JENNIFER L. KELLY

Lake Elsinore, CA ***** 714-***-**** ac8vb9@r.postjobfree.com

I am looking for a stable yet progressive company where my efficiency, organizational, and multitasking skills, coupled with an eagerness to learn and positive attitude will benefit my employer and allow me the opportunity to continue my education. Skills/Proficiencies: Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc), Adobe Reader/PDF, Adobe Photoshop, Lacerte, CFS, QuickBooks, Revit Architecture, Five9, RazorSync, ADP, SalesForce, Exigo, Freshdesk, Azure, HelpScout, typing 60 wpm, 10-key

Education:

High school diploma - Horizon High School, Mission Viejo, CA Experience:

LuLaRoe Inc., Corona, CA 2/16 to 1/19

Art Agent / Retailer Services - Reported to Apparel Manager

* Answered incoming phone calls regarding damaged, recalled, or general questions or concerns about products

* Reviewed art/prints and analyzed aspects of the art to search visually similar arts to ensure copyright was ruled out and there was clearance for the company to use on garments

* Assisted in various projects and tasks as requested by my manager and other aspects of the department Compliance Agent / Retailer Services - Reported to Ethics & Compliance Division Manager

* Investigated and analyzed any and all compliance-related reports

* Enforced the Policies and Procedures in effort to maintain a level playing field for all retailers that sell the product in the field

* Utilized extensive knowledge of navigating social media platforms in order to detect policy violations

* Maintained communications between the Compliance department and other departments when necessary

* Effectively communicated with retailers in regards to resolving policy violations, via email and phone Data Entry / Retailer Services – Reported to Damages & Returns Manager

* Analyzed damaged item submissions via HelpScout to determine approval of credit/refund for the item(s)

* Processed return paperwork and entered data into the system (Azure), while maintaining high accuracy

* Maintained communication between our department and the independent retailers via email

* Assisted in special projects when needed and was always eager to help teammates with questions or issues they may have had

* Updated/helped maintain spreadsheets and records (file folders) for returns and UDIs Air Temperature Specialists, Murrieta, CA 5/15 to 12/15 Dispatcher / Office Assistant – Reported to the Office Manager

* Answered phones and provided excellent customer service for our customers and technicians

* Scheduled appointments, installations, water shut downs and rental equipment (such as cranes and scissor lifts), as per the availability of technicians' and the customers' schedules

* Entered approved proposals into dispatching software and assigned to appropriate manager to order parts when necessary

* Maintained company vehicle records and files (file folders and also spreadsheets)

* Collected and provided necessary detail and contact information for technicians' dispatches

* Assisted in various office tasks/projects

* Scheduled inspections for customers with the city or county Merchant Services, Irvine, CA 9/13 to 5/15

Data Entry Specialist – Reported to the Call Center Manager and Operations Manager

* Audited leads and appointments set by the telemarketing department

* Ran numbers and multiple reports to provide manager and supervisors with call center production

* Built and maintained spreadsheets in Excel

* Assisted call center manager/supervisors with a variety of different tasks and projects

* Heavy data entry, always maintaining very high accuracy

* Processed merchant credit card statements

* Created a step-by-step manual, complete with screen shots for each of my duties, for training purposes Daniel Dubois, CPA & Co., Inc., Aliso Viejo, CA 12/12 to 6/13 Administrative Assistant – Reported to the Office Manager

* Assemble, organize and package client tax returns

* Maintain and set up all appointments utilizing Outlook calendar

* Prepare 1099s for clients

* Contact clients to verify information required & collect payments

* Maintain and ensure accuracy on working spreadsheets

* All data entry; maintaining high accuracy

* Responsible for answering and distributing all incoming calls

* Open, process, and distribute incoming mail and faxes accordingly ASC Security USA (ADT Home Security), Riverside, CA 5/11 to 5/12 Promotions Representative – Reported to the Branch Manager

* Door-to-door sales, creating leads and building rapport with potential customers

* Gave presentations of available equipment, service packages and helped them choose the best option

* Collected personal and banking information from customers and scheduled installation date/time

* Followed up after installation to ensure client satisfaction GCI Contracting Inc., Mission Viejo, CA 8/06 to 10/09 Administrative Assistant – Reported to the Co-Owner

* Maintained and organized both a paper and paperless filing system and records management

* Input workers’ hours for payroll using QuickBooks and Excel

* Scheduled appointments and meetings between the client and the Owner and General Contractors regarding estimates and follow-ups

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