription drug plan, dental, vision, FSA, HSA, Healthcare Reform, Federal and State Mandates, and supplemental benefits, such as accident, critical illness, hospital indemnity, life insurance, and other programs, and staying in compliance

Equip and provide superior customer relation and service, to the client and their employees, along with the carrier team, and work as a liaison between carriers, agents, and account managers

Educate employees on their available benefits and programs, by understanding benefits, health products, tools, and services. Document sales information into database

Maintain and create relationship with clients and carriers, provide group and individual presentation, and attend training and meetings

Remain updated on legislation, coverages, product development, industry trends and information, and online enrollment platforms

Appreciation Financial – Orlando, FL

2017 – 2018

Retirement and Pension Specialist

Responsibilities:

Advise clients on investment strategies and other financial decisions

Assess clients’ assets, liabilities, and overall financial conditions

Design and implement savings and defined contributions plans, 401 k, 403(b), 457, 401(a)

Explain the complicated nature of investment, compensation and retirement package

Prepare presentations that recommend various financial products

File and process retirement in accordance with federal and company regulations

Knowledge of rules/regulations around contributions limits, loans, withdrawals, and plan documents

Aflac - Casselberry, FL 2015 – 2017

Benefits Implementation Consultant/Sales/Business Development/Recruiter

Responsibilities:

Responsible for coordinating with new clients to ensure proper set up of all benefits plans and provide guidance to all employees regarding their benefits

Coordinate with various internal departments to ensure appropriate integration between our systems and software platforms

Manage all carrier connections and benefits integration for clients through testing phases to completion

Act as liaison and point of contact between Implementation and Service for client benefits set up matters

Professional sales environment, using social and business networking skills to help CEO’S, business owners, and HR managers to determine which programs suit their employees best

Assist with sourcing and qualifying candidates through various job boards, social media, employee referrals, communicate with hiring managers, and train employees

Identify prospects needs, address concerns, answer questions accurately, and recommend appropriate plan

Drive sales revenue by assisting business development owners making decisions and meet sales and performance goals

Ability to absorb new information and adapt to new processes rapidly

Aon Hewitt Associates - Orlando, FL 2014 – 2015

Benefits and Compensation Calculation Analyst (Contract)

Responsibilities:

Analyze financial status by collecting, monitoring, and studying data, and recommending action

Determine cost of operations by establishing standard costs and collecting operational data

Identify financial status, by comparing and analyzing actual results with plans and forecast

Guide cost analysis process by establishing policies and procedures, providing trends and forecast, explaining process and techniques, and recommending actions

Provide assistance to the client with troubleshooting, research, and issue resolution

Responsible for delivering timely and accurate results for the non-automated pension calculations and associated processes. There was a strong emphasis on quality and timeliness of work performed

Review and analyze business requirements, plan provisions, and other data sources to calculate participant benefits manually or with the aid of a calculation workbook

Research complex participant benefits issues impacting calculations and formulate resolutions/ recommendations by analyzing fact patterns and applying provisions and best practices

Provide resolution in accordance with due dates and documented processes

Conduct calculation system edit clean up including researching, and determining reasons for, and resolving errors

Univers Workplace Solutions - Maitland, FL 2012 – 2014

Benefits Administrator/Analyst and Field Agent (Seasonal position)

Responsibilities:

Manage assigned accounts, interacting with client human resource entities to ascertain all employee benefits plan specifics

Responsible for the accuracy and completeness of the Plan Design Document for each individual case

Develop and interact with the technology division and internal implementation team in building the enrollment software program to ensure a successful enrollment experience for the client

Interact with various insurance carriers to ascertain voluntary product specifics

Test program for each case prior to enrollment starting dates and train case managers before the start of each individual case

Communicate effectively, professionally, and in a timely manner with appropriate parties in order to meet client needs and build strong working relationships

Educate client’s employees about their benefit offerings, which include core and voluntary products

Deliver a consistently positive customer experience in a highly ethical and professional manner

Walt Disney World - Lake Buena Vista, FL 2003 – 2005, & 2010 – 2013

Sales/Guest Service Relations

Responsibilities:

Sales, marketing, reservations, and handling heavy guest services and inquiries

Handle customers complaints or problems and finding resolution

Maintain a professional relationship, open and frequent communication with guests to develop trust and commitment

Provide superior customer service in accordance with the company to excellence standards

Third Millennium Ministries - Casselberry, FL 2004 – 2012

Project Director

Responsibilities:

Direct and coordinate activities of businesses or departments concerned with the production, sales, and distribution of products

Manage and develop organization's financial and budget activities to fund operations, maximize investments, and increase efficiency

Review and analyze financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary

Determine staffing requirements, recruit, interview, hire and train new employees, and oversee those personnel processes

Manage staff, preparing work schedules and assigning specific duties

Plan and direct activities such as coordinating with other department heads as required and communicate effectively with all levels of the organization

Lead and Coordinate a team to accomplish the ministry theological educational multimedia curriculum

Making decisions, analyzing, and administrating the whole curriculum for the project

Managing and overseeing the quality control over graphic design, audio recording and editing for the Foreign language videos

Languages:

English, Hebrew, and Arabic

Licenses:

Health, Life, & Variable Annuities (Florida State License-215)

SAFE Comprehensive Mortgage Originator Pre-license

Florida Teaching Certificate – Business Education – K6-12

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