Continuous Improvement Program/Project Management - LSS MBB

Kenneth N. McBurnett Houston, TX Area 936-***-**** **********@*****.***

LinkedIn Profile https://www.linkedin.com/in/ken-mcburnett-313b209b/

ACCOMPLISHED PROGRAM/PROJECT MANAGER AND LEAN/SIX SIGMA EXPERT

Executive Summary:

Senior Leader / Project Manager and passionate practitioner of continuous process improvement and Six Sigma LEAN methodology – Leading teams of highly motivated individuals to execute Quality Management System (QMS) initiatives in unique roles including an AT&T Black Belt and Master Black Belt. Directly involved in 132 project initiatives saving the corporation over $100 million.

* Experienced Leader * Effective Communicator * Data Analytics Expert

* Results Focus * Program / Project Management * Coach/Mentor Expertise

* Global Work Experience * Process Design/Improvement Expert * Change Management Leader

* Facilitator * Team Builder * Forecasting/Trend Analysis

Work Experience:

ATT - Houston, TX

Continuous Improvement Program/Project Manager (09/2009 – 03/2019)

As the company continually grew and matured its LEAN process improvement initiatives, acted as Program Manager, Internal Consultant and Mentor to the AT&T leadership team in the use of Lean, Six Sigma, PDCA, BPM. Coached and mentored 5 to 13 – mid level managers through project activities to drive financial benefit to the bottom line. Executed portfolio directives; allocated resources; established and enforced project timelines.

Developed relationships with project champions to clear obstacles for complex, large scale, multi-organizational projects. Worked with finance representatives (business units and/or corporate finance) to solidify benefits and provided guidance on project scoping, planning, and statistical analysis. Used "quality by design" principles techniques. Provided formal instruction via classroom, webinar, and 1:1 setting.

Highlighted Projects:

Started up a new LEAN program (09/2018 – Present) Program-managed deployment of Lean improvement initiatives in the Network Cloud and Infrastructure organization. Created the framework for acceptance and execution metrics. Created an awards and recognition program and established requirements for meeting the electronic badging criteria. Led and facilitated process improvement initiatives for highly complex business problems. Apprised executive leadership of the criteria for success in a Lean deployment and created a virtual framework (t-Space and WordPress) for process idea intake, file storage, metrics tracking, and notification. Supervised the activities of two principal level managers.

Workforce automation: (06/2017 – 09/2018) Took over a floundering project, challenged with providing leadership with accurate data for allocation of development resources, and created and oversaw a program by which six principal-level managers captured 2000 manual work observations in 8 weeks. Performed advanced data mining and analysis with these results, which enabled the identification of viable manual work effort tasks for automation/development activities. These activities resulted in adjusted savings figures for high volume work centers to prevent the potential overstatement of benefits accrued:

Expense Reduction Benefit Correction:

2017: Mobility Service Operations: $1.14M Business / Consumer Voice Over IP Data Center: $5.30M

Innovated the use of workflow engines to capture process task times virtually. Assisted in the designing of the end-user web page, data collection, and statistics to be displayed to the end user for automated workflows. Guided data analysis and validation efforts.

-WFE would have saved at least 10% of the entire OPEX budget for AT&T Technology Operations

-Embedded work instructions directly in web interfaces, improving on-the-job assistance for line personnel.

Kenneth N. McBurnett page 2

Executed the process improvements for approximately 20,000 personnel in the Centers Support and Global Network Field Operations environments, garnering a savings of approximately $100M in my tenure as a Six Sigma Master Black Belt and Black Belt.

Portfolio financial benefits from expense reductions and revenue protection projects: 2014: $7.03M 2013: $27.9M ~ 50% was design-oriented. 2012: $12.7M 2011: $17.0M

- Typical project oversight load – 20 to 25 projects per year

- Mentored or led 70 DMAIC / DMADV projects

- Worked on 132 project initiatives in 8 years

Six Sigma Black Belt – AT&T (8/2007 – 9/2009):

Served as a motivator and change agent to improve business processes and overcome organizational barriers impeding individual team member performance. Managed highly complex Lean/Six Sigma improvement projects to completion to reduce cost and prevent unneeded cash outlay.

Tools included: Six Sigma (DMAIC / DMADV), Lean, 5S, value stream mapping, standard work, waste walks, Kaizen Events, A3 template, visual management systems, hypothesis testing, and control charting.

-Network Provisioning business unit first point of contact for all idea submission and vetting.

-Mentored and assisted Green Belts on process improvement initiatives.

Manager – AT&T (1/2001 – 8/2007):

Supervised crews of up to 23 union employees (technicians) that performed physical and remote provisioning and maintenance activities on network elements in a five-state area (Texas, Missouri, Oklahoma, Kansas, and Arkansas). Supervised in both a data center/network operations environment and central office environment. Developed work and training schedules. Performed time report auditing, attendance management, expense management, policy development, and compliance. Developed working relationships with union representatives and members.

As Document Coordinator in the ISO 9000 certified center, identified the need for improved or new documentation; assisted in implementation of the Management System and Operating Control (MSOC) system.

Developed work quality program for LFO technicians and frame attendants in the five-state region.

Transformed worst-performing central office in terms of metrics into the top performing office within 15 months.

Skills and Competencies:

Technical Tools: DMAIC and DMADV Six Sigma tool kits, Lean methodology. ISO/TL9000, Management System and Operating Controls, Business Process Management, Quality by Design, Value Stream Mapping

Software: Minitab 15, 16, 17. Microsoft Office, Tableau, SQLite, and MySQL. MS Visio, Camunda, R, Python

Significant experience on ISO-certified teams

Technical Document Writing and Document Control

Workflow automation Agile / Lean Software Development Experience

Budgeting/finance experience

Education:

Data Analysis Nanodegree – UDACITY (2018)

Bachelor of Science, Electrical Engineering – TEXAS A&M UNIVERSITY; College Station, Texas (2000)

Associate of Arts, Engineering – TEMPLE COLLEGE; Temple, Texas (1997)

Certifications:

AT&T QUALITY MANAGEMENT CENTER OF EXCELLENCE:

Six Sigma Master Black Belt – 2011 Six Sigma Black Belt – 2009 Six Sigma Green Belt – 2007

Lean Certified – 2014 Agile Bronze Certified -2014

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