RAFAEL A. AVILES

https://www.linkedin.com/in/rafael-ayala-aviles/

**** ***** ****** #***, ******, TX 75206 213-***-**** ac8vbb@r.postjobfree.com

My previous and current work experiences have built within me a proficient knowledgeable base of strong client servicing, the ability to multi-task, and to work efficiently in fast paced environments. My strong work ethic and desire to grow within a company, make me a valuable asset and I’m excited for new challenges and opportunities.

EDUCATION

Bachelor of Arts in Business

June 2016 – August 2018 GPA 3.87/4.0

Vanguard University of Southern California

Costa Mesa, CA

Associate of Arts in Social and Behavioral Science

August 2011 – October 2015

Santa Monica College

Santa Monica, CA

Technical Skills

Experienced in Accounts Payables and Receivables, Debt Analysis, Debt Collection, and Revenue Forecasting

Financial data analysis and billing, invoicing, and expense claim management

Knowledge in operation of SaaS Software, Microsoft Navision and QuickBooks for accounting purposes

High competence in Microsoft Office: Word, Excel, PowerPoint, Outlook

Bilingual proficiency in Spanish and English

Project Management software like; SurveyMonkey, Basecamp, and Microsoft Team

Marketing Campaigns

Project Coordination

Reporting & Data Compilation

Marketing & Event Planning

SaaS

Customer Service

Work Experience

Marketing Campaign Coordinator, the Americas

March 2018 – Present

Movio, Vista Group International

Los Angeles, CA

Optimized effectiveness of various campaigns and recommended successful changes. The changes improved engagement and ROI

Increased member engagement by 10% on campaigns and client-oriented content through various tested strategies. The result from the strategies were used to increase engagement for future campaigns

Gained clients trust and implemented new workflows that reduced campaigns implementation time

Oversaw a stable workflow of prospective client presentations, client billing, budgets, and expenses

Enhanced the workflow of campaigns to process planning and liaising with studios for assets and approvals

Office Coordinator

January 2017 – March 2018

VES, Vista Group International

Los Angeles, CA

Decreased client debt by 22% and collected over $300k in outstanding payments

Prepared and issued monthly bills and invoices for over 50+ clients in services and maintenance fees

Reviewed client accounts that ranged from $70K to $100K and $120K to $300K, respectively

Identified and resolved variances for processing of staff expense claims. Simplified expense claim process by initiating a more efficient processing plan

Worked along-side the Accounts Payables and Receivables in managing short and long-term debt

Sales Associate

June 2016 – December 2016

Burke Williams

Sherman Oaks, CA

Scheduled daily client appointments in person and over the phone with superb service

Prepared daily revenue analysis to monitor company growth and customer loyalty. The daily analysis listed plans for customer outreach.

Ensured daily reports targeted potential new members to continuously increase membership.

Increased monthly membership sales by 65% and was part of the Top 2 in Sales

Shift Leader

June 2013 – August 2016

Fazio Cleaners

Westwood, CA

Trained and supervised a team of 6 while monitoring the locations daily revenue

Handled customer service complaints, refunds, and questions

Followed operational policies and procedures, including those for cash and credit

Online Community Manager

January 2011 – January 2013

Ayzenberg Group

Pasadena, CA

Monitored and managed social media marketing in its beginning stages. Created campaigns for clients using social media channels like; Facebook, Instagram, and Snapchat

Level entry analysis of campaigns to identify the best social media tool for clients and determine the community’s perception of my clients

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